Closing an account with NTL

My mother in law has been attempting to close her NTL Broadband account
since Sept 2004. NTL keep sending her bills, and this has now escalated
to them threatening to alter her credit rating. Notice of this arrived a
month ago. On receipt she wrote the following letter, and sent it
recorded post to who I assume is NTL Home's MD a Mr Aizad Hussain.

See:-
http://www.ntl.com/mediacentre/whosw...am/hussain.asp

Text of letter:-
For the Personal Attention of Mr Aizad Hussain

NTL Account *****

Dear Mr Hussain,

I am writing to you personally, because there seem to be serious
communication problems within your customer service department.

On the 28th Sept 2004 I gave notice to your customer service department
that I wished to terminate my 300k NTL Broadband account. The operator
advised me that no written notice was needed, and that the notice period
was one month. She also told me that the direct debit payment of Sept
23rd 04 would be the last. After this transaction was made I instructed
my bank to cancel the mandate.

On the 28th October my connection was indeed terminated

However on Nov 6th an invoice arrived from you, for £29:98 in charges. I
phoned customer services, and was told an error had occurred, and my
account had been reactivated.
I have no idea whether this was the case or not as I disconnected your
modem and software from my computer on Oct 28th. I was told to ignore
the invoice. This I did.

Yet again on Dec 6th another invoice arrived, this time for £14:99. I
wrote to your customer services dept asking to correct the matter.
Nothing happened as on January 7th 05 another invoice arrived for
£29:98. I wrote again on January 9th pointing out once again that my
account ceased on Oct 28th again no response but another invoice was
received on February 7th for £17:89.

This morning I received letter from you threatening to alter my credit
rating if this outstanding amount is not paid. I’ve had enough now, this
is totally unacceptable, if this is not resolved, and I don’t receive
written confirmation from you within 10 days of the date of this letter
I will pursue the matter with both Ofcom and Hampshire Trading Standards.

__________________________________________________ ____________________

This morning guess what? Another bill still asking for £17:89, no
personal correspondence has ever been received from Hussian or his
staff. She also emailed Hussain the text of her letter, the same day as
sending her letter. The message did not bounce.

I've e-mailed her old NTL account and the message bounces, so is it safe
to assume the account is now closed ?

I'm inclined to get her to simply pay the 17:89 and cut her losses.

I assume Hussain is still on the staff of NTL ?

Will the Post Office have a record of whether or not he signed for the
letter ?

Advice gladly received !


--
Mark
Please replace invalid and invalid with gmx and net to reply.

Mark Carver wrote:

> Advice gladly received !

Copy her MP - they will be bending over to help over the next few months.

It might also help to delay any mention of Alzad in a future honors list.

"Mark Carver" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My mother in law has been attempting to close her NTL Broadband account
> since Sept 2004. NTL keep sending her bills, and this has now escalated
> to them threatening to alter her credit rating. Notice of this arrived a
> month ago. On receipt she wrote the following letter, and sent it
> recorded post to who I assume is NTL Home's MD a Mr Aizad Hussain.

NTL were featured on BBC's Watchdog last week as an incompetent
communications company that can't communicate. Once they have got you they
will never let go. Let this act as a warning to anyone that is thinking
about using this expensive company. As for your mother you could try
contacting Watchdog.

On Sat, 5 Mar 2005 16:15:40 +0000 (UTC), "informer"
<(E-Mail Removed)> wrote:

>
>"Mark Carver" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed)...
>> My mother in law has been attempting to close her NTL Broadband account
>> since Sept 2004. NTL keep sending her bills, and this has now escalated
>> to them threatening to alter her credit rating. Notice of this arrived a
>> month ago. On receipt she wrote the following letter, and sent it
>> recorded post to who I assume is NTL Home's MD a Mr Aizad Hussain.
>
>NTL were featured on BBC's Watchdog last week as an incompetent
>communications company that can't communicate. Once they have got you they
>will never let go. Let this act as a warning to anyone that is thinking
>about using this expensive company. As for your mother you could try
>contacting Watchdog.

I had a very similar experience to this when I cancelled my NTL
account. Basically they were trying to charge me for line rental for a
few days past my closure date. After numerous letters from them and
telephone calls to them, they eventually agreed to stop after agreeing
I owed them nothing.

I thought it was the end of the matter.

Almost 4 years on, I attempted to purchase a 3 peice suite which had a
one year interest free offer. I was refused and told I would need to
contact a credit reference agency to find out why. I did. I would
appear these bastards lodged a bad debt against me - for £2.34 - which
made me a dodgy character for credit!

I did apeal to the agency and they did eventually get the offending
item removed (at least I think they have!)

What is more annoying about this is the fact they have taken their
word as gospel and am unable to do anything in return to show how they
are a lying bunch of dishonest bastards.

NTL = Never trust liars.



--
www.senaction.com

In article <d0clvc$kh6$(E-Mail Removed)>,
"informer" <(E-Mail Removed)> writes:
>
>
>
> "Mark Carver" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> My mother in law has been attempting to close her NTL Broadband account
>> since Sept 2004. NTL keep sending her bills, and this has now escalated
>> to them threatening to alter her credit rating. Notice of this arrived a
>> month ago. On receipt she wrote the following letter, and sent it
>> recorded post to who I assume is NTL Home's MD a Mr Aizad Hussain.
>
> NTL were featured on BBC's Watchdog last week as an incompetent
> communications company that can't communicate. Once they have got you they
> will never let go. Let this act as a warning to anyone that is thinking
> about using this expensive company. As for your mother you could try
> contacting Watchdog.
>

There's not much point attempting to communicate with firms which won't
communicate. The answer is to sue them. It's a process I've used
succesfully with another large firm. Two recorded deliver letters
without response, then sue, is a useful formula. It's all quite easy via
the Court Service's DIY on-line procedure. Having got a judgement
against them, if the non-communicating firm then don't pay up (unlikely)
you can then apply to the Court to have the firm's bank account frozen.
That is likely to attract their attention.

--
Tim Clark

In article <012d0d.dnm.ln@basil>,
Tim Clark <(E-Mail Removed)> wrote:
>There's not much point attempting to communicate with firms which won't
>communicate. The answer is to sue them. It's a process I've used
>succesfully with another large firm. Two recorded deliver letters
>without response, then sue, is a useful formula. It's all quite easy via
>the Court Service's DIY on-line procedure. Having got a judgement

http://www.moneyclaim.gov.uk I presume.

>against them, if the non-communicating firm then don't pay up (unlikely)
>you can then apply to the Court to have the firm's bank account frozen.
>That is likely to attract their attention.

Zane.

"Hiram Hackenbacker" <"dcolledge"@interquad.com> wrote in message
news:(E-Mail Removed). ..
> Mark Carver wrote:
>
>> Advice gladly received !
>
> Copy her MP - they will be bending over to help over the next few months.

Correction: they will *promise* to do anything over the next few months.
Once the election is over, everything will go back to the way it was before.

(kim)