Connecting to BTexchange but npot to ISP.

I was called to a friend's house last night to take a look at why his
internet connection was not working. His Draytel 2600 router connects
(syncs) with the exchange and is quite stable AFAICS. What does not work is
the PPP connection to Plusnet. I have looked at all the obvious things like
the settings but it just reports PPP authorisation starting and then closes
down before restarting. Obviously there could be a number of things to
check like connecting to the BT server and so on. Before I raise a ticket
for them with Plusnet are there any other obvious things to try? I hope to
test a substitute router but can't do that until tomorrow.

Peter Crosland

Peter Crosland wrote:
> I was called to a friend's house last night to take a look at why
> his
> internet connection was not working. His Draytel 2600 router
> connects
> (syncs) with the exchange and is quite stable AFAICS. What does not
> work is the PPP connection to Plusnet. I have looked at all the
> obvious things like the settings but it just reports PPP
> authorisation starting and then closes down before restarting.
> Obviously there could be a number of things to check like
> connecting
> to the BT server and so on. Before I raise a ticket for them with
> Plusnet are there any other obvious things to try? I hope to test a
> substitute router but can't do that until tomorrow.

The problem has been reported to PN a number of times recently (over
the last 7 days) so they are aware. Unfortunately they do not know
what is causing it, except it may be possibly down to the BRAS being
set artificially high. I was suffering an intermitent loss of PPP &
so reported it & that was the answer that came back......solution,
well they suggested rebooting the router a number of times (I in fact
changed the router which appeared to do the job just as well). This
has lowered my BRAS rate to 3Mb but unfortunately I haven't had enough
time to monitor to see if it's still happening (the present router I'm
using doesn't appear to have a readily available logging service so I
have no logs with which I can check)...

Another thing, which may be worthwhile, is to make sure that the
draytek has got the latest firmware, now standing at 5.2.9_UK2...

>> I was called to a friend's house last night to take a look at why
>> his
>> internet connection was not working. His Draytel 2600 router
>> connects
>> (syncs) with the exchange and is quite stable AFAICS. What does not
>> work is the PPP connection to Plusnet. I have looked at all the
>> obvious things like the settings but it just reports PPP
>> authorisation starting and then closes down before restarting.
>> Obviously there could be a number of things to check like
>> connecting
>> to the BT server and so on. Before I raise a ticket for them with
>> Plusnet are there any other obvious things to try? I hope to test a
>> substitute router but can't do that until tomorrow.
>
> The problem has been reported to PN a number of times recently (over
> the last 7 days) so they are aware. Unfortunately they do not know
> what is causing it, except it may be possibly down to the BRAS being
> set artificially high. I was suffering an intermitent loss of PPP &
> so reported it & that was the answer that came back......solution,
> well they suggested rebooting the router a number of times (I in fact
> changed the router which appeared to do the job just as well). This
> has lowered my BRAS rate to 3Mb but unfortunately I haven't had enough
> time to monitor to see if it's still happening (the present router I'm
> using doesn't appear to have a readily available logging service so I
> have no logs with which I can check)...
>
> Another thing, which may be worthwhile, is to make sure that the
> draytek has got the latest firmware, now standing at 5.2.9_UK2...

Thanks very much for that kráftéé. At least it gives me a starting point to
work from.

Peter Crosland

On 25 Jun 2006, "kráftéé" wrote:

>(the present router I'm using doesn't appear to have a readily
>available logging service so I have no logs with which I can check)...

would www.l8nc.com help on this aspect? (You could get it to ping an IP
once a minute and provide graphs of the results for "today" and "yesterday")

poster wrote:
> On 25 Jun 2006, "kráftéé" wrote:
>
>> (the present router I'm using doesn't appear to have a readily
>> available logging service so I have no logs with which I can
>> check)...
>
> would www.l8nc.com help on this aspect? (You could get it to ping
> an IP once a minute and provide graphs of the results for "today"
> and
> "yesterday")

Interesting idea, only problem is the idea of opening up an account
with a third party & allowing them to ping me 24/7. Not to sure I
like the idea but thanks anyway...

kráftéé wrote:
> poster wrote:
>> On 25 Jun 2006, "kráftéé" wrote:
>>
>>> (the present router I'm using doesn't appear to have a readily
>>> available logging service so I have no logs with which I can
>>> check)...
>>
>> would www.l8nc.com help on this aspect? (You could get it to ping
>> an IP once a minute and provide graphs of the results for "today"
>> and
>> "yesterday")
>
> Interesting idea, only problem is the idea of opening up an account
> with a third party & allowing them to ping me 24/7. Not to sure I
> like the idea but thanks anyway...

