Changing Broadband Supplier

I want to change Broadband supplier when my current contract comes up
for renewal, but I cant afford any siginifcant interruption in
service.

I've heard horror stories of being off broadband for up to 3 weeks
while the process is carried out.

Is this true or is there a good process.

Needless to say, I'm going from BT, but would rather not say (yet) who
to!

TIA,

JohnK

On Sat, 31 Jan 2004 12:02:24 +0000 (UTC), (E-Mail Removed) (John F
Kappler) wrote:

>Needless to say, I'm going from BT, but would rather not say (yet) who
>to!

would help if you did. There is a migration process, as opposed to the
"cease and reprovide" that you describe. If you are staying on an
IPStream 500 product and go to a supplier that supports migration it
should be straightforward.

Phil

Oh alright then.... ;-)

It will probably be Nildram, but want to go from BT's 500 to their
dsl2000 service.

Haven't talked to Nildram about it yet.

JK

On Sat, 31 Jan 2004 14:44:39 +0000 (UTC), (E-Mail Removed) (John F
Kappler) wrote:

>Haven't talked to Nildram about it yet.

best start I think. Nildram do migrations, however DSL2000 may be
Datastream in some places or the Office product IPStream2000 in others
which makes a "cease and reprovide" more likely.

Have a look at
http://bbs.adslguide.org.uk/postlist...&Board=nildram

search for 'migration'

Phil

Thanks for that. One last question....

How do I tell the difference between Datstream and IP Stream in what
I've already got?

All BT tells me is the package: "Business 500 Plug and Go" plus
"Internet Business Pack" (for static IP address).

TIA,

JK


On Sat, 31 Jan 2004 15:52:47 +0000, Phil Thompson
<(E-Mail Removed)> wrote:

>On Sat, 31 Jan 2004 14:44:39 +0000 (UTC), (E-Mail Removed) (John F
>Kappler) wrote:
>
>>Haven't talked to Nildram about it yet.
>
>best start I think. Nildram do migrations, however DSL2000 may be
>Datastream in some places or the Office product IPStream2000 in others
>which makes a "cease and reprovide" more likely.
>
>Have a look at
>http://bbs.adslguide.org.uk/postlist...&Board=nildram
>
>search for 'migration'
>
>Phil

On Sat, 31 Jan 2004 17:20:34 +0000 (UTC), (E-Mail Removed) (John F
Kappler) wrote:

>Thanks for that. One last question....
>
>How do I tell the difference between Datstream and IP Stream in what
>I've already got?
>
>All BT tells me is the package: "Business 500 Plug and Go" plus
>"Internet Business Pack" (for static IP add

you could look at your phone bill or account online, that will be
crystal clear. Business 500 is likely the IPStream500 20:1 product.

This may be helpful if you are staying in 20:1 land.

Phil

----- Original Message -----
From: "John F Kappler" <(E-Mail Removed)>
Newsgroups: uk.telecom.broadband

> Oh alright then.... ;-)
>
> It will probably be Nildram, but want to go from BT's 500 to their
> dsl2000 service.
>
> Haven't talked to Nildram about it yet.
>
> JK

I'm in the process of changing from BT using the migration service provided
by my new ISP. This process should ensure that the handover from BT to my
new provider happens seamlessly, but two things come to mind:
1) You have to make sure you know as much as possible about your existing BT
product (CBUK code, product title, etc), to give your new ISP as much help
as you can in dealing with BT.
2) As I understand it, a migration is only possible between similar
products, ie you can't migrate a 500 service to a 2000 service, and you need
to go down the cancel and new subscribe route, with a risk that the two
operations won't "synchronise".

Ian.



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"John F Kappler" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I want to change Broadband supplier when my current contract comes up
> for renewal, but I cant afford any siginifcant interruption in
> service.
>
> I've heard horror stories of being off broadband for up to 3 weeks
> while the process is carried out.
>
> Is this true or is there a good process.
>
> Needless to say, I'm going from BT, but would rather not say (yet) who
> to!
>
> TIA,
>
> JohnK

3 weeks is a p-take.

I work for an ISP and its a turn around of 5 days for the cease and 5 days
for the reprovide.

ROS

John, I also believe you can only migrate like for like products. So you
could migrate to Nildram's equivalent 500 20:1 service. Once there though,
you should be able to regrade to a 2Mb product. Note that Nildram currently
have "free regrades" offers on, so there shouldn't be any extra charges. I'd
advise you ring Nildram sales 0800 1971500 to confirm latest options.
I can only recommend them as a reliable ISP.

PS: When I migrated to nildram from BTO, 18 months ago, the changeover
appeared seamless because it happened while I was at work one day. Came home
and just put my new login details into my router.

Mike

"ROS" <(E-Mail Removed)> wrote in message
newsU4Tb.13330$(E-Mail Removed)...
>
> "John F Kappler" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > I want to change Broadband supplier when my current contract comes up
> > for renewal, but I cant afford any siginifcant interruption in
> > service.
> >
> > I've heard horror stories of being off broadband for up to 3 weeks
> > while the process is carried out.
> >
> > Is this true or is there a good process.
> >
> > Needless to say, I'm going from BT, but would rather not say (yet) who
> > to!
> >
> > TIA,
> >
> > JohnK
>
> 3 weeks is a p-take.
>
> I work for an ISP and its a turn around of 5 days for the cease and 5 days
> for the reprovide.
>
> ROS
>
>

Many thanks for all your replies - It all seems clearer now!

JohnK