Client computer can't access the internet

This is my initial post on the XP networking newsgroup


>Loring Hutchinson wrote:
>> Here's my setup.
>>
>> Host computer P4 running Win XP (home edition), Norton Antivirus 2005
>>
>> Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus
>>
>> Internet connection: Earthlink Satellite system (2 way)
>>
>> Network set up: network cards, Ethernet cable, Wingate software
>>
>> Both systems running fine no problems accessing interenet.
>>
>> The Antivirus software on the client computer was installed by my well
>> meaning (??) son in law and it became out of date. I removed the
>> software, (using the add/remove function on the control panel) I
>> installed Norton 2005, but when it came to the point in the
>> installation procedure to go online to get a live update for the
>> Norton I discovered I could not connect to the internet with the
>> client computer. Also no email connection possible.
>>
>> I removed Norton software, but still can't get on line. I can ping
>> from the host computer to the client computer and vice versa.
>>
>> By the way I am using network cards, Wingate software, etc for my
>> network setup due to the unique sensitivities of the satellite hookup.
>> (it seems to be very sensitive with both a transmit and receive
>> modem). Of course, Earthlink doesn't want to get involved in solving
>> network problems. They say the satellite system is working as
>> advertised and they do not get involved in network setups.
>>
>> Any inputs/suggestions will be appreciated.
>>

================================================== ===================================
This was the reply I got from someone trying to help me



On Sun, 08 Jan 2006 21:43:02 -0700, Joe Crown <no-(E-Mail Removed)>
wrote:

> From your Windows 98 computer do the following steps.
>
>1) Go to start | run | type in "command" (without the quotes) | click on
>OK. (No results from this other then a black Windows opens up.)
>
>2) Type in "ping www.google.com" (without the quotes) & press enter
>
>
>
>3) Type in "ping www.netzero.net" (without the quotes) & press enter
>
>
>
>4) Type in "ping 216.239.57.99" (without the quotes) & press enter (this
>is www.google.com)
>
>
>
>5) Type in "ping 64.136.29.230" (without the quotes) & press enter (this
>is www.netzero.net)
>
>
>
>If on steps 2 & 3 you received unknown host, while steps 4 & 5 give you
>replies you need to do the following. (Please note you will need to
>have either your Windows setup files copied to your hard drive already
>or a copy of your version of Windows 9x on CD-ROM)
>
>Start | Settings | Control Panel | Network.
>
>6) On the Configuration tab, click Add, click Protocol, and then click Add.
>
>7) In the Manufacturers box, click Microsoft, in the Network Protocols
>box, click TCP/IP, and then click OK.
>
>8) Click OK, and then click Yes when you are prompted to restart your
>computer (if you are not prompted to restart your computer, do so manually).
>
>9) check to see if you can connect to the Internet
>
>10) If you can't do the remaining steps of 241344. It can be found at
>the following address.
>
>http://support.microsoft.com/kb/241344
>
================================================== ==============
This was my reply after I tried the first steps he recommended


I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
fine.

When I try to connect to the internet using Firefox or Internet
explorerI get the following erroe message. "This program has performed
an illegal operation and will shut down"

Isn't the fact that I can ping google and netzero indicate that
somepart of my internet connection is worling?

TIA

Loring H

================================================== =================
Finally, after reading your posting on this newsgroup to someone who
had very similar problems you said:

Get the IP address of the XP computer

Go to the 98 computer click START| RUN.

Type in the field \\xpcomputernamehere in my case \\larry
The response I got was: \\larry is not accessible Not
logged on

Try \\xpaddressofxpcomputerhere in my case 192.168.0.1
The response I got was: \\192.168.0.1 is not accessible.
Not logged on


Last but not least, I went to the icon on my win 98 computer control
panel labelled Wingate Internet Client and double clicked on it
and got the following error message.

An error occurred while windows was working the control panel
file C:\\Windows\system\\WGCLIENT.CPS


I know this is a lot of info but I am trying to be complete and
provide as much relevant info as possible.

Thanks in advance

Loring H

I'm not sure if I understand this. Are you able to open internet explorer
without a crash? If so, try this. (I'm not sure why this works but I've
found it does sometimes)

1. In Internet Explorer click the "Tools" menu and click "Internet
Options".
2. Click the "Connections" tab.
3. Click the "LAN Settings" button.
4. If the "Automatically detect settings" check box is checked, uncheck it.
If it is unchecked, try checking it.
5. Hit OK twice (once for each window).
6. Try your connection again.

For some reason, I find that I have trouble with connections when the
"Automatically detect settings" is checked. If it is already unchecked, you
might as well try checking it. If you DO change it from unchecked to
checked, be sure to UNCHECK it if it doesnt work.



Now, if IE is crashing, I really don't know what to tell you. Most likely,
your IE installation is booched. You could try reinstalling/installing
Internet Explorer 6. If you can't get it online, you could download the
files on another computer, burn them to a CD and then use that.

I'll think about this and read everything you posted over again in more
detail but I g2g now.


