I can't access files in my VPN server when connected via VPN

Here is my set up:
-VPN server is running Windows 2003 and has a SAN attached to it. There is
a Data Shares folder which is shared (users need to access this folder both
internally as well as externally).
-any computer running Windows XP (latest service pack) or Apple OS X not
connected to our network (connected to a separate DSL line)
Problem:
I can establish a VPN connection. I am able to browse and can also use
Remote Desktop to connect to most of the servers but the VPN server itself
(which is a huge problem since users need to access the files in the SAN). I
can't ping the VPN server either during a VPN connection.
When I try to browse to the VPN server I get the error: “Windows cannot find
\\server� (either by ip or FQDN). The error I see when trying to connect via
Remote desktop is: “The client could not connect to the remote computer.
Remote Connections might not be enabled or the computer might be too busy to
accept new connection. It is also possible that network problems are
preventing your connection.�
Remote Connections are enabled since I can establish a remote desktop
connection from within the network. I am also able to establish a remote
desktop connection to the VPN server if I remote into another server first
and then remote to the VPN server. Is the server too busy serving VPN
clients that it won’t allow other connections?
I think this is a set up problem but have not been able to find out how to
fix it… Help!

posting the result of VPN client ipconfig /all here may help.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"Allie" <(E-Mail Removed)> wrote in message news:CDEBDE3C-A849-4CDE-B9FC-(E-Mail Removed)...
Here is my set up:
-VPN server is running Windows 2003 and has a SAN attached to it. There is
a Data Shares folder which is shared (users need to access this folder both
internally as well as externally).
-any computer running Windows XP (latest service pack) or Apple OS X not
connected to our network (connected to a separate DSL line)
Problem:
I can establish a VPN connection. I am able to browse and can also use
Remote Desktop to connect to most of the servers but the VPN server itself
(which is a huge problem since users need to access the files in the SAN). I
can't ping the VPN server either during a VPN connection.
When I try to browse to the VPN server I get the error: “Windows cannot find
\\server� (either by ip or FQDN). The error I see when trying to connect via
Remote desktop is: “The client could not connect to the remote computer.
Remote Connections might not be enabled or the computer might be too busy to
accept new connection. It is also possible that network problems are
preventing your connection.�
Remote Connections are enabled since I can establish a remote desktop
connection from within the network. I am also able to establish a remote
desktop connection to the VPN server if I remote into another server first
and then remote to the VPN server. Is the server too busy serving VPN
clients that it won’t allow other connections?
I think this is a set up problem but have not been able to find out how to
fix it… Help!

Hi Robert,

Thank you so much for responding so quickly and I am sorry I was not as
prompt. Here is the result of my ipconfig /all:

Windows IP Configuration

Hostname .............................: mypc
Primary Dns Suffix .................: clipmailpro.com
Node Type ............................: Hybrid
IP Routing Enabled .................: No
WINS Proxy Enabled ...............: No
DNS Suffix Search List ............: clipmailpro.com

Ethernet adapter Local Area Connection:
Connection specific DNS Suffix .:
Description .............................: 3Com Megahertz 10/100 LAN Cardbus
PC Card
Physical Address .....................: 00-50-04-29-FF-BE
Dhcp Enabled .........................: Yes
Autoconfiguration Enabled .......: Yes
IP Address .............................: 192.168.1.104
Subnet Mask ..........................: 255.255.255.0
Default Gateway .....................: 192.168.1.1
DHCP Server ..........................: 192.168.1.1
DNS Servers ..........................: 206.13.31.12
206.13.28.12
Lease Obtained ......................: Thursday, March 29, 2007 11:38:57 PM

Lease Expires .........................: Friday, March 30, 2007 11:39:57 PM

Thanks again,

Allie

"Robert L [MVP - Networking]" wrote:

> posting the result of VPN client ipconfig /all here may help.
>
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
> "Allie" <(E-Mail Removed)> wrote in message news:CDEBDE3C-A849-4CDE-B9FC-(E-Mail Removed)...
> Here is my set up:
> -VPN server is running Windows 2003 and has a SAN attached to it. There is
> a Data Shares folder which is shared (users need to access this folder both
> internally as well as externally).
> -any computer running Windows XP (latest service pack) or Apple OS X not
> connected to our network (connected to a separate DSL line)
> Problem:
> I can establish a VPN connection. I am able to browse and can also use
> Remote Desktop to connect to most of the servers but the VPN server itself
> (which is a huge problem since users need to access the files in the SAN). I
> can't ping the VPN server either during a VPN connection.
> When I try to browse to the VPN server I get the error: “Windows cannot find
> \\server� (either by ip or FQDN). The error I see when trying to connect via
> Remote desktop is: “The client could not connect to the remote computer.
> Remote Connections might not be enabled or the computer might be too busy to
> accept new connection. It is also possible that network problems are
> preventing your connection.�
> Remote Connections are enabled since I can establish a remote desktop
> connection from within the network. I am also able to establish a remote
> desktop connection to the VPN server if I remote into another server first
> and then remote to the VPN server. Is the server too busy serving VPN
> clients that it won’t allow other connections?
> I think this is a set up problem but have not been able to find out how to
> fix it… Help!
>

I wish you posted the result of ipconfig /all after establishing the VPN.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"Allie" <(E-Mail Removed)> wrote in message news84A653A-9457-4074-AD57-(E-Mail Removed)...
Hi Robert,

Thank you so much for responding so quickly and I am sorry I was not as
prompt. Here is the result of my ipconfig /all:

Windows IP Configuration

Hostname .............................: mypc
Primary Dns Suffix .................: clipmailpro.com
Node Type ............................: Hybrid
IP Routing Enabled .................: No
WINS Proxy Enabled ...............: No
DNS Suffix Search List ............: clipmailpro.com

Ethernet adapter Local Area Connection:
Connection specific DNS Suffix .:
Description .............................: 3Com Megahertz 10/100 LAN Cardbus
PC Card
Physical Address .....................: 00-50-04-29-FF-BE
Dhcp Enabled .........................: Yes
Autoconfiguration Enabled .......: Yes
IP Address .............................: 192.168.1.104
Subnet Mask ..........................: 255.255.255.0
Default Gateway .....................: 192.168.1.1
DHCP Server ..........................: 192.168.1.1
DNS Servers ..........................: 206.13.31.12
206.13.28.12
Lease Obtained ......................: Thursday, March 29, 2007 11:38:57 PM

Lease Expires .........................: Friday, March 30, 2007 11:39:57 PM

Thanks again,

Allie

"Robert L [MVP - Networking]" wrote:

> posting the result of VPN client ipconfig /all here may help.
>
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
> "Allie" <(E-Mail Removed)> wrote in message news:CDEBDE3C-A849-4CDE-B9FC-(E-Mail Removed)...
> Here is my set up:
> -VPN server is running Windows 2003 and has a SAN attached to it. There is
> a Data Shares folder which is shared (users need to access this folder both
> internally as well as externally).
> -any computer running Windows XP (latest service pack) or Apple OS X not
> connected to our network (connected to a separate DSL line)
> Problem:
> I can establish a VPN connection. I am able to browse and can also use
> Remote Desktop to connect to most of the servers but the VPN server itself
> (which is a huge problem since users need to access the files in the SAN). I
> can't ping the VPN server either during a VPN connection.
> When I try to browse to the VPN server I get the error: “Windows cannot find
> \\server� (either by ip or FQDN). The error I see when trying to connect via
> Remote desktop is: “The client could not connect to the remote computer.
> Remote Connections might not be enabled or the computer might be too busy to
> accept new connection. It is also possible that network problems are
> preventing your connection.�
> Remote Connections are enabled since I can establish a remote desktop
> connection from within the network. I am also able to establish a remote
> desktop connection to the VPN server if I remote into another server first
> and then remote to the VPN server. Is the server too busy serving VPN
> clients that it won’t allow other connections?
> I think this is a set up problem but have not been able to find out how to
> fix it… Help!
>