Can you cancel aol?

Haven't got the contract to hand but does anyone know what the penalties are
to cancel an aol broadband contract? I am about 6 or 7 months into it and
it is a twelve month contract. If I just send them the modem back and block
payments are they likely to bother taking action?

On Fri, 19 Sep 2003 12:43:30 GMT, "Alister Fields" <(E-Mail Removed)>
wrote:

>Haven't got the contract to hand but does anyone know what the penalties are
>to cancel an aol broadband contract? I am about 6 or 7 months into it and
>it is a twelve month contract. If I just send them the modem back and block
>payments are they likely to bother taking action?

There is always a way to buy yourself out of a contract. You may be
asked to pay the outstanding rental which forms the remainder of the
minimum term.

Why you would even consider just sending the modem back without
further payment escapes me - you entered into a contract with them -
so honour it.

--
Hiram Hackenbacker

"Alister Fields" <(E-Mail Removed)> wrote in message
news:afd395424d8cdf69d4654deddb3e98c7@news.1usenet .com...
> Haven't got the contract to hand but does anyone know what the penalties
are
> to cancel an aol broadband contract? I am about 6 or 7 months into it and
> it is a twelve month contract. If I just send them the modem back and
block
> payments are they likely to bother taking action?
>
>


A 'friend' at AOL tells me that they will make leaving as difficult as
possible. Their staff are well versed/trained in the art of 'persuading you
to stay with them.

What they will agree to is you paying a lump sum equal to the remaining
subscriptions on your contracted term... or at a push, they'll allow you to
end the broadband contract if you agree to take a years subscription to
their regular AOL dial-up service. Either way, it'll cost you dearly!

Shame AOL's cute 'n' cuddly image doesn't extend to their Cancellations
Dept, but then being nice wouldn't have allowed them to become the huge
global concern they are today.


Good luck
John

ID: 29 wrote:
> "Alister Fields" <(E-Mail Removed)> wrote in message
> news:afd395424d8cdf69d4654deddb3e98c7@news.1usenet .com...
>
>>Haven't got the contract to hand but does anyone know what the penalties
>
> are
>
>>to cancel an aol broadband contract? I am about 6 or 7 months into it and
>>it is a twelve month contract. If I just send them the modem back and
>
> block
>
>>payments are they likely to bother taking action?
>>
>>
>
>
>
> A 'friend' at AOL tells me that they will make leaving as difficult as
> possible. Their staff are well versed/trained in the art of 'persuading you
> to stay with them.
>
> What they will agree to is you paying a lump sum equal to the remaining
> subscriptions on your contracted term... or at a push, they'll allow you to
> end the broadband contract if you agree to take a years subscription to
> their regular AOL dial-up service. Either way, it'll cost you dearly!
>
> Shame AOL's cute 'n' cuddly image doesn't extend to their Cancellations
> Dept, but then being nice wouldn't have allowed them to become the huge
> global concern they are today.
>
>
> Good luck
> John
>
>

I cancelled just outside contract and had no problems leaving once we
established they did not support migration.

Their customer service was helpful and did not try to persuade me to
stay. They merely asked why I was leaving and I old them why.

Ironic that the best service I received from them was when I was leaving!!!


--
Robert Maskill G4PYR
Peterborough Cambridgeshire
www.coastalradio.greater-peterborough.com

"Robert Maskill" <(E-Mail Removed)> wrote in message
news:3f6b1e8d$0$247$(E-Mail Removed).. .
> ID: 29 wrote:
> > "Alister Fields" <(E-Mail Removed)> wrote in message
> > news:afd395424d8cdf69d4654deddb3e98c7@news.1usenet .com...
> >
> >>Haven't got the contract to hand but does anyone know what the penalties
> >
> > are
> >
> >>to cancel an aol broadband contract? I am about 6 or 7 months into it
and
> >>it is a twelve month contract. If I just send them the modem back and
> >
> > block
> >
> >>payments are they likely to bother taking action?
> >>
> >>
> >
> >
> >
> > A 'friend' at AOL tells me that they will make leaving as difficult as
> > possible. Their staff are well versed/trained in the art of 'persuading
you
> > to stay with them.
> >
> > What they will agree to is you paying a lump sum equal to the remaining
> > subscriptions on your contracted term... or at a push, they'll allow you
to
> > end the broadband contract if you agree to take a years subscription to
> > their regular AOL dial-up service. Either way, it'll cost you dearly!
> >
> > Shame AOL's cute 'n' cuddly image doesn't extend to their Cancellations
> > Dept, but then being nice wouldn't have allowed them to become the huge
> > global concern they are today.
> >
> >
> > Good luck
> > John
> >
> >
>
> I cancelled just outside contract and had no problems leaving once we
> established they did not support migration.
>
> Their customer service was helpful and did not try to persuade me to
> stay. They merely asked why I was leaving and I old them why.
>
> Ironic that the best service I received from them was when I was
leaving!!!
>
>
> --
> Robert Maskill G4PYR
> Peterborough Cambridgeshire
> www.coastalradio.greater-peterborough.com
>


I wish I could say the same.

I phone to cancel my ADSL in July because I lost my job.

they said it would be cancelled in August.

Guess what come august it was still active and when I phoned they tried to
blame it on me.

So I had to pay another months fee.

Only yesterday was my ADSL line finally released from AOL.


PLUSNET here I come!!!!

On Fri
> A 'friend' at AOL tells me that they will make leaving as difficult as
> possible. Their staff are well versed/trained in the art of 'persuading
> you to stay with them.
>
> What they will agree to is you paying a lump sum equal to the remaining
> subscriptions on your contracted term... or at a push, they'll allow you
> to end the broadband contract if you agree to take a years subscription to
> their regular AOL dial-up service. Either way, it'll cost you dearly!
>
> Shame AOL's cute 'n' cuddly image doesn't extend to their Cancellations
> Dept, but then being nice wouldn't have allowed them to become the huge
> global concern they are today.
>
>
> Good luck
> John

They are not called ' arseholes on line ' for nothing !!

Dave

--
And you were born knowing all about ms windows....??

On Sat, 20 Sep 2003 18:18:14 +0100, dave Stanton
<(E-Mail Removed)> wrote:

>On Fri
>> A 'friend' at AOL tells me that they will make leaving as difficult as
>> possible. Their staff are well versed/trained in the art of 'persuading
>> you to stay with them.
>>
>> What they will agree to is you paying a lump sum equal to the remaining
>> subscriptions on your contracted term... or at a push, they'll allow you
>> to end the broadband contract if you agree to take a years subscription to
>> their regular AOL dial-up service. Either way, it'll cost you dearly!
>>
>> Shame AOL's cute 'n' cuddly image doesn't extend to their Cancellations
>> Dept, but then being nice wouldn't have allowed them to become the huge
>> global concern they are today.
>>
>>
>> Good luck
>> John
>
>They are not called ' arseholes on line ' for nothing !!
>
>Dave


And how exactly does your comment help the trapped to escape? For
many they don't wish to leave, but escapees always comment that they
wished they had jumped ship much sooner! And as for AOL continuing to
help themselves to your pennies after you have actually left, this is
another story, but you don't have to look far to find someone agreived
on this matter.

David Bradley