Cold reboot to restart Internet

Lost Internet. Reboot. Still no Internet. Powered off cable modem,
router. Powered down computer. Waited, reboot. Things were fine. The
customer support for the cable said this needs to be done every few
weeks?! Why the need to power down?

Thanks.

Customer support is wrong. It should never be necessary to power down,
either to recover or maintain your connection. The reason it was
necessary in this case will depend on why the connection was lost in the
first place. It's possbile that the cable modem is defective.

I had a similar problem a couple of years ago, and it turned out to be a
combination of a bad modem and configutation problems on the cable
company's end.


Sanford Aranoff <(E-Mail Removed)> wrote:
> Lost Internet. Reboot. Still no Internet. Powered off cable modem,
> router. Powered down computer. Waited, reboot. Things were fine. The
> customer support for the cable said this needs to be done every few
> weeks?! Why the need to power down?

> Thanks.

--
Gary L. Smith
Columbus, Ohio

Thanks. I'll try to check it out with Comcast.

Gary Smith wrote:

> Customer support is wrong. It should never be necessary to power down,
> either to recover or maintain your connection. The reason it was
> necessary in this case will depend on why the connection was lost in the
> first place. It's possbile that the cable modem is defective.
>
> I had a similar problem a couple of years ago, and it turned out to be a
> combination of a bad modem and configutation problems on the cable
> company's end.