Cancelling your BT Yahoo! Broadband Account

Having the luxury of two phone lines, I opened a second broadband account
with a non-BT ISP (cheaper and better), and now wish to cancel the redundant
BT account.

I followed the BT Yahoo! help pages and completed the well-hidden
cancellation form two weeks ago, and had the "thank you, your email has been
sent to the cancellation support team" page, which I printed out for
evidence.

Knowing how BT (don't) work, today I called the Customer Relations Team (as
instructed on the cancellation page) to ensure that the cancellation is
actually going through. Fortunately this is a 0800 number, but the call took
29 minutes, and I spoke to three people in three different departments
(probably on three different continents). All denied knowledge of my web
based cancellation.

At the end of the call, assuring me that my cancellation would now go
through (in 10 to 14 days..., and I would have to pay the next billing as
cancellation notice requires 28 days) I was asked why I was cancelling.

Perhaps so few people actually get through to cancel their account that BT
genuinely don't know!

Hi Jeff

there's another twist to this: having cancelled your order with BTOW. BT
Wholesale now step in and have to 'cease' the broadband connection. This
can take another 7 to 10 days (the latter in my case), and adds another
delay if you are switching ISPs.

After this, they then re-test the line if the new service is at a higher
speed. There must be an easier way!!

Cheers, Mike


"Jeff" <(E-Mail Removed)> wrote in message
news:RDmwb.12324$(E-Mail Removed)...
> Having the luxury of two phone lines, I opened a second broadband account
> with a non-BT ISP (cheaper and better), and now wish to cancel the
redundant
> BT account.
>
> I followed the BT Yahoo! help pages and completed the well-hidden
> cancellation form two weeks ago, and had the "thank you, your email has
been
> sent to the cancellation support team" page, which I printed out for
> evidence.
>
> Knowing how BT (don't) work, today I called the Customer Relations Team
(as
> instructed on the cancellation page) to ensure that the cancellation is
> actually going through. Fortunately this is a 0800 number, but the call
took
> 29 minutes, and I spoke to three people in three different departments
> (probably on three different continents). All denied knowledge of my web
> based cancellation.
>
> At the end of the call, assuring me that my cancellation would now go
> through (in 10 to 14 days..., and I would have to pay the next billing as
> cancellation notice requires 28 days) I was asked why I was cancelling.
>
> Perhaps so few people actually get through to cancel their account that BT
> genuinely don't know!
>
>

In article <RDmwb.12324$(E-Mail Removed)>,
(E-Mail Removed) says...
> Having the luxury of two phone lines, I opened a second broadband account
> with a non-BT ISP (cheaper and better), and now wish to cancel the redundant
> BT account.
>
> I followed the BT Yahoo! help pages and completed the well-hidden
> cancellation form two weeks ago, and had the "thank you, your email has been
> sent to the cancellation support team" page, which I printed out for
> evidence.
>
> Knowing how BT (don't) work, today I called the Customer Relations Team (as
> instructed on the cancellation page) to ensure that the cancellation is
> actually going through. Fortunately this is a 0800 number, but the call took
> 29 minutes, and I spoke to three people in three different departments
> (probably on three different continents). All denied knowledge of my web
> based cancellation.
>
> At the end of the call, assuring me that my cancellation would now go
> through (in 10 to 14 days..., and I would have to pay the next billing as
> cancellation notice requires 28 days) I was asked why I was cancelling.
>
> Perhaps so few people actually get through to cancel their account that BT
> genuinely don't know!
>
>
>
I've been in the same boat except that I though I had cancelled 4 months
ago and my accountant only picked it up last week, so after speaking to
their outsourced orders department in delhi, or bangladesh or where it
is (im sorry if this sounds a bit racist but I wish companies wouldnt do
that, it's really hard to understand what they are saying sometimes) and
them telling me that they have not record of my cancellation, and
suggesting that I email the cancellation in again and speak to
complaints. Well sod the idea of having to email in again and risk them
losing it AGAIN, i ended up phoning orders and insisting that they
cancel my order on the phone whilst im there, initially there was a bit
of resistance with the womean saying that they are not allowed to do
that, after a bit stronger insistance from me she went to speak to her
supervisor who ok'd it and said she would pass my case onto complaints
re: why I had been billed an extra 4 months, I also asked that they
confirm in writing to me that the account has been cancelled within 10
days.

So that was only on friday so im waiting for that confirmation.