"Loring Hutchinson" wrote:

> This is my initial post on the XP networking newsgroup
>
>
> >Loring Hutchinson wrote:
> >> Here's my setup.
> >>
> >> Host computer P4 running Win XP (home edition), Norton Antivirus 2005
> >>
> >> Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus
> >>
> >> Internet connection: Earthlink Satellite system (2 way)
> >>
> >> Network set up: network cards, Ethernet cable, Wingate software
> >>
> >> Both systems running fine no problems accessing interenet.
> >>
> >> The Antivirus software on the client computer was installed by my well
> >> meaning (??) son in law and it became out of date. I removed the
> >> software, (using the add/remove function on the control panel) I
> >> installed Norton 2005, but when it came to the point in the
> >> installation procedure to go online to get a live update for the
> >> Norton I discovered I could not connect to the internet with the
> >> client computer. Also no email connection possible.
> >>
> >> I removed Norton software, but still can't get on line. I can ping
> >> from the host computer to the client computer and vice versa.
> >>
> >> By the way I am using network cards, Wingate software, etc for my
> >> network setup due to the unique sensitivities of the satellite hookup.
> >> (it seems to be very sensitive with both a transmit and receive
> >> modem). Of course, Earthlink doesn't want to get involved in solving
> >> network problems. They say the satellite system is working as
> >> advertised and they do not get involved in network setups.
> >>
> >> Any inputs/suggestions will be appreciated.
> >>
>
> ================================================== ===================================
> This was the reply I got from someone trying to help me
>
>
>
> On Sun, 08 Jan 2006 21:43:02 -0700, Joe Crown <no-(E-Mail Removed)>
> wrote:
>
> > From your Windows 98 computer do the following steps.
> >
> >1) Go to start | run | type in "command" (without the quotes) | click on
> >OK. (No results from this other then a black Windows opens up.)
> >
> >2) Type in "ping www.google.com" (without the quotes) & press enter
> >
> >
> >
> >3) Type in "ping www.netzero.net" (without the quotes) & press enter
> >
> >
> >
> >4) Type in "ping 216.239.57.99" (without the quotes) & press enter (this
> >is www.google.com)
> >
> >
> >
> >5) Type in "ping 64.136.29.230" (without the quotes) & press enter (this
> >is www.netzero.net)
> >
> >
> >
> >If on steps 2 & 3 you received unknown host, while steps 4 & 5 give you
> >replies you need to do the following. (Please note you will need to
> >have either your Windows setup files copied to your hard drive already
> >or a copy of your version of Windows 9x on CD-ROM)
> >
> >Start | Settings | Control Panel | Network.
> >
> >6) On the Configuration tab, click Add, click Protocol, and then click Add.
> >
> >7) In the Manufacturers box, click Microsoft, in the Network Protocols
> >box, click TCP/IP, and then click OK.
> >
> >8) Click OK, and then click Yes when you are prompted to restart your
> >computer (if you are not prompted to restart your computer, do so manually).
> >
> >9) check to see if you can connect to the Internet
> >
> >10) If you can't do the remaining steps of 241344. It can be found at
> >the following address.
> >
> >http://support.microsoft.com/kb/241344
> >
> ================================================== ==============
> This was my reply after I tried the first steps he recommended
>
>
> I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
> fine.
>
> When I try to connect to the internet using Firefox or Internet
> explorerI get the following erroe message. "This program has performed
> an illegal operation and will shut down"
>
> Isn't the fact that I can ping google and netzero indicate that
> somepart of my internet connection is worling?
>
> TIA
>
> Loring H
>
> ================================================== =================
> Finally, after reading your posting on this newsgroup to someone who
> had very similar problems you said:
>
> Get the IP address of the XP computer
>
> Go to the 98 computer click START| RUN.
>
> Type in the field \\xpcomputernamehere in my case \\larry
> The response I got was: \\larry is not accessible Not
> logged on
>
> Try \\xpaddressofxpcomputerhere in my case 192.168.0.1
> The response I got was: \\192.168.0.1 is not accessible.
> Not logged on
>
>
> Last but not least, I went to the icon on my win 98 computer control
> panel labelled Wingate Internet Client and double clicked on it
> and got the following error message.
>
> An error occurred while windows was working the control panel
> file C:\\Windows\system\\WGCLIENT.CPS
>
>
> I know this is a lot of info but I am trying to be complete and
> provide as much relevant info as possible.
>
> Thanks in advance
>
> Loring H
>

I

I normally use Firefox as my webbrowser although I keep IE on my
computers as well. I cannot access the internet with either Firefox or
IE. I get the error message I described in my original posting. Since
neither web browser will connect I assume it is another situation.

Everything worked OK until I removed the outdated antivirus NOD32 and
replaced it with Norton 2005.

