what can you do? - adsl isp cancel

I had 512 adsl broadband from an isp which I cancelled at the
beginning of February [they said migration was not available/contary
to what was advertised on their website].

It's now nearly half past march and they still haven't free'd my line,
so I can't sign up with another adsl broadband isp.

I'm currently taking it via ispa to cisas, but that process will take
6 weeks when I get my cisas reference, which has to come from the isp
[so faced with their lack of abilities to date] I don't know when I
will get?

Has anyone else here on adsl broadband had trouble getting their line
returned? having to wait in excess of say 1 calendar month, and if so,
what did you do to get your line back?

On Sun, 06 Mar 2005 11:25:09 GMT, (E-Mail Removed) wrote:

>Has anyone else here on adsl broadband had trouble getting their line
>returned? having to wait in excess of say 1 calendar month, and if so,
>what did you do to get your line back?

It took 10 weeks between me asking for an immediate disconnection from
Easynet and my line become free. Most of this was down to Easynet's
inept admin system, I didn't discover until about week 7 that Easynet
hadn't actually requested the disconnection from BT.

In my case weeks of nagging the Easynet's support and billing people
got me no where. In the end the thing only got sorted out because one
of Easynet's sales people spotted my whingeing about the situation in
the ADSLGuide forums and took it upon himself to get it disconnected.
Even once he got involved it still took weeks for it to actually
happen.

I was fully expecting it to take a long time, I had come across other
people that had the same problem before. Because of this I had a
second phone line installed with ADSL working on it before I cancelled
my Easynet service.

Have you tried writing directly to the Managing Director of the ISP,
making sure that you identify him/her by name ? I didn't do this, but
on reflection it might have been a good move.
--
Andy Norman (E-Mail Removed)
http://www.norman.cx/
Replace the fish with my first name to reply

On Sun, 06 Mar 2005 17:17:10 +0000, Andrew Norman <(E-Mail Removed)>
wrote:


>Have you tried writing directly to the Managing Director of the ISP,
>making sure that you identify him/her by name ? I didn't do this, but
>on reflection it might have been a good move.

Looks like I'm in for a long wait then. I haven't written to the MD
yet, but all other forms of contact with them [email/phone/letter]
have been either ignored, or answered with false promise, usually with
a blame towards BT implied.

It seems crazy that this situation should exist, it must amount to a
fair bit of lost income on the part of BT or other ISP whilst waiting
for your line to be freed!

On Mon, 07 Mar 2005 18:26:10 GMT, (E-Mail Removed) wrote:

>It seems crazy that this situation should exist, it must amount to a
>fair bit of lost income on the part of BT or other ISP whilst waiting
>for your line to be freed!

Indeed, I got several weeks of free service out of Easynet because
they weren't billing me but hadn't disconnected me.
--
Andy Norman (E-Mail Removed)
http://www.norman.cx/
Replace the fish with my first name to reply

On Mon, 07 Mar 2005 18:26:10 GMT, (E-Mail Removed) wrote:

>It seems crazy that this situation should exist, it must amount to a
>fair bit of lost income on the part of BT or other ISP whilst waiting
>for your line to be freed!

You could try writing to the telecoms ombudsman to lodge a complaint.

You also could try writing to BT phones and BT wholesale, copy to your
ISP, telling BT phones to cease and reprovide your phone line because
you cannot get ADSL cancelled due to incompetence at either BT or your
ISP, you know and care not which. Make clear that you want it
resolved at no cost to yourself and you are prepared to take
appropriate legal action if that will help them act.

You might also want to ention that you're considering switching to a
different phone provider as you're fed up with this nonsense though
this would work better if you have cable in your area.

FWIW as far as I can see the ISP is contractually obligated to cease
service provision when you tell them to, and that includes ensuring
your line freed by BT. A small-claims court summons for damages and
the cost of getting a new BT line run in would probably cause them to
move.