Latest news it has now started again. I just wonder if turning the router
off overnight has allowed the glitch to clear.

Peter Crosland

Peter Crosland wrote:
> kráftéé wrote:
>> poster wrote:
>>> On 25 Jun 2006, "kráftéé" wrote:
>>>
>>>> (the present router I'm using doesn't appear to have a readily
>>>> available logging service so I have no logs with which I can
>>>> check)...
>>>
>>> would www.l8nc.com help on this aspect? (You could get it to
>>> ping
>>> an IP once a minute and provide graphs of the results for "today"
>>> and
>>> "yesterday")
>>
>> Interesting idea, only problem is the idea of opening up an account
>> with a third party & allowing them to ping me 24/7. Not to sure I
>> like the idea but thanks anyway...
>
> Latest news it has now started again. I just wonder if turning the
> router off overnight has allowed the glitch to clear.
>
> Peter Crosland

More likely forced the BRAS to a lower value

On Sun, 25 Jun 2006 13:40:07 +0100, "Peter Crosland"
<(E-Mail Removed)> wrote:

>I was called to a friend's house last night to take a look at why his
>internet connection was not working. His Draytel 2600 router connects
>(syncs) with the exchange and is quite stable AFAICS. What does not work is
>the PPP connection to Plusnet. I have looked at all the obvious things like
>the settings but it just reports PPP authorisation starting and then closes
>down before restarting. Obviously there could be a number of things to
>check like connecting to the BT server and so on. Before I raise a ticket
>for them with Plusnet are there any other obvious things to try? I hope to
>test a substitute router but can't do that until tomorrow.
>
>Peter Crosland
>
That sounds similar to a problem I have had of late (Safecom router).
Can you confirm an IP address is being allocated? In my case, the
router LEDs indicate sync achieved, but there is no IP address. I'm
with BT as ISP.

PeeGee
--
The reply address is a spam trap. If you need to reply directly, put the UK where it should be - first.

Peter Crosland <(E-Mail Removed)> wrote:

> [...] Draytel 2600 router connects
> (syncs) with the exchange and is quite stable AFAICS. What does not work is
> the PPP connection to Plusnet.

I have been in the same situation with F9/Plusnet since Tuesday 20th.
My router Netgear DB824 syncs fine, but can't negotiate LCP at all. I
raised a fault on Wednesday but I haven't had any progress since then.

My sync rates (e.g. upstream 615kbps) suggests my line has been LLU'd to
Tiscali, though I haven't been notified of that. Do you know whether
your friend is now on 2Mb, MaxADSL or LLU?

Peter

>> I was called to a friend's house last night to take a look at why his
>> internet connection was not working. His Draytel 2600 router connects
>> (syncs) with the exchange and is quite stable AFAICS. What does not
>> work is the PPP connection to Plusnet. I have looked at all the
>> obvious things like the settings but it just reports PPP
>> authorisation starting and then closes down before restarting.
>> Obviously there could be a number of things to check like
>> connecting to the BT server and so on. Before I raise a ticket for
>> them with Plusnet are there any other obvious things to try? I hope
>> to test a substitute router but can't do that until tomorrow.

>>
> That sounds similar to a problem I have had of late (Safecom router).
> Can you confirm an IP address is being allocated? In my case, the
> router LEDs indicate sync achieved, but there is no IP address. I'm
> with BT as ISP.

The Draytek router gives a lot of information and displays the details of
the connection to BT. No IP address is allocated because that is done by the
ISP.


Peter Crosland