Client Remote dESKTOP

I have seen a number of solutions to this problem but not yet anything on
Microsoft platforms that seems to do the trick.

I would like the customers that I support to be able to click on a publicly
available support web site link that fires up a remote desktop connection.

The idea being that if we get the customer to go to a particluar URL on the
net, we can then initiate an RDP connection and help them out.

It would save us from having to fiddle around logging into their network and
then finding out where they are sitting, what IP is the machine on etc etc

I have seem this in action and it has been around in many guises for some
years.

It must be possible with RD ... and hopefully not as long winded as the
netmeeting or "invitation" method that I have seen with Windows RD before.

does anyone know if its possible?

thanks

jON

In news:(E-Mail Removed),
Jon Rowlan <(E-Mail Removed)> typed:
> I have seen a number of solutions to this problem but not yet
> anything on Microsoft platforms that seems to do the trick.
>
> I would like the customers that I support to be able to click on a
> publicly available support web site link that fires up a remote
> desktop connection.
> The idea being that if we get the customer to go to a particluar URL
> on the net, we can then initiate an RDP connection and help them out.
>
> It would save us from having to fiddle around logging into their
> network and then finding out where they are sitting, what IP is the
> machine on etc etc
> I have seem this in action and it has been around in many guises for
> some years.
>
> It must be possible with RD ... and hopefully not as long winded as
> the netmeeting or "invitation" method that I have seen with Windows
> RD before.
> does anyone know if its possible?
>
> thanks
>
> jON

I can't think of any way to do this with RD. Remote Assistance, maybe - but
even that is not simple over the internet. There's plenty of third party
software out there that works kind of tlike this - Webex, GoToAssist, etc -
if you have a lot of customers to support, it's probably worth the
investment.