Calling Alex Brown

Please provide phone contact details for reporting a broadband FAULT which
is not premium rate. I don't want PC support, I simply want to report a
fault with my connection!

Peter

Peter Andrews wrote:
> Please provide phone contact details for reporting a broadband FAULT which
> is not premium rate. I don't want PC support, I simply want to report a
> fault with my connection!

I doubt you'll be lucky. I suggest complaining to ofcom and icstis. The
more complaints they get, the likelier action is (maybe).

It looks as though VM is desperate to raise cash - what with charging
for having their own faults reported, and now deciding to round up the
phone call charge unit to even minutes, I can't see any other reason.

--
Mike Scott (unet <at> scottsonline.org.uk)
Harlow Essex England

Mike Scott wrote:
> Peter Andrews wrote:
>> Please provide phone contact details for reporting a broadband FAULT
>> which is not premium rate. I don't want PC support, I simply want
>> to report a fault with my connection!
>
> I doubt you'll be lucky. I suggest complaining to ofcom and icstis.
> The more complaints they get, the likelier action is (maybe).
>
> It looks as though VM is desperate to raise cash - what with charging
> for having their own faults reported, and now deciding to round up the
> phone call charge unit to even minutes, I can't see any other reason.

Umm does this help!
www.saynoto0870.com/search.php

--
Hog
'03 ST4S '96 Bastard12 '89 R100RS '81 XS650 '78 RD400

"Mike Scott" <(E-Mail Removed)> wrote in
message news:6oNFi.42254$(E-Mail Removed)...
> Peter Andrews wrote:
>> Please provide phone contact details for reporting a broadband FAULT
>> which is not premium rate. I don't want PC support, I simply want to
>> report a fault with my connection!
>
> I doubt you'll be lucky. I suggest complaining to ofcom and icstis.
> The more complaints they get, the likelier action is (maybe).
>
> It looks as though VM is desperate to raise cash - what with charging
> for having their own faults reported, and now deciding to round up the
> phone call charge unit to even minutes, I can't see any other reason.

Virgin are all about ripping people off.
The charging for support was supposed to cut the waiting times down.
But now they are cutting the support staff numbers down means that the
waiting times will increase, and so will the revenue collected from the
25p a minute.
They can then pay the slave labour rates to the workers in India and
make a nice profit.
All this with no thought to the customers, but just to themselves.

I doubt they'll be puttin more staff on the disconnections line.

Peter Andrews wrote:
> Please provide phone contact details for reporting a broadband FAULT which
> is not premium rate. I don't want PC support, I simply want to report a
> fault with my connection!
>
> Peter
>
>

Good luck!

Other thought is that you post to one of their support newsgroups and
raise a call that way.

Whilst I do not use my VM connection I can still post and read their
newsgroups using my user details so this should be possible from your
current connection.

Regards

A

On Wed, 12 Sep 2007 06:48:07 GMT, "Peter Andrews"
<(E-Mail Removed)> wrote:

>Please provide phone contact details for reporting a broadband FAULT which
>is not premium rate. I don't want PC support, I simply want to report a
>fault with my connection!

Hi Peter

Reporting broadband faults to Virgin Media is on a premium rate
number.

You might want to try our newsgroup support manned by the excellent
e-contact team in Liverpool. More details here:

<http://www.virginmedia.com/customers/newsgroups/virginmedianewsgroups.php>

Cheers



Alex


--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

"Gonz" <T o p @ S e c r e t . c o m> wrote in message
news:LuPFi.23141$(E-Mail Removed). ..
>
> Virgin are all about ripping people off.
> The charging for support was supposed to cut the waiting times down.
> But now they are cutting the support staff numbers down means that the
> waiting times will increase, and so will the revenue collected from the
> 25p a minute.
> They can then pay the slave labour rates to the workers in India and make
> a nice profit.
> All this with no thought to the customers, but just to themselves.
>
> I doubt they'll be puttin more staff on the disconnections line.

What about the case of a well-known PC manufacturer with four letters in its
name (and it's not Dell) which supplied my Dad with a Vista PC which crashes
every time it comes out of sleep mode, giving an error message about a
graphics driver that needs to be updated. The file mentioned doesn't bear
any resemblence to the info on the graphics card drivers list. Also
Microsoft Update doesn't offer this driver update. If AVG internet security
is installed, the crash has the effect of corrupting the firewall
configuration, requiring AVG to be removed and reinstalled, although the
problem does occur without AVG.

Brand new PC, about two weeks old - covered by warranty.

But when my dad send an email to their support address describing the
symptoms, they replied that they could only respond to support queries, even
under warranty, on their 0906 phone number at £1/minute. Legal? Sounds like
a Nice Little Earner from the Arthur Daley school of rip-offs.

