How to config - sending mail to mail.btconnect.com via ADSL

Does anyone here know, please, how to configure an SMTP outbound connection
to mail.btconnect.com via BT's ADSL service.

I'm trying to switch from our existing SMTP outbound mail service provider
who I need to stop using and make use of the mail.btconnect.com SMTP service
that's provided with our ADSL connection.

Having done so, I'm getting a message 'your are not authorised... etc'. and
I can't seem to find out whether or not I should be used authenticated mail
settings.

I've tried entering SMTP authentication using our network login username,
i.e. A******@hg7.btclick.com and using the account password, but this
doesn't work either.

I'm sure it's an easy thing for those in the know!

Steve fumbled, fiddled and fingered:

> Does anyone here know, please, how to configure an SMTP outbound
> connection to mail.btconnect.com via BT's ADSL service.
>
> I'm trying to switch from our existing SMTP outbound mail service
> provider who I need to stop using and make use of the
> mail.btconnect.com SMTP service that's provided with our ADSL
> connection.
>
> Having done so, I'm getting a message 'your are not authorised...
> etc'. and I can't seem to find out whether or not I should be used
> authenticated mail settings.
>
> I've tried entering SMTP authentication using our network login
> username, i.e. A******@hg7.btclick.com and using the account
> password, but this doesn't work either.
>
> I'm sure it's an easy thing for those in the know!

When BT were sorting your broadband out they would've sent you two
emails/letters.

One containing usernames, one a password.

The username one would have two such names one is the
A*****@hg??.btclick.com

The other should have been a (E-Mail Removed) this is the one that
you need for the email combined with the password mentioned previously.

The A*******@hg etc is for connecting to the service via the router /
modem etc.



--
Steve Parry
K100RS SE & F650
and a 520i SE Touring for comfort

(not forgetting the SK90PY)

http://www.gwynfryn.co.uk

> The other should have been a (E-Mail Removed) this is the one that
> you need for the email combined with the password mentioned previously.
>
> The A*******@hg etc is for connecting to the service via the router /
> modem etc.

Many thanks for this Steve, are you saying that these credentials should be
used for authenticated SMTP?

In other words, the SMTP authentication user should be
(E-Mail Removed)?

Thanks!

Steve fumbled, fiddled and fingered:

>> The other should have been a (E-Mail Removed) this is the one
>> that you need for the email combined with the password mentioned
>> previously.
>>
>> The A*******@hg etc is for connecting to the service via the router /
>> modem etc.
>
> Many thanks for this Steve, are you saying that these credentials
> should be used for authenticated SMTP?
>
> In other words, the SMTP authentication user should be
> (E-Mail Removed)?
>
> Thanks!

yes the btclick.com one is only for the router/connection

the ****@btconnect.com one is for the receiving POP mail and SMTP
sending


--
Steve Parry
K100RS SE & F650
and a 520i SE Touring for comfort

(not forgetting the SK90PY)

http://www.gwynfryn.co.uk

> yes the btclick.com one is only for the router/connection
> the ****@btconnect.com one is for the receiving POP mail and SMTP

I'm not getting any luck with this I'm afraid. I've tried with the "user
id" and "user (E-Mail Removed)", but the message says "not permitted".

I can collect POP3 mail, not that there is any, and that connects ok.

I think BT are stopping me from sending mail because we're using our own
domain. I remember having this issue with I personally used BT's dial-up
service a few years back. They'd let me send SMTP so long as I used a
btconnect.com e-mail address, but when I tried to use my own domain they
blocked it.

Surely that can't still be doing this as a marketing trick can they?

I've also tried POP3 before SMTP - no good either.

> Having done so, I'm getting a message 'your are not authorised... etc'. and
> I can't seem to find out whether or not I should be used authenticated mail
> settings.

IIRC BT moved to authentication about 12 months ago, but whether this
applies to all subdivisions (I have an account on btinternet.com) i`m
not sure

--
Please add the word "newsgroup" in the subject line of personal emails
**** My email address includes "ngspamtrap" and "@btinternet.com" ****

> IIRC BT moved to authentication about 12 months ago, but whether this
> applies to all subdivisions (I have an account on btinternet.com)

I heard something along those lines a while ago. When I was using BT
Connect at home, they implemented some sort of authentication but at that
time I'd already purchased a domain with an SMTP service. That worked first
time and I've been using that ever since.

I've been bitten by BT before on this problem though and I'm very wary of
them. I think a few years ago they were using this to prevent users from
having their own domain name and not purchasing it through BT.

Whether that's the problem here I don't know.

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> > IIRC BT moved to authentication about 12 months ago, but whether this
> > applies to all subdivisions (I have an account on btinternet.com)
>
> I heard something along those lines a while ago. When I was using BT
> Connect at home, they implemented some sort of authentication but at that
> time I'd already purchased a domain with an SMTP service. That worked
first
> time and I've been using that ever since.
>
> I've been bitten by BT before on this problem though and I'm very wary of
> them. I think a few years ago they were using this to prevent users from
> having their own domain name and not purchasing it through BT.
>
> Whether that's the problem here I don't know.

Yes
Server requires Authentication and user name and password again, just
checked mine

Des


Des

Steve wrote:
>> yes the btclick.com one is only for the router/connection
>> the ****@btconnect.com one is for the receiving POP mail and SMTP
>
> I'm not getting any luck with this I'm afraid. I've tried with the "user
> id" and "user (E-Mail Removed)", but the message says "not permitted".
>
> I can collect POP3 mail, not that there is any, and that connects ok.
>
> I think BT are stopping me from sending mail because we're using our own
> domain. I remember having this issue with I personally used BT's dial-up
> service a few years back. They'd let me send SMTP so long as I used a
> btconnect.com e-mail address, but when I tried to use my own domain they
> blocked it.
>
> Surely that can't still be doing this as a marketing trick can they?
>
> I've also tried POP3 before SMTP - no good either.
>
>
Perhaps http://www.btconnect.com/maildomain/ may help

JP

"Steve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>> The other should have been a (E-Mail Removed) this is the one that
>> you need for the email combined with the password mentioned previously.
>>
>> The A*******@hg etc is for connecting to the service via the router /
>> modem etc.
>
> Many thanks for this Steve, are you saying that these credentials should
> be used for authenticated SMTP?
>
> In other words, the SMTP authentication user should be
> (E-Mail Removed)?
>
> Thanks!
>
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