Cancelling BTBroadband Home 500 service, other user's experiences?!

I have sent an e-mail to (E-Mail Removed) which gave an automated
generic reply about prices and offering a 25% discount. This in no way
addressed my question about when I could cancel...

I was last billed on the 14th July and wanted to know if I cancelled when my
ADSL service could be terminated to move to another. I was wondering if
13th/14th July would be possible....

I have used the service for more than 12 months.

Maybe human's can be at the end of an e-mail question sometime.

Thanks in advance for any help..

Regards,

tHatDudeUK

you should always do this sort of thing with snail mail, (and best,recorded
delivery)
as email has a habit of sitting in mailboxes - yours is prolly one of
hundreds.

"tHatDudeUK" <(E-Mail Removed)> wrote in message
news:bfh9c7$esd2f$(E-Mail Removed)...
> I have sent an e-mail to (E-Mail Removed) which gave an
automated
> generic reply about prices and offering a 25% discount. This in no way
> addressed my question about when I could cancel...
>
> I was last billed on the 14th July and wanted to know if I cancelled when
my
> ADSL service could be terminated to move to another. I was wondering if
> 13th/14th July would be possible....
>
> I have used the service for more than 12 months.
>
> Maybe human's can be at the end of an e-mail question sometime.
>
> Thanks in advance for any help..
>
> Regards,
>
> tHatDudeUK
>
>

<aep@nospam> wrote in message
news:(E-Mail Removed)...
> Use a migration service from another ISP rather than a cease and
> reprovide, its a lot simpler.

It isn't possible to do it because I'm moving from a BT IPstream service to
a BT Datastream service and migration isn't possible between the two....