Appreciate your help

Loring



On Mon, 9 Jan 2006 13:17:03 -0800, "Aaron"
<(E-Mail Removed)> wrote:

>I'm not sure if I understand this. Are you able to open internet explorer
>without a crash? If so, try this. (I'm not sure why this works but I've
>found it does sometimes)
>
>1. In Internet Explorer click the "Tools" menu and click "Internet
>Options".
>2. Click the "Connections" tab.
>3. Click the "LAN Settings" button.
>4. If the "Automatically detect settings" check box is checked, uncheck it.
> If it is unchecked, try checking it.
>5. Hit OK twice (once for each window).
>6. Try your connection again.
>
>For some reason, I find that I have trouble with connections when the
>"Automatically detect settings" is checked. If it is already unchecked, you
>might as well try checking it. If you DO change it from unchecked to
>checked, be sure to UNCHECK it if it doesnt work.
>
>
>
>Now, if IE is crashing, I really don't know what to tell you. Most likely,
>your IE installation is booched. You could try reinstalling/installing
>Internet Explorer 6. If you can't get it online, you could download the
>files on another computer, burn them to a CD and then use that.
>
>I'll think about this and read everything you posted over again in more
>detail but I g2g now.
>
>
>"Loring Hutchinson" wrote:
>
>> This is my initial post on the XP networking newsgroup
>>
>>
>> >Loring Hutchinson wrote:
>> >> Here's my setup.
>> >>
>> >> Host computer P4 running Win XP (home edition), Norton Antivirus 2005
>> >>
>> >> Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus
>> >>
>> >> Internet connection: Earthlink Satellite system (2 way)
>> >>
>> >> Network set up: network cards, Ethernet cable, Wingate software
>> >>
>> >> Both systems running fine no problems accessing interenet.
>> >>
>> >> The Antivirus software on the client computer was installed by my well
>> >> meaning (??) son in law and it became out of date. I removed the
>> >> software, (using the add/remove function on the control panel) I
>> >> installed Norton 2005, but when it came to the point in the
>> >> installation procedure to go online to get a live update for the
>> >> Norton I discovered I could not connect to the internet with the
>> >> client computer. Also no email connection possible.
>> >>
>> >> I removed Norton software, but still can't get on line. I can ping
>> >> from the host computer to the client computer and vice versa.
>> >>
>> >> By the way I am using network cards, Wingate software, etc for my
>> >> network setup due to the unique sensitivities of the satellite hookup.
>> >> (it seems to be very sensitive with both a transmit and receive
>> >> modem). Of course, Earthlink doesn't want to get involved in solving
>> >> network problems. They say the satellite system is working as
>> >> advertised and they do not get involved in network setups.
>> >>
>> >> Any inputs/suggestions will be appreciated.
>> >>
>>
>> ================================================== ===================================
>> This was the reply I got from someone trying to help me
>>
>>
>>
>> On Sun, 08 Jan 2006 21:43:02 -0700, Joe Crown <no-(E-Mail Removed)>
>> wrote:
>>
>> > From your Windows 98 computer do the following steps.
>> >
>> >1) Go to start | run | type in "command" (without the quotes) | click on
>> >OK. (No results from this other then a black Windows opens up.)
>> >
>> >2) Type in "ping www.google.com" (without the quotes) & press enter
>> >
>> >
>> >
>> >3) Type in "ping www.netzero.net" (without the quotes) & press enter
>> >
>> >
>> >
>> >4) Type in "ping 216.239.57.99" (without the quotes) & press enter (this
>> >is www.google.com)
>> >
>> >
>> >
>> >5) Type in "ping 64.136.29.230" (without the quotes) & press enter (this
>> >is www.netzero.net)
>> >
>> >
>> >
>> >If on steps 2 & 3 you received unknown host, while steps 4 & 5 give you
>> >replies you need to do the following. (Please note you will need to
>> >have either your Windows setup files copied to your hard drive already
>> >or a copy of your version of Windows 9x on CD-ROM)
>> >
>> >Start | Settings | Control Panel | Network.
>> >
>> >6) On the Configuration tab, click Add, click Protocol, and then click Add.
>> >
>> >7) In the Manufacturers box, click Microsoft, in the Network Protocols
>> >box, click TCP/IP, and then click OK.
>> >
>> >8) Click OK, and then click Yes when you are prompted to restart your
>> >computer (if you are not prompted to restart your computer, do so manually).
>> >
>> >9) check to see if you can connect to the Internet
>> >
>> >10) If you can't do the remaining steps of 241344. It can be found at
>> >the following address.
>> >
>> >http://support.microsoft.com/kb/241344
>> >
>> ================================================== ==============
>> This was my reply after I tried the first steps he recommended
>>
>>
>> I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
>> fine.
>>
>> When I try to connect to the internet using Firefox or Internet
>> explorerI get the following erroe message. "This program has performed
>> an illegal operation and will shut down"
>>
>> Isn't the fact that I can ping google and netzero indicate that
>> somepart of my internet connection is worling?
>>
>> TIA
>>
>> Loring H
>>
>> ================================================== =================
>> Finally, after reading your posting on this newsgroup to someone who
>> had very similar problems you said:
>>
>> Get the IP address of the XP computer
>>
>> Go to the 98 computer click START| RUN.
>>
>> Type in the field \\xpcomputernamehere in my case \\larry
>> The response I got was: \\larry is not accessible Not
>> logged on
>>
>> Try \\xpaddressofxpcomputerhere in my case 192.168.0.1
>> The response I got was: \\192.168.0.1 is not accessible.
>> Not logged on
>>
>>
>> Last but not least, I went to the icon on my win 98 computer control
>> panel labelled Wingate Internet Client and double clicked on it
>> and got the following error message.
>>
>> An error occurred while windows was working the control panel
>> file C:\\Windows\system\\WGCLIENT.CPS
>>
>>
>> I know this is a lot of info but I am trying to be complete and
>> provide as much relevant info as possible.
>>
>> Thanks in advance
>>
>> Loring H
>>

I'm trying to think what could be the problem, but without looking at the
system, it's very hard to. Can't you contact Symantec and have them help you
out, since it was their program that goofed the system up? Sounds like their
uninstaller didn't remove everything.

