Can I be ripped off like this by PLUS NET ?

HI There
I am due to move house and felt happy keeping my PLUS NET connection as I
thought it was pretty good
apart from the robotic customer service replies I get

I asked about moving the service and was told a "Cease and Reprovide" fee
would apply
of over £60 !

I would accept its reasonable to be charged the costs of BT doing what they
have to do with the lines, but this seems appalling when you want to keep
the services of a company
who you felt were giving a good service and they charge you for the
"privelege" of loyalty !

I feel like telling them to SHOVE IT and going elsewhere but I haven't been
with them 12 months so don't know where i stand

Thanks

On Mon, 23 Feb 2004 06:55:07 UTC, "Joanna Smith" <(E-Mail Removed)>
wrote:

> I would accept its reasonable to be charged the costs of BT doing what they
> have to do with the lines

AIUI, the fee charged by BT will be 58.75.
--
Bob Eager
begin by not using Outlook Express...

"Bob Eager" <(E-Mail Removed)> wrote in message
news:176uZD2KcidF-pn2-(E-Mail Removed)...
> On Mon, 23 Feb 2004 06:55:07 UTC, "Joanna Smith" <(E-Mail Removed)>
> wrote:
>
> > I would accept its reasonable to be charged the costs of BT doing what
they
> > have to do with the lines
>
> AIUI, the fee charged by BT will be 58.75.

Isn't that the standard activation fee? I'd expect to have to pay that on
moving house as I'd be activating a new line.

> --
> Bob Eager
> begin by not using Outlook Express...

X-No-Archive: Yes

why not just stop when move out, then see if they offer any
'new' customer discounts at new address..

Hi there,

Unfortunately to move your adsl, incurrs a BT charge of £50+ VAT, we add an
admin charge of £5+VAT (there is a lot of backend work we have to do), so
the total is £64.63 inc VAT. This applies to everyone who moves house and
wants to move their ADSL as well. This is applied regardless of your ISP.

regards

Luke

--
| Luke Horwath Unmetered & ADSL solutions
| Technical Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+
"Bob Eager" <(E-Mail Removed)> wrote in message
news:176uZD2KcidF-pn2-(E-Mail Removed)...
> On Mon, 23 Feb 2004 06:55:07 UTC, "Joanna Smith" <(E-Mail Removed)>
> wrote:
>
> > I would accept its reasonable to be charged the costs of BT doing what
they
> > have to do with the lines
>
> AIUI, the fee charged by BT will be 58.75.
> --
> Bob Eager
> begin by not using Outlook Express...

On 23/2/04 6:55 am, in article 3wh_b.10564$Y%(E-Mail Removed),
"Joanna Smith" <(E-Mail Removed)> wrote:

> HI There
> I am due to move house and felt happy keeping my PLUS NET connection as I
> thought it was pretty good
> apart from the robotic customer service replies I get
>
> I asked about moving the service and was told a "Cease and Reprovide" fee
> would apply
> of over £60 !
>
> I would accept its reasonable to be charged the costs of BT doing what they
> have to do with the lines, but this seems appalling when you want to keep
> the services of a company
> who you felt were giving a good service and they charge you for the
> "privelege" of loyalty !
>
> I feel like telling them to SHOVE IT and going elsewhere but I haven't been
> with them 12 months so don't know where i stand
>
Seems reasonable to me - you're moving location and Plusnet/BT have to
disconnect you at your current home and set up a connection at the new one.

Take a deep breath and calm down - given your house move will cost about
£1000 in legal fees for them doing very little, £50 for work you understand
isn't that bad really.

"Graham in Melton" <(E-Mail Removed)> wrote in message
news:BC5F92CB.20599%(E-Mail Removed)...
> On 23/2/04 6:55 am, in article 3wh_b.10564$Y%(E-Mail Removed),
> "Joanna Smith" <(E-Mail Removed)> wrote:
>
> > HI There
> > I am due to move house and felt happy keeping my PLUS NET connection as
I
> > thought it was pretty good
> > apart from the robotic customer service replies I get
> >
> > I asked about moving the service and was told a "Cease and Reprovide"
fee
> > would apply
> > of over £60 !
> >
> > I would accept its reasonable to be charged the costs of BT doing what
they
> > have to do with the lines, but this seems appalling when you want to
keep
> > the services of a company
> > who you felt were giving a good service and they charge you for the
> > "privelege" of loyalty !
> >
> > I feel like telling them to SHOVE IT and going elsewhere but I haven't
been
> > with them 12 months so don't know where i stand
> >
> Seems reasonable to me - you're moving location and Plusnet/BT have to
> disconnect you at your current home and set up a connection at the new
one.
>
> Take a deep breath and calm down - given your house move will cost about
> £1000 in legal fees for them doing very little, £50 for work you
understand
> isn't that bad really.
>

I left my ISP after giving notice of cancellation. Then re-applied for the
new address with just a week and a half loss of service. I was, however,
over 12 months into the contract so there was no penalty/additional charge.

If I had to cancel with charges applied then I would look for a new free
modem & connection deal or similar. At least you could sell the modem (after
the qualifying period) to offset some of the losses. Failing that you could
try a cheaper provider.