Mortimer wrote:

> "Gonz" <T o p @ S e c r e t . c o m> wrote in message
> news:LuPFi.23141$(E-Mail Removed). ..
> >
> > Virgin are all about ripping people off.
> > The charging for support was supposed to cut the waiting times down.
> > But now they are cutting the support staff numbers down means that the
> > waiting times will increase, and so will the revenue collected from the
> > 25p a minute.
> > They can then pay the slave labour rates to the workers in India and make
> > a nice profit.
> > All this with no thought to the customers, but just to themselves.
> >
> > I doubt they'll be puttin more staff on the disconnections line.
>
> What about the case of a well-known PC manufacturer with four letters in its
> name (and it's not Dell)

Go on. Why be shy ? Which company ?


> which supplied my Dad with a Vista PC which crashes
> every time it comes out of sleep mode, giving an error message about a
> graphics driver that needs to be updated. The file mentioned doesn't bear
> any resemblence to the info on the graphics card drivers list. Also
> Microsoft Update doesn't offer this driver update. If AVG internet security
> is installed, the crash has the effect of corrupting the firewall
> configuration, requiring AVG to be removed and reinstalled, although the
> problem does occur without AVG.
>
> Brand new PC, about two weeks old - covered by warranty.
>
> But when my dad send an email to their support address describing the
> symptoms, they replied that they could only respond to support queries, even
> under warranty, on their 0906 phone number at £1/minute. Legal? Sounds like
> a Nice Little Earner from the Arthur Daley school of rip-offs.

Who did you buy it from ? If it's a shop tale it back to them since that's who
you have a contract with.

It's clearly not fit for use under the sale of Goods Act and you should have it
replaced or you should be refunded.

Sod the support, do you really want to deal with a company that behaves like
that. Phone 'head office' and get it returned / refunded.

Graham

"Mortimer" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Gonz" <T o p @ S e c r e t . c o m> wrote in message
> news:LuPFi.23141$(E-Mail Removed). ..
>>
>> Virgin are all about ripping people off.
>> The charging for support was supposed to cut the waiting times down.
>> But now they are cutting the support staff numbers down means that
>> the waiting times will increase, and so will the revenue collected
>> from the 25p a minute.
>> They can then pay the slave labour rates to the workers in India and
>> make a nice profit.
>> All this with no thought to the customers, but just to themselves.
>>
>> I doubt they'll be puttin more staff on the disconnections line.
>
> What about the case of a well-known PC manufacturer with four letters
> in its name (and it's not Dell) which supplied my Dad with a Vista PC
> which crashes every time it comes out of sleep mode, giving an error
> message about a graphics driver that needs to be updated. The file
> mentioned doesn't bear any resemblence to the info on the graphics
> card drivers list. Also Microsoft Update doesn't offer this driver
> update. If AVG internet security is installed, the crash has the
> effect of corrupting the firewall configuration, requiring AVG to be
> removed and reinstalled, although the problem does occur without AVG.
>
> Brand new PC, about two weeks old - covered by warranty.
>
> But when my dad send an email to their support address describing the
> symptoms, they replied that they could only respond to support
> queries, even under warranty, on their 0906 phone number at £1/minute.
> Legal? Sounds like a Nice Little Earner from the Arthur Daley school
> of rip-offs.

Virgin are associated with the word rip-off, far too easily.
There's numerous complaints of late about how they are quoted one price
and charged another.
This is happening far too often, and far from coincidental.
The fact that Virgin will not comment on the cutting of staff on the
premium rate lines, speaks volumes in itself.
I can't see the company recovering.
They have upset too many customers, and the word is spreading too fast
for them )

http://www.dslzoneuk.net/isp_ratings.php

"Alex Brown" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Wed, 12 Sep 2007 06:48:07 GMT, "Peter Andrews"
> <(E-Mail Removed)> wrote:
>
>>Please provide phone contact details for reporting a broadband FAULT
>>which
>>is not premium rate. I don't want PC support, I simply want to report
>>a
>>fault with my connection!
>
> Hi Peter
>
> Reporting broadband faults to Virgin Media is on a premium rate
> number.
>
> You might want to try our newsgroup support manned by the excellent
> e-contact team in Liverpool. More details here:
>
> <http://www.virginmedia.com/customers/newsgroups/virginmedianewsgroups.php>

Alex I've just thought of a great idea.
Why not tell your customers about using the support groups instead of
calling the expensive support line?
Everyone can save loads of money then, and the complaints might come
down a bit.
You can put it on the homepage somewhere.

What do you think?
Good idea or not?