Cancelling Demon Contract

I subscribe to Demon Home 8000 broadband via BT landline. The service
is OK except I never got their email service to work, nor access to
newsgroups, nor the 8mb promised. I usually pay annually upon receipt
of an advance reminder invoice or email. However this year I received
nothing and Demon have now suddenly terminated my account and
broadband service. I suspect that this is deliberate because about 6
months ago I wrote to them requesting my MAC code. I am in continual
dispute with BT over their appalling charges and need to swop my line
rental and landline phone to someone like the Post Office. But Demon
will not support this switch. So I also need to swop ISP. I'm going to
take out a complete broadband / landline package with the Post Office.
So knowing this Demon appear to have deliberately failed to remind me
about renewing my sub. And so when I cancel Demion's contract I
understand that they will charge me a HUGE penalty fee. And I thought
BT was expensive. Has anyone else had problems with Demon? CJB.

CJB wrote:

> I subscribe to Demon Home 8000 broadband via BT landline. The service
> is OK except I never got their email service to work, nor access to
> newsgroups, nor the 8mb promised.

So it's not OK really is it ? Or are you just a newbie ? You can't either
promise or even deliver 8Mbps (as it should be put anyway) since overheads
restrict your actual data rate to 7150 kbps maximim. And how did you
measure it ?

Graham

Andy Burns wrote:

> CJB wrote:
>
> > Has anyone else had problems with Demon?
>
> Yes, you'll need a large hammer to beat anything approaching sense into
> the skulls of the accounts dept, it took real persistence to convince
> them to stop pursuing us for money for services we had cancelled over a
> year previously.

Companies like this should be shut down by Trading Standards. It's got well
past a joke.

More pro-consumer power I say.

Graham

"CJB" <(E-Mail Removed)> wrote in message
news:c9873eb5-82ff-4e34-af98-(E-Mail Removed)...
>I subscribe to Demon Home 8000 broadband via BT landline. The service
> is OK except I never got their email service to work, nor access to
> newsgroups, nor the 8mb promised. I usually pay annually upon receipt
> of an advance reminder invoice or email. However this year I received
> nothing and Demon have now suddenly terminated my account and
> broadband service. I suspect that this is deliberate because about 6
> months ago I wrote to them requesting my MAC code. I am in continual
> dispute with BT over their appalling charges and need to swop my line
> rental and landline phone to someone like the Post Office. But Demon
> will not support this switch. So I also need to swop ISP. I'm going to
> take out a complete broadband / landline package with the Post Office.
> So knowing this Demon appear to have deliberately failed to remind me
> about renewing my sub. And so when I cancel Demion's contract I
> understand that they will charge me a HUGE penalty fee. And I thought
> BT was expensive. Has anyone else had problems with Demon? CJB.



You might want to look at the other threads on here before moving to the
Post Office. Looks as if they are as bad if not worse than Demon appear
to be. Pity, I was with Demon in the early days (pre Thus) and they were
superb.

Question: are Demon contractually permitted to terminate your service
without giving you notice or a chance to correct any outstanding
payments? Might be worth a few minutes digging?


--
Woody

harrogate three at ntlworld dot com

On 2008-11-14, CJB <(E-Mail Removed)> wrote:
> I subscribe to Demon Home 8000 broadband via BT landline. The service
> is OK except I never got their email service to work, nor access to
> newsgroups,

Newsgroup access isn't available on Home 8000, only on HomeOffice 8000
and the Business packages.

> nor the 8mb promised.

How far away from the exchange are you? if you're more than a few
hundred yards as the cable goes you won't get the full 8Mb. That's the
nature of ADSL, not Demon's service.

--
-- Michael "Soruk" McConnell Eridani Star System
MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
Second Number - http://secondnumber.matrixnetwork.co.uk/

Soruk wrote:

> How far away from the exchange are you? if you're more than a few
> hundred yards as the cable goes you won't get the full 8Mb. That's the
> nature of ADSL, not Demon's service.
>
Well I'm over 1km from my exchange as the cable runs which is way more
than a few hundred yards and I download at over 800KB so I'm definitely
getting 8Mb

--
Conor

"Some of you may be anxious about finding a new job, or a new place to
live. I know how you feel." President Bush, 2008

Conor wrote:

> Soruk wrote:
>
> > How far away from the exchange are you? if you're more than a few
> > hundred yards as the cable goes you won't get the full 8Mb. That's the
> > nature of ADSL, not Demon's service.
> >
> Well I'm over 1km from my exchange as the cable runs which is way more
> than a few hundred yards and I download at over 800KB so I'm definitely
> getting 8Mb

Not possible with ADSL due to overheads.

Max actual download speed is 7150kbps. Check your profile here.
http://speedtester.bt.com/
I know because I can get it.

Graham

Eeyore wrote:

> Conor wrote:
> > Soruk wrote:
> >
> > > How far away from the exchange are you? if you're more than a few
> > > hundred yards as the cable goes you won't get the full 8Mb. That's the
> > > nature of ADSL, not Demon's service.
> > >
> > Well I'm over 1km from my exchange as the cable runs which is way more
> > than a few hundred yards and I download at over 800KB so I'm definitely
> > getting 8Mb
>
> Not possible with ADSL due to overheads.
>
> Max actual download speed is 7150kbps. Check your profile here.
> http://speedtester.bt.com/

Give it some time btw. It's notoriously slow to respond even off-peak.


> I know because I can get it.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8064 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6801 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or
websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance
tester.


Graham

Eeyore wrote:
>
> Conor wrote:
>
>> Soruk wrote:
>>
>>> How far away from the exchange are you? if you're more than a few
>>> hundred yards as the cable goes you won't get the full 8Mb. That's the
>>> nature of ADSL, not Demon's service.
>>>
>> Well I'm over 1km from my exchange as the cable runs which is way more
>> than a few hundred yards and I download at over 800KB so I'm definitely
>> getting 8Mb
>
> Not possible with ADSL due to overheads.
>
> Max actual download speed is 7150kbps. Check your profile here.
> http://speedtester.bt.com/
> I know because I can get it.
>
Couldn't give a shit what is stated. I know what I download at.

--
Conor

"Some of you may be anxious about finding a new job, or a new place to
live. I know how you feel." President Bush, 2008

On Sun, 16 Nov 2008 11:25:30 UTC, Conor <(E-Mail Removed)>
wrote:

> Eeyore wrote:
> >
> > Conor wrote:
> >
> >> Soruk wrote:
> >>
> >>> How far away from the exchange are you? if you're more than a few
> >>> hundred yards as the cable goes you won't get the full 8Mb. That's the
> >>> nature of ADSL, not Demon's service.
> >>>
> >> Well I'm over 1km from my exchange as the cable runs which is way more
> >> than a few hundred yards and I download at over 800KB so I'm definitely
> >> getting 8Mb
> >
> > Not possible with ADSL due to overheads.
> >
> > Max actual download speed is 7150kbps. Check your profile here.
> > http://speedtester.bt.com/
> > I know because I can get it.
> >
> Couldn't give a shit what is stated. I know what I download at.

How are you measuring it?

--
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org