Can't get past log in page

My daughter is having a problem logging on to the wireless network in the
hostel she is staying in for the summer. She had no problem logging on at
collage nor to our wireless network when she comes home.
She gets past the web page with her user name and password onto the
providers home page but can't get beyond that.
I'm not to good with networks and all I could offer was to try another DNS
server (Open DNS?)

I've tried Googling the problem but am probably using the wrong terms.
Can someone please point us to a good trouble shooting guide that may assist
with this problem?

TIA
Slatts

On Mon, 18 Jun 2007 22:23:26 +0100, "Sla#s" <(E-Mail Removed)> wrote:

>My daughter is having a problem logging on to the wireless network in the
>hostel she is staying in for the summer. She had no problem logging on at
>collage nor to our wireless network when she comes home.
>She gets past the web page with her user name and password onto the
>providers home page but can't get beyond that.
>I'm not to good with networks and all I could offer was to try another DNS
>server (Open DNS?)
>
>I've tried Googling the problem but am probably using the wrong terms.
>Can someone please point us to a good trouble shooting guide that may assist
>with this problem?
>
>TIA
>Slatts

I'd look for a DNS or MTU issue. Unfortunately, you'll have to read the pages,
and find a way to get the content to her.
<http://nitecruzr.blogspot.com/2006/05/identifying-dns-problem-in-your.html>
http://nitecruzr.blogspot.com/2006/0...m-in-your.html
<http://nitecruzr.blogspot.com/2007/06/determining-mtu-to-single-server.html>
http://nitecruzr.blogspot.com/2007/0...le-server.html

Exactly what is she seeing when she "can't get beyond that"?

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.

Hi
It might be security mismatch with the network.
I would check with the provider to make sure what security means they are
using beyond the logon screen.
Jack (MVP-Networking).

"Sla#s" <(E-Mail Removed)> wrote in message
news:u%(E-Mail Removed)...
> My daughter is having a problem logging on to the wireless network in the
> hostel she is staying in for the summer. She had no problem logging on at
> collage nor to our wireless network when she comes home.
> She gets past the web page with her user name and password onto the
> providers home page but can't get beyond that.
> I'm not to good with networks and all I could offer was to try another DNS
> server (Open DNS?)
>
> I've tried Googling the problem but am probably using the wrong terms.
> Can someone please point us to a good trouble shooting guide that may
> assist with this problem?
>
> TIA
> Slatts
>
>

Chuck wrote:
> On Mon, 18 Jun 2007 22:23:26 +0100, "Sla#s" <(E-Mail Removed)>
> wrote:
>
>> My daughter is having a problem logging on to the wireless network
>> in the hostel she is staying in for the summer. She had no problem
>> logging on at collage nor to our wireless network when she comes
>> home.
>> She gets past the web page with her user name and password onto the
>> providers home page but can't get beyond that.
>> I'm not to good with networks and all I could offer was to try
>> another DNS server (Open DNS?)
>>
>> I've tried Googling the problem but am probably using the wrong
>> terms.
>> Can someone please point us to a good trouble shooting guide that
>> may assist with this problem?
>>
>> TIA
>> Slatts
>
> I'd look for a DNS or MTU issue. Unfortunately, you'll have to read
> the pages, and find a way to get the content to her.
> <http://nitecruzr.blogspot.com/2006/05/identifying-dns-problem-in-your.html>
> http://nitecruzr.blogspot.com/2006/0...m-in-your.html
> <http://nitecruzr.blogspot.com/2007/06/determining-mtu-to-single-server.html>
> http://nitecruzr.blogspot.com/2007/0...le-server.html
>
> Exactly what is she seeing when she "can't get beyond that"?

Thanks for those - working my way through.
She gets the providers login web page OK. Then inputs her username and
password, that takes her to the providers Home Page. (Could that be on the
local server?). After that she can't get to any other web page.
She can Ping all the way up to the providers page but nothing after that,
using both IP name and number.

Also note - She has flushed the DNS and tried Open DNS rather than "obtain
automatically"
She has also reset(?) the Winsock.
-------------------------------------------------
Up date: We may be lucky as it seems others have had problems too and the
providers IT man has turned up - I live in hope :-)
--------------------------------------------------------------------------------
Slatts

Jack (MVP-Networking). wrote:
> Hi
> It might be security mismatch with the network.
> I would check with the provider to make sure what security means they
> are using beyond the logon screen.
> Jack (MVP-Networking).