We could try using registry backups, or looking at the list of processes,
and whatever, but contacting Symantec might be faster since they will know
(hopefully) what their program does......

Troubleshooting Internet problems is not my forte.....I'm better with
network setup and such. If you're able to ping, but not able to browse, I
really don't have a clue what's going on. Like I said before, you could try
reinstalling your browsers, but it almost sounds like some program is
blocking access.

Anyways, I'll go search for this on Symantec's web site.

~Aaron~


"Loring Hutchinson" wrote:

> I
>
> I normally use Firefox as my webbrowser although I keep IE on my
> computers as well. I cannot access the internet with either Firefox or
> IE. I get the error message I described in my original posting. Since
> neither web browser will connect I assume it is another situation.
>
> Everything worked OK until I removed the outdated antivirus NOD32 and
> replaced it with Norton 2005.
>
> Appreciate your help
>
> Loring
>
>
>
> On Mon, 9 Jan 2006 13:17:03 -0800, "Aaron"
> <(E-Mail Removed)> wrote:
>
> >I'm not sure if I understand this. Are you able to open internet explorer
> >without a crash? If so, try this. (I'm not sure why this works but I've
> >found it does sometimes)
> >
> >1. In Internet Explorer click the "Tools" menu and click "Internet
> >Options".
> >2. Click the "Connections" tab.
> >3. Click the "LAN Settings" button.
> >4. If the "Automatically detect settings" check box is checked, uncheck it.
> > If it is unchecked, try checking it.
> >5. Hit OK twice (once for each window).
> >6. Try your connection again.
> >
> >For some reason, I find that I have trouble with connections when the
> >"Automatically detect settings" is checked. If it is already unchecked, you
> >might as well try checking it. If you DO change it from unchecked to
> >checked, be sure to UNCHECK it if it doesnt work.
> >
> >
> >
> >Now, if IE is crashing, I really don't know what to tell you. Most likely,
> >your IE installation is booched. You could try reinstalling/installing
> >Internet Explorer 6. If you can't get it online, you could download the
> >files on another computer, burn them to a CD and then use that.
> >
> >I'll think about this and read everything you posted over again in more
> >detail but I g2g now.
> >
> >
> >"Loring Hutchinson" wrote:
> >
> >> This is my initial post on the XP networking newsgroup
> >>
> >>
> >> >Loring Hutchinson wrote:
> >> >> Here's my setup.
> >> >>
> >> >> Host computer P4 running Win XP (home edition), Norton Antivirus 2005
> >> >>
> >> >> Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus
> >> >>
> >> >> Internet connection: Earthlink Satellite system (2 way)
> >> >>
> >> >> Network set up: network cards, Ethernet cable, Wingate software
> >> >>
> >> >> Both systems running fine no problems accessing interenet.
> >> >>
> >> >> The Antivirus software on the client computer was installed by my well
> >> >> meaning (??) son in law and it became out of date. I removed the
> >> >> software, (using the add/remove function on the control panel) I
> >> >> installed Norton 2005, but when it came to the point in the
> >> >> installation procedure to go online to get a live update for the
> >> >> Norton I discovered I could not connect to the internet with the
> >> >> client computer. Also no email connection possible.
> >> >>
> >> >> I removed Norton software, but still can't get on line. I can ping
> >> >> from the host computer to the client computer and vice versa.
> >> >>
> >> >> By the way I am using network cards, Wingate software, etc for my
> >> >> network setup due to the unique sensitivities of the satellite hookup.
> >> >> (it seems to be very sensitive with both a transmit and receive
> >> >> modem). Of course, Earthlink doesn't want to get involved in solving
> >> >> network problems. They say the satellite system is working as
> >> >> advertised and they do not get involved in network setups.
> >> >>
> >> >> Any inputs/suggestions will be appreciated.
> >> >>
> >>
> >> ================================================== ===================================
> >> This was the reply I got from someone trying to help me
> >>
> >>
> >>
> >> On Sun, 08 Jan 2006 21:43:02 -0700, Joe Crown <no-(E-Mail Removed)>
> >> wrote:
> >>
> >> > From your Windows 98 computer do the following steps.
> >> >
> >> >1) Go to start | run | type in "command" (without the quotes) | click on
> >> >OK. (No results from this other then a black Windows opens up.)
> >> >
> >> >2) Type in "ping www.google.com" (without the quotes) & press enter
> >> >
> >> >
> >> >
> >> >3) Type in "ping www.netzero.net" (without the quotes) & press enter
> >> >
> >> >
> >> >
> >> >4) Type in "ping 216.239.57.99" (without the quotes) & press enter (this
> >> >is www.google.com)
> >> >
> >> >
> >> >
> >> >5) Type in "ping 64.136.29.230" (without the quotes) & press enter (this
> >> >is www.netzero.net)
> >> >
> >> >
> >> >
> >> >If on steps 2 & 3 you received unknown host, while steps 4 & 5 give you
> >> >replies you need to do the following. (Please note you will need to
> >> >have either your Windows setup files copied to your hard drive already
> >> >or a copy of your version of Windows 9x on CD-ROM)
> >> >
> >> >Start | Settings | Control Panel | Network.
> >> >
> >> >6) On the Configuration tab, click Add, click Protocol, and then click Add.
> >> >
> >> >7) In the Manufacturers box, click Microsoft, in the Network Protocols
> >> >box, click TCP/IP, and then click OK.
> >> >
> >> >8) Click OK, and then click Yes when you are prompted to restart your
> >> >computer (if you are not prompted to restart your computer, do so manually).
> >> >
> >> >9) check to see if you can connect to the Internet
> >> >
> >> >10) If you can't do the remaining steps of 241344. It can be found at
> >> >the following address.
> >> >
> >> >http://support.microsoft.com/kb/241344
> >> >
> >> ================================================== ==============
> >> This was my reply after I tried the first steps he recommended
> >>
> >>
> >> I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
> >> fine.
> >>
> >> When I try to connect to the internet using Firefox or Internet
> >> explorerI get the following erroe message. "This program has performed
> >> an illegal operation and will shut down"
> >>
> >> Isn't the fact that I can ping google and netzero indicate that
> >> somepart of my internet connection is worling?
> >>
> >> TIA
> >>
> >> Loring H
> >>
> >> ================================================== =================
> >> Finally, after reading your posting on this newsgroup to someone who
> >> had very similar problems you said:
> >>
> >> Get the IP address of the XP computer
> >>
> >> Go to the 98 computer click START| RUN.
> >>
> >> Type in the field \\xpcomputernamehere in my case \\larry
> >> The response I got was: \\larry is not accessible Not
> >> logged on
> >>
> >> Try \\xpaddressofxpcomputerhere in my case 192.168.0.1
> >> The response I got was: \\192.168.0.1 is not accessible.
> >> Not logged on
> >>
> >>
> >> Last but not least, I went to the icon on my win 98 computer control
> >> panel labelled Wingate Internet Client and double clicked on it
> >> and got the following error message.
> >>
> >> An error occurred while windows was working the control panel
> >> file C:\\Windows\system\\WGCLIENT.CPS
> >>
> >>
> >> I know this is a lot of info but I am trying to be complete and
> >> provide as much relevant info as possible.
> >>
> >> Thanks in advance
> >>
> >> Loring H
> >>
>
>

