Can't usually connect between 7:30pm and 5:30am...

I recently signed up for broadband with Namesco, plus the voip service
from Vonage. That was two weeks ago and right from the word go, I have
found it usually impossible to get a connection to the internet
bwtween the hours of 7:30pm and 5:30am (approx).

I called TalkTalk, the analog phone service provider and asked them to
test the line. They came back saying the line was fine. But then, that
was during the daytime, when I can usually connect OK.

Can anyone advise what are the logical steps I can take to get the
problem corrected?

I phoned my broadband supplier (Namesco) who tested the line. They
said their tests suggested a wiring fault in my property, and would I
try plugging my equipment into the hidden socket behind the BT master
socket's face plate. I did that and their tests then said the problem
had disappeared. However, the problems continued exactly the same as
before in the days that followed, even when using the hidden socket.

Thank you,

Jake D

"JakeD" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> I recently signed up for broadband with Namesco, plus the voip service
> from Vonage. That was two weeks ago and right from the word go, I have
> found it usually impossible to get a connection to the internet
> bwtween the hours of 7:30pm and 5:30am (approx).
>
> I called TalkTalk, the analog phone service provider and asked them to
> test the line. They came back saying the line was fine. But then, that
> was during the daytime, when I can usually connect OK.
>
> Can anyone advise what are the logical steps I can take to get the
> problem corrected?
>
> I phoned my broadband supplier (Namesco) who tested the line. They
> said their tests suggested a wiring fault in my property, and would I
> try plugging my equipment into the hidden socket behind the BT master
> socket's face plate. I did that and their tests then said the problem
> had disappeared. However, the problems continued exactly the same as
> before in the days that followed, even when using the hidden socket.
>
> Thank you,


Change to a different ISP ...

--
Graham J

On 18-Sep-2007, "Graham" <(E-Mail Removed)> wrote:

> > Can anyone advise what are the logical steps I can take to get the
> > problem corrected?

TalkTalk still seem to have major problems, they were on Watchdog
several times and probably will be again judging by their present
performance. They blame it on unprecedented demand but still
keep promoting it on the telly, adding to the load without addressing
the issues.
That said I'm surprised you can't get a connection after say 1 am.
Your PC has a programs called pathping and ping.
Try Start -> Run and put
pathping www.google.com
in the box, when it works and when it doesn't work.
Let us know the results.
The ping command seems to run best from a DOS box
found under Programs -> Accessories.
You don't say what modem/router you are using.
Some have a parental control feature and, like mine,
can be set to allow internet access during certain hours.
Was yours brand new or refurbished?
Maybe your router is only allowing access during
certain hours.
If they can't solve it get a decent ISP.
Zen, Pipex/Nildram, Tiscali not perfect, but not too
bad, try to avoid Sky and PlusNet.
You get what you pay for, and pay a bit more for
better service and customer service.
Hope you are not paying an arm and a leg for
shiddy customer service.

(E-Mail Removed) wrote:

> Your PC has a programs called pathping and ping.
> Try Start -> Run and put
> pathping www.google.com
> in the box, when it works and when it doesn't work.

It certainly won't work if he can't establish a session !

To the OP.

What router or modem are you using for your connection.

When you say "it won't connect" what error message or other symptom are you
getting ?

Graham

On Tue, 18 Sep 2007 12:49:53 +0100, Eeyore
<(E-Mail Removed)> wrote:

>What router or modem are you using for your connection.

Zyxel Prestige 600 series, brand new.

>When you say "it won't connect" what error message or other symptom are you
>getting ?

When I try to access the web, Mozilla usually says "The operation
times out when trying to access www.google.co.uk" (or whatever site I
was trying to get).

AOL (which I use for dial-up occasionally) says "The computer xould
not get an internet connection, Error AC 3000 0X84100102

Free Agent says: "WSEAHOSTUNREACH (Error 10065)

Sometimes when I try to access a web page with Mozilla, I get taken to
a web page which says something like "Cannot connect to the internet
check the phone line connections"

Sometimes I get a page asking me to enter my broadband service
password and username.

The last two above are less frequent.

Thanks for any help.

Jake D

On Tue, 18 Sep 2007 11:23:36 GMT, (E-Mail Removed) wrote:

>Your PC has a programs called pathping and ping.
>Try Start -> Run and put
>pathping www.google.com
>in the box, when it works and when it doesn't work.
>Let us know the results.
>The ping command seems to run best from a DOS box
>found under Programs -> Accessories.

I will look into that later, when I have some spare time - thank you.

>You don't say what modem/router you are using.
>Some have a parental control feature and, like mine,
>can be set to allow internet access during certain hours.

I don't think I have any time limitations or parental controls set.
The times I gave for the difficulty in connecting is very approximate
it never starts and finishes at exactly the same time each day.

>Was yours brand new or refurbished?

Brand new - supplied by namesco the broadband provider.

>If they can't solve it get a decent ISP.

I will try that if all else fails.

Thanks,

Jake D

JakeD wrote:

> Eeyore wrote:
>
> >What router or modem are you using for your connection.
>
> Zyxel Prestige 600 series, brand new.

Do you know how to access its diagnostics ? Here goes.
http://www.kitz.co.uk/adsl/frogstats.htm

ZyXEL Prestige 600 Series Routers

http://192.168.1.1

*** type this into your browser address bar ***

> Diagnostic
> DSL Line

Up and downstream SNR Margins available

Default username = admin
Password = 1234

For more information you may need to telnet into the router as per the
information below.
Thanks to steph for pointing out that there were some stats available from the
web interface.

You'll get some useful info from that. Try looking for the logfile.

Graham

On Tue, 18 Sep 2007 09:28:02 +0100, "Graham" <(E-Mail Removed)>
wrote:

>
>
>Change to a different ISP ...

This may be a dumb question, but what is the best way to do that -
such that one doesn't get a period of unconnectedness?

I'd guessing the way to do it is to sign up with the new ISP first,
and then, when it has proved to be better than the first one, ditch
the first one. Does that make sense? Can one have two braodband
services available on the same phone line at the same time?

JD

"JakeD" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 18 Sep 2007 09:28:02 +0100, "Graham" <(E-Mail Removed)>
> wrote:
>
>>
>>
>>Change to a different ISP ...
>
> This may be a dumb question, but what is the best way to do that -
> such that one doesn't get a period of unconnectedness?
>
> I'd guessing the way to do it is to sign up with the new ISP first,
> and then, when it has proved to be better than the first one, ditch
> the first one. Does that make sense? Can one have two braodband
> services available on the same phone line at the same time?

Get a MAC (migration authorisation code) from the first ISP and quote it to
the second ISP. The second ISP will process the request and logon will
become active in a few days.

If you are unlucky, the first ISP's logon will fail at the same time as the
second ISP's logon becoms active, but in my limited experience (just one
migration!) the line supports both logons simultaneously for a while, giving
you some leeway as to when you reprogram the router to login as the second
ISP's username.

In my case, it was migrating from BT Broadband to Freedom to Surf. Maybe the
degree of overlap (if any) depends on which two ISPs are involved.

On 19/09/2007 11:50, JakeD wrote:

> This may be a dumb question, but what is the best way to do that -
> such that one doesn't get a period of unconnectedness?

not if you migrate

> I'd guessing the way to do it is to sign up with the new ISP first,
> and then, when it has proved to be better than the first one, ditch
> the first one. Does that make sense?

no, you ask the current ISP for a MAC code, which you give to the new
provided at time of signing up with them.

> Can one have two braodband
> services available on the same phone line at the same time?

in theory and in certain circumstances yes, but in standard practice
definitely not.