Can't connect after Service Pack 2 Installation

I just installed the service pack 2 on windows xp and now
I am getting a message about a known incompatibility and
can no longer access the internet. Where do I need to go
to get the fix and how can I get it on my laptop now that
my wireless connection to the internet is non functional?

Also, is it true that I will have to remove the Norton
Firewall from my computer? I really don't want to use the
microsoft firewall that was loaded on my computer without
my request.

Thanks

Get the update here
http://www.microsoft.com/hardware/br...DLoadMain.mspx

You'll need to make sure Norton's firewall doesn't interfere with the
installation.


--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Ray" <(E-Mail Removed)> wrote in message
news:1dc601c4a2c2$f97b77b0$(E-Mail Removed)...
>I just installed the service pack 2 on windows xp and now
> I am getting a message about a known incompatibility and
> can no longer access the internet. Where do I need to go
> to get the fix and how can I get it on my laptop now that
> my wireless connection to the internet is non functional?
>
> Also, is it true that I will have to remove the Norton
> Firewall from my computer? I really don't want to use the
> microsoft firewall that was loaded on my computer without
> my request.
>
> Thanks

this update does not solve the problem. I've installed
and uninstalled Service pack 2 twice, and the Broadband
Networking update makes no difference. And after
uninstalling SP2, all other Windows updates now fail.


>-----Original Message-----
>Get the update here
>http://www.microsoft.com/hardware/br...networking/10_
DLoadMain.mspx
>
>You'll need to make sure Norton's firewall doesn't
interfere with the
>installation.
>
>
>--
>Jason Tsang - Microsoft MVP
>
>Find out about the MS MVP Program -
>http://mvp.support.microsoft.com/default.aspx
>
>"Ray" <(E-Mail Removed)> wrote in
message
>news:1dc601c4a2c2$f97b77b0$(E-Mail Removed)...
>>I just installed the service pack 2 on windows xp and
now
>> I am getting a message about a known incompatibility
and
>> can no longer access the internet. Where do I need to
go
>> to get the fix and how can I get it on my laptop now
that
>> my wireless connection to the internet is non
functional?
>>
>> Also, is it true that I will have to remove the Norton
>> Firewall from my computer? I really don't want to use
the
>> microsoft firewall that was loaded on my computer
without
>> my request.
>>
>> Thanks
>
>
>.
>