Google is nice.......

I found this thread in some web forum:

http://gladiator-antivirus.com/forum...ew=getlastpost

Sounds like the problem you're having. You could try following the
instructions posted by someone who replyed, but I can't guarantee what he/she
said will work, and not mess up your system for that matter.


"Aaron" wrote:

> I'm trying to think what could be the problem, but without looking at the
> system, it's very hard to. Can't you contact Symantec and have them help you
> out, since it was their program that goofed the system up? Sounds like their
> uninstaller didn't remove everything.
>
> We could try using registry backups, or looking at the list of processes,
> and whatever, but contacting Symantec might be faster since they will know
> (hopefully) what their program does......
>
> Troubleshooting Internet problems is not my forte.....I'm better with
> network setup and such. If you're able to ping, but not able to browse, I
> really don't have a clue what's going on. Like I said before, you could try
> reinstalling your browsers, but it almost sounds like some program is
> blocking access.
>
> Anyways, I'll go search for this on Symantec's web site.
>
> ~Aaron~
>
>
> "Loring Hutchinson" wrote:
>
> > I
> >
> > I normally use Firefox as my webbrowser although I keep IE on my
> > computers as well. I cannot access the internet with either Firefox or
> > IE. I get the error message I described in my original posting. Since
> > neither web browser will connect I assume it is another situation.
> >
> > Everything worked OK until I removed the outdated antivirus NOD32 and
> > replaced it with Norton 2005.
> >
> > Appreciate your help
> >
> > Loring
> >
> >
> >
> > On Mon, 9 Jan 2006 13:17:03 -0800, "Aaron"
> > <(E-Mail Removed)> wrote:
> >
> > >I'm not sure if I understand this. Are you able to open internet explorer
> > >without a crash? If so, try this. (I'm not sure why this works but I've
> > >found it does sometimes)
> > >
> > >1. In Internet Explorer click the "Tools" menu and click "Internet
> > >Options".
> > >2. Click the "Connections" tab.
> > >3. Click the "LAN Settings" button.
> > >4. If the "Automatically detect settings" check box is checked, uncheck it.
> > > If it is unchecked, try checking it.
> > >5. Hit OK twice (once for each window).
> > >6. Try your connection again.
> > >
> > >For some reason, I find that I have trouble with connections when the
> > >"Automatically detect settings" is checked. If it is already unchecked, you
> > >might as well try checking it. If you DO change it from unchecked to
> > >checked, be sure to UNCHECK it if it doesnt work.
> > >
> > >
> > >
> > >Now, if IE is crashing, I really don't know what to tell you. Most likely,
> > >your IE installation is booched. You could try reinstalling/installing
> > >Internet Explorer 6. If you can't get it online, you could download the
> > >files on another computer, burn them to a CD and then use that.
> > >
> > >I'll think about this and read everything you posted over again in more
> > >detail but I g2g now.
> > >
> > >
> > >"Loring Hutchinson" wrote:
> > >
> > >> This is my initial post on the XP networking newsgroup
> > >>
> > >>
> > >> >Loring Hutchinson wrote:
> > >> >> Here's my setup.
> > >> >>
> > >> >> Host computer P4 running Win XP (home edition), Norton Antivirus 2005
> > >> >>
> > >> >> Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus
> > >> >>
> > >> >> Internet connection: Earthlink Satellite system (2 way)
> > >> >>
> > >> >> Network set up: network cards, Ethernet cable, Wingate software
> > >> >>
> > >> >> Both systems running fine no problems accessing interenet.
> > >> >>
> > >> >> The Antivirus software on the client computer was installed by my well
> > >> >> meaning (??) son in law and it became out of date. I removed the
> > >> >> software, (using the add/remove function on the control panel) I
> > >> >> installed Norton 2005, but when it came to the point in the
> > >> >> installation procedure to go online to get a live update for the
> > >> >> Norton I discovered I could not connect to the internet with the
> > >> >> client computer. Also no email connection possible.
> > >> >>
> > >> >> I removed Norton software, but still can't get on line. I can ping
> > >> >> from the host computer to the client computer and vice versa.
