cannot send emails on USR8054 using Sympatico high speed

I am trying to get the US Robotics wireless router USR8054 to email the
logs to an email address but haven't had any success so far.

I talked to the tech support of USR8054 and the guy said that his
supervisor was able to get the emails from the router. I tried various
things:
1) giving the full username for sympatico: user-(E-Mail Removed) in the
WAN settings.
2) giving the complete email address in the 'log settings'
3) using pop as well as smtp servers

But in all cases, I get 'email send failed' in the router logs.

I also called up sympatico (just to be thorough) but there seems to be
no problem over there. I can send/receive emails from the sympatico
account without any problems.

Anybody able to help in this? Or if somebody with USR8054 is able to
send emails through their ISP's, could you explain what configurations
you needed to do so?

thanks,
HS

--
Please remove the underscores ( the '_' symbols) from my email address
to obtain the correct one. Apologies, but the fudging is to remove spam.