Completely stumped by Linksys

Hi

I've a WAP354G adsl gateway that works fine (after 20 resets) however my new
router WRT54GS will not complete the set-up routine - error claims that its
not connected to my PC.

Any ideas? 50mins on the phone to India had the helpdesk suggesting I get
another one - the replacement does exactly the same thing even on an
alternative XP PC.

Cheers
Philippa

You might try posting to the microsoft.public.windowsxp.network_web
newsgroup. This newsgroup supports Microsoft's Broadband Networking
hardware and software only. The real source of help on a Linksys product is
their support area.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone


"Philippa" <(E-Mail Removed)> wrote in message
news106C02B-0CC5-4E5E-BB63-(E-Mail Removed)...
> Hi
>
> I've a WAP354G adsl gateway that works fine (after 20 resets) however my
> new
> router WRT54GS will not complete the set-up routine - error claims that
> its
> not connected to my PC.
>
> Any ideas? 50mins on the phone to India had the helpdesk suggesting I get
> another one - the replacement does exactly the same thing even on an
> alternative XP PC.
>
> Cheers
> Philippa

I am having the same exact problem as you Philippa. If I find out anything I
will let you know and it would be great if you do the same.

"Philippa" wrote:

> Hi
>
> I've a WAP354G adsl gateway that works fine (after 20 resets) however my new
> router WRT54GS will not complete the set-up routine - error claims that its
> not connected to my PC.
>
> Any ideas? 50mins on the phone to India had the helpdesk suggesting I get
> another one - the replacement does exactly the same thing even on an
> alternative XP PC.
>
> Cheers
> Philippa

Phew - nice to have company! Will do Jax - off hunting again now. Have also
posted on the linksys.org forum so hopefully someone will know how to fix
this (I'm amazed that this product is on sale)

Px

"Jax" wrote:

> I am having the same exact problem as you Philippa. If I find out anything I
> will let you know and it would be great if you do the same.
>
> "Philippa" wrote:
>
> > Hi
> >
> > I've a WAP354G adsl gateway that works fine (after 20 resets) however my new
> > router WRT54GS will not complete the set-up routine - error claims that its
> > not connected to my PC.
> >
> > Any ideas? 50mins on the phone to India had the helpdesk suggesting I get
> > another one - the replacement does exactly the same thing even on an
> > alternative XP PC.
> >
> > Cheers
> > Philippa

I know how frustrating it is, but keep calling till you get someone who knows
what they are talking about. I had the problem and had to fix it by putting
in 192.168.1.1 and logging in as admin. I don't remember all I did as the guy
on the phone put me through it...keep calling and good luck
Cheers, Caddy

"Philippa" wrote:

> Phew - nice to have company! Will do Jax - off hunting again now. Have also
> posted on the linksys.org forum so hopefully someone will know how to fix
> this (I'm amazed that this product is on sale)
>
> Px
>
> "Jax" wrote:
>
> > I am having the same exact problem as you Philippa. If I find out anything I
> > will let you know and it would be great if you do the same.
> >
> > "Philippa" wrote:
> >
> > > Hi
> > >
> > > I've a WAP354G adsl gateway that works fine (after 20 resets) however my new
> > > router WRT54GS will not complete the set-up routine - error claims that its
> > > not connected to my PC.
> > >
> > > Any ideas? 50mins on the phone to India had the helpdesk suggesting I get
> > > another one - the replacement does exactly the same thing even on an
> > > alternative XP PC.
> > >
> > > Cheers
> > > Philippa