> > >> >>
> > >> >> By the way I am using network cards, Wingate software, etc for my
> > >> >> network setup due to the unique sensitivities of the satellite hookup.
> > >> >> (it seems to be very sensitive with both a transmit and receive
> > >> >> modem). Of course, Earthlink doesn't want to get involved in solving
> > >> >> network problems. They say the satellite system is working as
> > >> >> advertised and they do not get involved in network setups.
> > >> >>
> > >> >> Any inputs/suggestions will be appreciated.
> > >> >>
> > >>
> > >> ================================================== ===================================
> > >> This was the reply I got from someone trying to help me
> > >>
> > >>
> > >>
> > >> On Sun, 08 Jan 2006 21:43:02 -0700, Joe Crown <no-(E-Mail Removed)>
> > >> wrote:
> > >>
> > >> > From your Windows 98 computer do the following steps.
> > >> >
> > >> >1) Go to start | run | type in "command" (without the quotes) | click on
> > >> >OK. (No results from this other then a black Windows opens up.)
> > >> >
> > >> >2) Type in "ping www.google.com" (without the quotes) & press enter
> > >> >
> > >> >
> > >> >
> > >> >3) Type in "ping www.netzero.net" (without the quotes) & press enter
> > >> >
> > >> >
> > >> >
> > >> >4) Type in "ping 216.239.57.99" (without the quotes) & press enter (this
> > >> >is www.google.com)
> > >> >
> > >> >
> > >> >
> > >> >5) Type in "ping 64.136.29.230" (without the quotes) & press enter (this
> > >> >is www.netzero.net)
> > >> >
> > >> >
> > >> >
> > >> >If on steps 2 & 3 you received unknown host, while steps 4 & 5 give you
> > >> >replies you need to do the following. (Please note you will need to
> > >> >have either your Windows setup files copied to your hard drive already
> > >> >or a copy of your version of Windows 9x on CD-ROM)
> > >> >
> > >> >Start | Settings | Control Panel | Network.
> > >> >
> > >> >6) On the Configuration tab, click Add, click Protocol, and then click Add.
> > >> >
> > >> >7) In the Manufacturers box, click Microsoft, in the Network Protocols
> > >> >box, click TCP/IP, and then click OK.
> > >> >
> > >> >8) Click OK, and then click Yes when you are prompted to restart your
> > >> >computer (if you are not prompted to restart your computer, do so manually).
> > >> >
> > >> >9) check to see if you can connect to the Internet
> > >> >
> > >> >10) If you can't do the remaining steps of 241344. It can be found at
> > >> >the following address.
> > >> >
> > >> >http://support.microsoft.com/kb/241344
> > >> >
> > >> ================================================== ==============
> > >> This was my reply after I tried the first steps he recommended
> > >>
> > >>
> > >> I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
> > >> fine.
> > >>
> > >> When I try to connect to the internet using Firefox or Internet
> > >> explorerI get the following erroe message. "This program has performed
> > >> an illegal operation and will shut down"
> > >>
> > >> Isn't the fact that I can ping google and netzero indicate that
> > >> somepart of my internet connection is worling?
> > >>
> > >> TIA
> > >>
> > >> Loring H
> > >>
> > >> ================================================== =================
> > >> Finally, after reading your posting on this newsgroup to someone who
> > >> had very similar problems you said:
> > >>
> > >> Get the IP address of the XP computer
> > >>
> > >> Go to the 98 computer click START| RUN.
> > >>
> > >> Type in the field \\xpcomputernamehere in my case \\larry
> > >> The response I got was: \\larry is not accessible Not
> > >> logged on
> > >>
> > >> Try \\xpaddressofxpcomputerhere in my case 192.168.0.1
> > >> The response I got was: \\192.168.0.1 is not accessible.
> > >> Not logged on
> > >>
> > >>
> > >> Last but not least, I went to the icon on my win 98 computer control
> > >> panel labelled Wingate Internet Client and double clicked on it
> > >> and got the following error message.
> > >>
> > >> An error occurred while windows was working the control panel
> > >> file C:\\Windows\system\\WGCLIENT.CPS
> > >>
> > >>
> > >> I know this is a lot of info but I am trying to be complete and
> > >> provide as much relevant info as possible.
> > >>
> > >> Thanks in advance
> > >>
> > >> Loring H
> > >>
> >
> >

