Can't get broadband anymore

Hi,

I had a Freeserve broadband connection on my line from last September
until last week. The connection was 100% reliable. Now I am trying to
sign-up with Plus.net and their (and bt.com) ADSL checker says that I
am too far from the exchange. Even Freeserve checker now says I am too
far. I am physically about 1 mile from my local exchange. So how can I
be too far?.

I tried calling a number of people within BT and they all say (after
running the same check) that I am too far. When I check on my main
number (and my neighbour's number), the ADSL check says I can get
ADSL. All lines are from the same exchange.

Any ideas?.

Thanks for any info/suggestions.

Lasitha

You might try asking for advice on the forums at www.adslguide.org.uk I
have seen similar requests for help result in some pretty knowledgeable
responses. From what little I know, you need to probably call an ISP who
will do a "manual order" and explain the situation to them.

"Lasitha" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> Hi,
>
> I had a Freeserve broadband connection on my line from last September
> until last week. The connection was 100% reliable. Now I am trying to
> sign-up with Plus.net and their (and bt.com) ADSL checker says that I
> am too far from the exchange. Even Freeserve checker now says I am too
> far. I am physically about 1 mile from my local exchange. So how can I
> be too far?.
>
> I tried calling a number of people within BT and they all say (after
> running the same check) that I am too far. When I check on my main
> number (and my neighbour's number), the ADSL check says I can get
> ADSL. All lines are from the same exchange.
>
> Any ideas?.
>
> Thanks for any info/suggestions.
>
> Lasitha

(E-Mail Removed) (Lasitha) wrote in
news:(E-Mail Removed) om:

> I had a Freeserve broadband connection on my line from last September
> until last week. The connection was 100% reliable. Now I am trying to
> sign-up with Plus.net and their (and bt.com) ADSL checker says that I
> am too far from the exchange. Even Freeserve checker now says I am too
> far. I am physically about 1 mile from my local exchange. So how can I
> be too far?.

Get PlusNet (or whatever ISP you want to go with) to submit a manual order
if a normal order fails.

--
My photos: http://www.weezer.plus.com/
To send me an e-mail, remove TEETH

On 28 Apr 2004 04:36:19 -0700, (E-Mail Removed) (Lasitha) wrote:

>Any ideas?.

http://www.adslguide.org.uk/newsarchive.asp?item=1610 might help

I called Freeserve again and spoke to someone in their Cancellations Dept.
He said BT won't clear the line until Friday and I should try again after
Saturday.

It would have been helpful if BT's ADSL checker gave a more meaningful
error, rather than saying "too far from the exchange".

Also, I am quite disappointed PlusNet were unwilling to submit a manual
order.

I think I might re-join Freeserve on their £17.99 deal since this is a £8
saving over PlusNet (I know Freeserve customer service is not the best, but
....).

Lasitha

"Lasitha" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> Hi,
>
> I had a Freeserve broadband connection on my line from last September
> until last week. The connection was 100% reliable. Now I am trying to
> sign-up with Plus.net and their (and bt.com) ADSL checker says that I
> am too far from the exchange. Even Freeserve checker now says I am too
> far. I am physically about 1 mile from my local exchange. So how can I
> be too far?.
>
> I tried calling a number of people within BT and they all say (after
> running the same check) that I am too far. When I check on my main
> number (and my neighbour's number), the ADSL check says I can get
> ADSL. All lines are from the same exchange.
>
> Any ideas?.
>
> Thanks for any info/suggestions.
>
> Lasitha

> Also, I am quite disappointed PlusNet were unwilling to submit a manual
> order.
>
> I think I might re-join Freeserve on their £17.99 deal since this is a £8
> saving over PlusNet (I know Freeserve customer service is not the best,
but
> ...).

Where do you get the £8 saving from? Also remember Freeserve is capped with
a 2Gb limit!!

PlusNet is £25 pm (+£12 P&P for the modem = extra £1 pm), so total is
£26 per month. Freeserve is £18.

I don't do a lot of downloads. 2GB is more than enough.

Lasitha

"Steven Campbell" <(E-Mail Removed)> wrote in message news:<c6rg46$1ac$(E-Mail Removed)>...
> > Also, I am quite disappointed PlusNet were unwilling to submit a manual
> > order.
> >
> > I think I might re-join Freeserve on their £17.99 deal since this is a £8
> > saving over PlusNet (I know Freeserve customer service is not the best,
> but
> > ...).
>
> Where do you get the £8 saving from? Also remember Freeserve is capped with
> a 2Gb limit!!

Lasitha <(E-Mail Removed)> wrote:
> PlusNet is ?25 pm (+?12 P&P for the modem = extra ?1 pm), so total is
> ?26 per month. Freeserve is ?18.
>
> I don't do a lot of downloads. 2GB is more than enough.

Look again at the plusnet page.
14.99 for 1Gb/month 512K.
You don't need to pay for a modem.
I'm not sure if you'd qualify for the free transfer offer.

Now BT tells me that I can't get BB after all. When I signed-up for
Freeserve last September, my line length from the exchange was under 5.5 Km
and now it is over 6 Km (driving distance between my home and the exchange
is about 1.5 Km). They must have re-routed me in the last 6 months or so.

What are my options?. Can I ask/force them to reduce my distance?.

Thanks

Lasitha

"Lasitha Leelasena" <(E-Mail Removed)> wrote in message
news:YlVjc.187$RI.46@newsfe1-win...
> I called Freeserve again and spoke to someone in their Cancellations Dept.
> He said BT won't clear the line until Friday and I should try again after
> Saturday.
>
> It would have been helpful if BT's ADSL checker gave a more meaningful
> error, rather than saying "too far from the exchange".
>
> Also, I am quite disappointed PlusNet were unwilling to submit a manual
> order.
>
> I think I might re-join Freeserve on their £17.99 deal since this is a £8
> saving over PlusNet (I know Freeserve customer service is not the best,
but
> ...).
>
> Lasitha
>
> "Lasitha" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) om...
> > Hi,
> >
> > I had a Freeserve broadband connection on my line from last September
> > until last week. The connection was 100% reliable. Now I am trying to
> > sign-up with Plus.net and their (and bt.com) ADSL checker says that I
> > am too far from the exchange. Even Freeserve checker now says I am too
> > far. I am physically about 1 mile from my local exchange. So how can I
> > be too far?.
> >
> > I tried calling a number of people within BT and they all say (after
> > running the same check) that I am too far. When I check on my main
> > number (and my neighbour's number), the ADSL check says I can get
> > ADSL. All lines are from the same exchange.
> >
> > Any ideas?.
> >
> > Thanks for any info/suggestions.
> >
> > Lasitha
>
>