> I would accept its reasonable to be charged the costs of BT doing what
they
> have to do with the lines, but this seems appalling when you want to keep
> the services of a company
> who you felt were giving a good service and they charge you for the
> "privelege" of loyalty !
>
> I feel like telling them to SHOVE IT and going elsewhere but I haven't
been
> with them 12 months so don't know where i stand

PLUS add a modest fiver to the charges they incur from BT. This seems
entirely reasonable to me,

Yeah, Thanks for your comments

I may look into other services then.

Don't get me wrong, I understand they should pass on the BT Charge but to
also PROFIT in addition to this
doesn't seem customer friendly to me after I tell them I intend on staying
with them as I like their service.
You think that they would just pass on the BT charge, rather than use it as
another excuse to charge again

Thanks Again



"JD" <(E-Mail Removed)> wrote in message
news:4039ec5f$0$10335$(E-Mail Removed)...
>
> "Graham in Melton" <(E-Mail Removed)> wrote in message
> news:BC5F92CB.20599%(E-Mail Removed)...
> > On 23/2/04 6:55 am, in article 3wh_b.10564$Y%(E-Mail Removed),
> > "Joanna Smith" <(E-Mail Removed)> wrote:
> >
> > > HI There
> > > I am due to move house and felt happy keeping my PLUS NET connection
as
> I
> > > thought it was pretty good
> > > apart from the robotic customer service replies I get
> > >
> > > I asked about moving the service and was told a "Cease and Reprovide"
> fee
> > > would apply
> > > of over £60 !
> > >
> > > I would accept its reasonable to be charged the costs of BT doing what
> they
> > > have to do with the lines, but this seems appalling when you want to
> keep
> > > the services of a company
> > > who you felt were giving a good service and they charge you for the
> > > "privelege" of loyalty !
> > >
> > > I feel like telling them to SHOVE IT and going elsewhere but I haven't
> been
> > > with them 12 months so don't know where i stand
> > >
> > Seems reasonable to me - you're moving location and Plusnet/BT have to
> > disconnect you at your current home and set up a connection at the new
> one.
> >
> > Take a deep breath and calm down - given your house move will cost about
> > £1000 in legal fees for them doing very little, £50 for work you
> understand
> > isn't that bad really.
> >
>
> I left my ISP after giving notice of cancellation. Then re-applied for the
> new address with just a week and a half loss of service. I was, however,
> over 12 months into the contract so there was no penalty/additional
charge.
>
> If I had to cancel with charges applied then I would look for a new free
> modem & connection deal or similar. At least you could sell the modem
(after
> the qualifying period) to offset some of the losses. Failing that you
could
> try a cheaper provider.
>
>

How do you expect them to cover THEIR costs - which are not zero.
Chris

"Joanna Smith" <(E-Mail Removed)> wrote in message
news:Lwm_b.10618$Y%(E-Mail Removed)...
> Yeah, Thanks for your comments
>
> I may look into other services then.
>
> Don't get me wrong, I understand they should pass on the BT Charge but to
> also PROFIT in addition to this
> doesn't seem customer friendly to me after I tell them I intend on staying
> with them as I like their service.
> You think that they would just pass on the BT charge, rather than use it
as
> another excuse to charge again
>
> Thanks Again
>
>
>
> "JD" <(E-Mail Removed)> wrote in message
> news:4039ec5f$0$10335$(E-Mail Removed)...
> >
> > "Graham in Melton" <(E-Mail Removed)> wrote in message
> > news:BC5F92CB.20599%(E-Mail Removed)...
> > > On 23/2/04 6:55 am, in article
3wh_b.10564$Y%(E-Mail Removed),
> > > "Joanna Smith" <(E-Mail Removed)> wrote:
> > >
> > > > HI There
> > > > I am due to move house and felt happy keeping my PLUS NET connection
> as
> > I
> > > > thought it was pretty good
> > > > apart from the robotic customer service replies I get
> > > >
> > > > I asked about moving the service and was told a "Cease and
Reprovide"
> > fee
> > > > would apply
> > > > of over £60 !
> > > >
> > > > I would accept its reasonable to be charged the costs of BT doing
what
> > they
> > > > have to do with the lines, but this seems appalling when you want to
> > keep
> > > > the services of a company
> > > > who you felt were giving a good service and they charge you for the
> > > > "privelege" of loyalty !
> > > >
> > > > I feel like telling them to SHOVE IT and going elsewhere but I
haven't
> > been
> > > > with them 12 months so don't know where i stand
> > > >
> > > Seems reasonable to me - you're moving location and Plusnet/BT have to
> > > disconnect you at your current home and set up a connection at the new
> > one.
> > >
> > > Take a deep breath and calm down - given your house move will cost
about
> > > £1000 in legal fees for them doing very little, £50 for work you
> > understand
> > > isn't that bad really.
> > >
> >
> > I left my ISP after giving notice of cancellation. Then re-applied for
the
> > new address with just a week and a half loss of service. I was, however,
> > over 12 months into the contract so there was no penalty/additional
> charge.
> >
> > If I had to cancel with charges applied then I would look for a new free
> > modem & connection deal or similar. At least you could sell the modem
> (after
> > the qualifying period) to offset some of the losses. Failing that you
> could
> > try a cheaper provider.
> >
> >
>
>