I finally got my system up and working.

As I mentioned I had been using a piece of software called "Wingate"
for my host/client setup. That, coupled with the NOD32 Antivirus that
I removed must have been causing a file conflict somewhere. Out of
frustration I finally saaid to myself. :Self, you got nothing to lose
by starting over" I removed all the Wingate file, Removed the Nod32
files and started at square one with the Win XP network wizard.
Followed all the steps and bingo, back on line.

Thanks again for your help.

Loring H

On Tue, 10 Jan 2006 07:29:03 -0800, "Aaron"
<(E-Mail Removed)> wrote:

>Google is nice.......
>
>I found this thread in some web forum:
>
>http://gladiator-antivirus.com/forum...ew=getlastpost
>
>Sounds like the problem you're having. You could try following the
>instructions posted by someone who replyed, but I can't guarantee what he/she
>said will work, and not mess up your system for that matter.
>
>
>"Aaron" wrote:
>
>> I'm trying to think what could be the problem, but without looking at the
>> system, it's very hard to. Can't you contact Symantec and have them help you
>> out, since it was their program that goofed the system up? Sounds like their
>> uninstaller didn't remove everything.
>>
>> We could try using registry backups, or looking at the list of processes,
>> and whatever, but contacting Symantec might be faster since they will know
>> (hopefully) what their program does......
>>
>> Troubleshooting Internet problems is not my forte.....I'm better with
>> network setup and such. If you're able to ping, but not able to browse, I
>> really don't have a clue what's going on. Like I said before, you could try
>> reinstalling your browsers, but it almost sounds like some program is
>> blocking access.
>>
>> Anyways, I'll go search for this on Symantec's web site.
>>
>> ~Aaron~
>>
>>
>> "Loring Hutchinson" wrote:
>>
>> > I
>> >
>> > I normally use Firefox as my webbrowser although I keep IE on my
>> > computers as well. I cannot access the internet with either Firefox or
>> > IE. I get the error message I described in my original posting. Since
>> > neither web browser will connect I assume it is another situation.
>> >
>> > Everything worked OK until I removed the outdated antivirus NOD32 and
>> > replaced it with Norton 2005.
>> >
>> > Appreciate your help
>> >
>> > Loring
>> >
>> >
>> >
>> > On Mon, 9 Jan 2006 13:17:03 -0800, "Aaron"
>> > <(E-Mail Removed)> wrote:
>> >
>> > >I'm not sure if I understand this. Are you able to open internet explorer
>> > >without a crash? If so, try this. (I'm not sure why this works but I've
>> > >found it does sometimes)
>> > >
>> > >1. In Internet Explorer click the "Tools" menu and click "Internet
>> > >Options".
>> > >2. Click the "Connections" tab.
>> > >3. Click the "LAN Settings" button.
>> > >4. If the "Automatically detect settings" check box is checked, uncheck it.
>> > > If it is unchecked, try checking it.
>> > >5. Hit OK twice (once for each window).
>> > >6. Try your connection again.
>> > >
>> > >For some reason, I find that I have trouble with connections when the
>> > >"Automatically detect settings" is checked. If it is already unchecked, you
>> > >might as well try checking it. If you DO change it from unchecked to
>> > >checked, be sure to UNCHECK it if it doesnt work.
>> > >
>> > >
>> > >
>> > >Now, if IE is crashing, I really don't know what to tell you. Most likely,
>> > >your IE installation is booched. You could try reinstalling/installing
>> > >Internet Explorer 6. If you can't get it online, you could download the
>> > >files on another computer, burn them to a CD and then use that.
>> > >
>> > >I'll think about this and read everything you posted over again in more
>> > >detail but I g2g now.
>> > >
>> > >
>> > >"Loring Hutchinson" wrote:
>> > >
>> > >> This is my initial post on the XP networking newsgroup
>> > >>
>> > >>
>> > >> >Loring Hutchinson wrote:
>> > >> >> Here's my setup.
>> > >> >>
>> > >> >> Host computer P4 running Win XP (home edition), Norton Antivirus 2005
>> > >> >>
>> > >> >> Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus
>> > >> >>
>> > >> >> Internet connection: Earthlink Satellite system (2 way)
>> > >> >>
>> > >> >> Network set up: network cards, Ethernet cable, Wingate software
>> > >> >>
>> > >> >> Both systems running fine no problems accessing interenet.
>> > >> >>
>> > >> >> The Antivirus software on the client computer was installed by my well
>> > >> >> meaning (??) son in law and it became out of date. I removed the
>> > >> >> software, (using the add/remove function on the control panel) I
>> > >> >> installed Norton 2005, but when it came to the point in the
>> > >> >> installation procedure to go online to get a live update for the
