Check your bulldog PHONE BILL!

Since January, Bulldog have been charging my evening calls at daytime
rate. My normal bill inc everything is about £40. In January, it was
£103.
I phoned them and told them, they promised me it would be refunded in
this months bill.
I also asked for confirmation of the conversation via email. Of
course, this didn't come. And guess what? February's bill not only
didn't contain the refund, but evening calls were charged wrongly
again!
They also said it hadn't affected anyone else. Yeah, right! That
probably means you'll want to take a close look at your bill for the
last couple of months...

I've now cancelled the direct debit and told them that I wasn't going
to pay until the error was corrected. They said if I did that, they'd
terminate my service, even though I said I'd pay once issued with
correct bills.

I'll see them in court, then...

By the way, they said they could do free migration to 16Mb for
customers with them over a year, but that all migrations to ADSL2+ had
been put on hold for several months. Again, this sounds like cack.
Anyone heard that?

"digitaltoast" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ps.com...

Bulldog = Bullshit

They are still saying I owe them line rental from Jan 07, but I've not been
with them since Oct '06!

They are quite welcome to take me to court, as I have the disconnection
notice from them and a welcome back to BT letter from BT! Bullshit don't
believe me as they have nothing on their computers!

Bullshit will be laughed out of court!




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"Prime" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "digitaltoast" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) ps.com...
>
> Bulldog = Bullshit
>
> They are still saying I owe them line rental from Jan 07, but I've not
> been with them since Oct '06!
>
> They are quite welcome to take me to court, as I have the disconnection
> notice from them and a welcome back to BT letter from BT! Bullshit don't
> believe me as they have nothing on their computers!
>
> Bullshit will be laughed out of court!

I had a similar problem with an ISP who sent me invoices after the service
had been correctly terminated.
This turned into a long running battle involving debt collectors.
My solicitor told me to write to the company asking them what the legal
basis was of the charges they were making.
This forced them to go and get the contract out and look at the paperwork so
they could reply to that specific question.
They realised it had no basis and dropped it.
I know three other people who have used the same question in writing to stop
these sort of silly disputes with suppliers.
Its got to be worth the cost of a stamp.

In article <(E-Mail Removed) om>,
(E-Mail Removed) says...
> By the way, they said they could do free migration to 16Mb for
> customers with them over a year, but that all migrations to ADSL2+ had
> been put on hold for several months. Again, this sounds like cack.
> Anyone heard that?
>
I can't get a static IP out of them after then saying I was migrated
from 4 to 8 meg as requested.
Except they haven't regraded me, and they have removed the voicemail
service, and they say I'm on a new 6 months contract, even though they
can't give me the static IP I requested, and already had but they
removed.
And in 2 weeks they still haven't issued a MAC as requested, so time to
big up a stink about it.
--
Carl Robson
Audio stream: http://www.bouncing-czechs.com:8000/samtest
Homepage: http://www.bouncing-czechs.com

Just to add a bit of class, the entire "my account" area has been down
for some time now:

"Provider error '80004005'

Unspecified error

/includes/codebase/inc-global.asp, line 95"

Nothing less than I'd expect from Pipex..

On Mar 26, 9:41 pm, "digitaltoast" <digitalto...@gmail.com> wrote:
> Just to add a bit of class, the entire "my account" area has been down
> for some time now:
>
> "Provider error '80004005'
>
> Unspecified error
>
> /includes/codebase/inc-global.asp, line 95"
>
> Nothing less than I'd expect from Pipex..

12 hours later, still down, customer services are just as ignorant as
ever, and worse still the line echo is very bad this morning.

And does anyone believe that their call centre is in London?!?

"digitaltoast" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ps.com...
Since January, Bulldog have been charging my evening calls at daytime
rate. My normal bill inc everything is about £40. In January, it was
£103.
I phoned them and told them, they promised me it would be refunded in
this months bill.
I also asked for confirmation of the conversation via email. Of
course, this didn't come. And guess what? February's bill not only
didn't contain the refund, but evening calls were charged wrongly
again!
They also said it hadn't affected anyone else. Yeah, right! That
probably means you'll want to take a close look at your bill for the
last couple of months...

I've now cancelled the direct debit and told them that I wasn't going
to pay until the error was corrected. They said if I did that, they'd
terminate my service, even though I said I'd pay once issued with
correct bills.

I'll see them in court, then...

By the way, they said they could do free migration to 16Mb for
customers with them over a year, but that all migrations to ADSL2+ had
been put on hold for several months. Again, this sounds like cack.
Anyone heard that?

------------------------------------------------------------------

This is a slight over-reaction to a common CPS problem: break-out. The CPS
fails so the calls come at WLR rates (BT PAYG) instead of the CPS you signed
up for - until the problem is fixed bulldog can only manually re-rate the
calls at your request which frankly takes an ice-age. Ofcom require a
written letter from you with no resolution from them within 30 days so I'd
get writing your letter now if you want to escalate it.

In article <(E-Mail Removed) .com>,
(E-Mail Removed) says...
>On Mar 26, 9:41 pm, "digitaltoast" <digitalto...@gmail.com> wrote:
>> Just to add a bit of class, the entire "my account" area has been down
>> for some time now:
>>
>> "Provider error '80004005'
>>
>> Unspecified error
>>
>> /includes/codebase/inc-global.asp, line 95"
>>
>> Nothing less than I'd expect from Pipex..
>
>12 hours later, still down, customer services are just as ignorant as
>ever, and worse still the line echo is very bad this morning.
>
>And does anyone believe that their call centre is in London?!?
>
>
After my Conversation with James Brown (yes really), they are still
using the C&W call centre in india (he understood when I said call
centre user with a strong accent)but they are gradually transfering more
of their services to Manchester. Then they really will have accent
problems.
--
Carl Robson
Audio stream: http://www.bouncing-czechs.com:8000/samtest
Homepage: http://www.bouncing-czechs.com
Now Playing at home:Front Line Assembly-A Decade
http://www.myspace.com/theelderuk

On Mar 27, 7:19 pm, "Capri-Sun" <h...@haha.hoho> wrote:

> This is a slight over-reaction

On who's part?

> to a common CPS problem: break-out. The CPS
> fails so the calls come at WLR rates (BT PAYG) instead of the CPS you signed
> up for - until the problem is fixed bulldog can only manually re-rate the
> calls at your request which frankly takes an ice-age.

I don't understand how the hell CPS can come into this - Bulldog own
the equipment in the exchange and the line - my call goes no-where
BT's equipment (as I well know every time my Bulldog line card crashes
at the exchange) so how can they possibly say that?

On Mar 29, 10:29 pm, Elder <carl.rob...@bouncing-czechs.com> wrote:

> After my Conversation with James Brown (yes really), they are still
> using the C&W call centre in india (he understood when I said call

I love those names they make up - the two people I spoke to from
"Three" were called
"Michael Angelo" and "Tangerine". Hmmmm...