As posted above others there have had problems - the providers IT man is
coming - I await update.

Slatts

On Tue, 19 Jun 2007 11:53:43 +0100, "Sla#s" <(E-Mail Removed)> wrote:

>Chuck wrote:
>> On Mon, 18 Jun 2007 22:23:26 +0100, "Sla#s" <(E-Mail Removed)>
>> wrote:
>>
>>> My daughter is having a problem logging on to the wireless network
>>> in the hostel she is staying in for the summer. She had no problem
>>> logging on at collage nor to our wireless network when she comes
>>> home.
>>> She gets past the web page with her user name and password onto the
>>> providers home page but can't get beyond that.
>>> I'm not to good with networks and all I could offer was to try
>>> another DNS server (Open DNS?)
>>>
>>> I've tried Googling the problem but am probably using the wrong
>>> terms.
>>> Can someone please point us to a good trouble shooting guide that
>>> may assist with this problem?
>>>
>>> TIA
>>> Slatts
>>
>> I'd look for a DNS or MTU issue. Unfortunately, you'll have to read
>> the pages, and find a way to get the content to her.
>> <http://nitecruzr.blogspot.com/2006/05/identifying-dns-problem-in-your.html>
>> http://nitecruzr.blogspot.com/2006/0...m-in-your.html
>> <http://nitecruzr.blogspot.com/2007/06/determining-mtu-to-single-server.html>
>> http://nitecruzr.blogspot.com/2007/0...le-server.html
>>
>> Exactly what is she seeing when she "can't get beyond that"?
>
>Thanks for those - working my way through.
>She gets the providers login web page OK. Then inputs her username and
>password, that takes her to the providers Home Page. (Could that be on the
>local server?). After that she can't get to any other web page.
>She can Ping all the way up to the providers page but nothing after that,
>using both IP name and number.
>
>Also note - She has flushed the DNS and tried Open DNS rather than "obtain
>automatically"
>She has also reset(?) the Winsock.
>-------------------------------------------------
>Up date: We may be lucky as it seems others have had problems too and the
>providers IT man has turned up - I live in hope :-)
>--------------------------------------------------------------------------------
>Slatts

When the problem is common to multiple computers, the solution becomes more
likely. Keep us posted, if you wish.

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.

Chuck wrote:
<SNIP>
> When the problem is common to multiple computers, the solution
> becomes more likely. Keep us posted, if you wish.

Seems there was more to the problem than we thought - IT man was unable to
solve problem (The other machines only had a signal strength problem)
....And now daughter cannot even get to login page and PC keeps crashing.
Luckily she has backed up - Don't you just love it when your kids listen to
your advice :-)
So we will use this as a good excuse to reinstall windows.

Last post as we're off to Glastonbury tomorrow :-)

Thanks for help.
Slatts

On Tue, 19 Jun 2007 18:57:59 +0100, "Sla#s" <(E-Mail Removed)> wrote:

>Chuck wrote:
><SNIP>
>> When the problem is common to multiple computers, the solution
>> becomes more likely. Keep us posted, if you wish.
>
>Seems there was more to the problem than we thought - IT man was unable to
>solve problem (The other machines only had a signal strength problem)
>...And now daughter cannot even get to login page and PC keeps crashing.
>Luckily she has backed up - Don't you just love it when your kids listen to
>your advice :-)
>So we will use this as a good excuse to reinstall windows.
>
>Last post as we're off to Glastonbury tomorrow :-)
>
>Thanks for help.
>Slatts

Thanks for the update, Slatts. Have fun.

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.

i have wireless on my laptop but i am having trouble logging into facebook and emails.. the page comes up but then it states check internet connections..

please can someone help

i dont have trouble surfing just logging into stuff

try to add the facebook web site to Trust site by going to internet
options>Security.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"caroline taylor" wrote in message
news:(E-Mail Removed)...
>i have wireless on my laptop but i am having trouble logging into facebook
>and emails.. the page comes up but then it states check internet
>connections..
>
> please can someone help
>
> i dont have trouble surfing just logging into stuff