>> > >> >> Norton I discovered I could not connect to the internet with the
>> > >> >> client computer. Also no email connection possible.
>> > >> >>
>> > >> >> I removed Norton software, but still can't get on line. I can ping
>> > >> >> from the host computer to the client computer and vice versa.
>> > >> >>
>> > >> >> By the way I am using network cards, Wingate software, etc for my
>> > >> >> network setup due to the unique sensitivities of the satellite hookup.
>> > >> >> (it seems to be very sensitive with both a transmit and receive
>> > >> >> modem). Of course, Earthlink doesn't want to get involved in solving
>> > >> >> network problems. They say the satellite system is working as
>> > >> >> advertised and they do not get involved in network setups.
>> > >> >>
>> > >> >> Any inputs/suggestions will be appreciated.
>> > >> >>
>> > >>
>> > >> ================================================== ===================================
>> > >> This was the reply I got from someone trying to help me
>> > >>
>> > >>
>> > >>
>> > >> On Sun, 08 Jan 2006 21:43:02 -0700, Joe Crown <no-(E-Mail Removed)>
>> > >> wrote:
>> > >>
>> > >> > From your Windows 98 computer do the following steps.
>> > >> >
>> > >> >1) Go to start | run | type in "command" (without the quotes) | click on
>> > >> >OK. (No results from this other then a black Windows opens up.)
>> > >> >
>> > >> >2) Type in "ping www.google.com" (without the quotes) & press enter
>> > >> >
>> > >> >
>> > >> >
>> > >> >3) Type in "ping www.netzero.net" (without the quotes) & press enter
>> > >> >
>> > >> >
>> > >> >
>> > >> >4) Type in "ping 216.239.57.99" (without the quotes) & press enter (this
>> > >> >is www.google.com)
>> > >> >
>> > >> >
>> > >> >
>> > >> >5) Type in "ping 64.136.29.230" (without the quotes) & press enter (this
>> > >> >is www.netzero.net)
>> > >> >
>> > >> >
>> > >> >
>> > >> >If on steps 2 & 3 you received unknown host, while steps 4 & 5 give you
>> > >> >replies you need to do the following. (Please note you will need to
>> > >> >have either your Windows setup files copied to your hard drive already
>> > >> >or a copy of your version of Windows 9x on CD-ROM)
>> > >> >
>> > >> >Start | Settings | Control Panel | Network.
>> > >> >
>> > >> >6) On the Configuration tab, click Add, click Protocol, and then click Add.
>> > >> >
>> > >> >7) In the Manufacturers box, click Microsoft, in the Network Protocols
>> > >> >box, click TCP/IP, and then click OK.
>> > >> >
>> > >> >8) Click OK, and then click Yes when you are prompted to restart your
>> > >> >computer (if you are not prompted to restart your computer, do so manually).
>> > >> >
>> > >> >9) check to see if you can connect to the Internet
>> > >> >
>> > >> >10) If you can't do the remaining steps of 241344. It can be found at
>> > >> >the following address.
>> > >> >
>> > >> >http://support.microsoft.com/kb/241344
>> > >> >
>> > >> ================================================== ==============
>> > >> This was my reply after I tried the first steps he recommended
>> > >>
>> > >>
>> > >> I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
>> > >> fine.
>> > >>
>> > >> When I try to connect to the internet using Firefox or Internet
>> > >> explorerI get the following erroe message. "This program has performed
>> > >> an illegal operation and will shut down"
>> > >>
>> > >> Isn't the fact that I can ping google and netzero indicate that
>> > >> somepart of my internet connection is worling?
>> > >>
>> > >> TIA
>> > >>
>> > >> Loring H
>> > >>
>> > >> ================================================== =================
>> > >> Finally, after reading your posting on this newsgroup to someone who
>> > >> had very similar problems you said:
>> > >>
>> > >> Get the IP address of the XP computer
>> > >>
>> > >> Go to the 98 computer click START| RUN.
>> > >>
>> > >> Type in the field \\xpcomputernamehere in my case \\larry
>> > >> The response I got was: \\larry is not accessible Not
>> > >> logged on
>> > >>
>> > >> Try \\xpaddressofxpcomputerhere in my case 192.168.0.1
>> > >> The response I got was: \\192.168.0.1 is not accessible.
>> > >> Not logged on
>> > >>
>> > >>
>> > >> Last but not least, I went to the icon on my win 98 computer control
>> > >> panel labelled Wingate Internet Client and double clicked on it
>> > >> and got the following error message.
>> > >>
>> > >> An error occurred while windows was working the control panel
>> > >> file C:\\Windows\system\\WGCLIENT.CPS
>> > >>
>> > >>
>> > >> I know this is a lot of info but I am trying to be complete and
>> > >> provide as much relevant info as possible.
>> > >>
>> > >> Thanks in advance
>> > >>
>> > >> Loring H
>> > >>
>> >
>> >