can't ping one printer with from wireless laptops

How would you troubleshoot this problem? We have several network printers.
All wired computers can ping and print to all printers fine. Laptop
computers connecting wirelessly to the network can ping and print to all
printers but one DesignJet 800. None of them can ping or print to this
printer wirelessly. If they plug in via ethernet they can ping and print to
the DesignJet ok. Any thoughts? The firewall is a Sonicwall TZ 190 if that's
any help.

Are they in the same subnet? I would use tracert to find out where the
traffic goes.

--
Bob Lin, Microsoft-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"DVW" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> How would you troubleshoot this problem? We have several network printers.
> All wired computers can ping and print to all printers fine. Laptop
> computers connecting wirelessly to the network can ping and print to all
> printers but one DesignJet 800. None of them can ping or print to this
> printer wirelessly. If they plug in via ethernet they can ping and print
> to the DesignJet ok. Any thoughts? The firewall is a Sonicwall TZ 190 if
> that's any help.

Thanks for replying Bob. No, they are not on the same subnet. The wireless
laptops get a 172.16.31.x Ip and the wired clients are on 192.168.1.x. But
since the wireless laptops can print to some printers, just not the
designjet, routing between subnets is apparently occurring on the Sonicwall.
I'll give tracert a try.


"Bob Lin (MS-MVP)" <(E-Mail Removed)> wrote in message
news:A3771160-0723-4D0E-9D59-(E-Mail Removed)...
> Are they in the same subnet? I would use tracert to find out where the
> traffic goes.
>
> --
> Bob Lin, Microsoft-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "DVW" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> How would you troubleshoot this problem? We have several network
>> printers. All wired computers can ping and print to all printers fine.
>> Laptop computers connecting wirelessly to the network can ping and print
>> to all printers but one DesignJet 800. None of them can ping or print to
>> this printer wirelessly. If they plug in via ethernet they can ping and
>> print to the DesignJet ok. Any thoughts? The firewall is a Sonicwall TZ
>> 190 if that's any help.
>

See inline.

"pgartner" <(E-Mail Removed)> wrote in message
news:20cc9c7b-eddf-4c73-97f6-(E-Mail Removed)...
> On Feb 2, 12:29 pm, "DVW" <dvwesterv...@gmail.com> wrote:
>> Thanks for replying Bob. No, they are not on the same subnet. The
>> wireless
>> laptops get a 172.16.31.x Ip and the wired clients are on 192.168.1.x.
>> But
>> since the wireless laptops can print to some printers, just not the
>> designjet, routing between subnets is apparently occurring on the
>> Sonicwall.
>> I'll give tracert a try.
>>
>> "Bob Lin (MS-MVP)" <nore...@chicagotech.net> wrote in
>> messagenews:A3771160-0723-4D0E-9D59-(E-Mail Removed)...
>>
>>
>>
>> > Are they in the same subnet? I would use tracert to find out where the
>> > traffic goes.
>>
>> > --
>> > Bob Lin, Microsoft-MVP, MCSE & CNE
>> > Networking, Internet, Routing, VPN Troubleshooting on
>> >http://www.ChicagoTech.net
>> > How to Setup Windows, Network, VPN & Remote Access on
>> >http://www.HowToNetworking.com
>>
>> > "DVW" <dvwesterv...@gmail.com> wrote in message
>> >news:(E-Mail Removed)...
>> >> How would you troubleshoot this problem? We have several network
>> >> printers. All wired computers can ping and print to all printers fine.
>> >> Laptop computers connecting wirelessly to the network can ping and
>> >> print
>> >> to all printers but one DesignJet 800. None of them can ping or print
>> >> to
>> >> this printer wirelessly. If they plug in via ethernet they can ping
>> >> and
>> >> print to the DesignJet ok. Any thoughts? The firewall is a Sonicwall
>> >> TZ
>> >> 190 if that's any help.- Hide quoted text -
>>
>> - Show quoted text -
>
>
> since they are not on the same subnet, how are the 2 segments
> connected? a router? or a NAT device? can you tell us the tcpip info
> on that device

The sonicwall TZ 190 is providing routing between the two subnets I believe.
Here is the TCPIP info.

TZ190 Wired LAN:
192.168.1.210
255.255.255.0

TZ190 Wireless LAN:
172.16.31.1
255.255.255.0
>
> can you provide us with the network config of the designjet and from
> one of the working printers.

Designjet:
192.168.1.206
255.255.255.0
192.168.1.210 gateway (I think- this needs to be checked)

Other printer
192.168.1.196
255.255.255.0
192.168.1.210

I will double check the DesignJet settings- it's possible the gateway
setting is wrong. Thanks Paul.
>
> would guess that a route or default gateway might not be set correctly
> on the designjet
>
>
> Paul

Solved. Designjet had the wrong gateway.

"DVW" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> How would you troubleshoot this problem? We have several network printers.
> All wired computers can ping and print to all printers fine. Laptop
> computers connecting wirelessly to the network can ping and print to all
> printers but one DesignJet 800. None of them can ping or print to this
> printer wirelessly. If they plug in via ethernet they can ping and print
> to the DesignJet ok. Any thoughts? The firewall is a Sonicwall TZ 190 if
> that's any help.

Thank you for the update.

--
Bob Lin, Microsoft-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"DVW" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Solved. Designjet had the wrong gateway.
>
> "DVW" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> How would you troubleshoot this problem? We have several network
>> printers. All wired computers can ping and print to all printers fine.
>> Laptop computers connecting wirelessly to the network can ping and print
>> to all printers but one DesignJet 800. None of them can ping or print to
>> this printer wirelessly. If they plug in via ethernet they can ping and
>> print to the DesignJet ok. Any thoughts? The firewall is a Sonicwall TZ
>> 190 if that's any help.
>