Cable Broadband Supplier (Not Virgin)

My next door neighbour has lost his cable broadband with Virgin, it's
been off for over three weeks and they have done nothing to solve the
problem or answered his emails, he couldn't even get help over the
phone as he only has a mobile, apparently you need a std number before
you can access the help line so he has cancelled the contract and
wants to find another cable supplier as he doesn't have a phone line.
I had a look round for him but I can only find Virgin in my area,
Kent, so does any body know of another supplier that I missed in my
search.
Trevor Smith

"Trevor" <(E-Mail Removed)> wrote in message
news:02062172-7c3c-4cb2-a4f2-(E-Mail Removed)...
> My next door neighbour has lost his cable broadband with Virgin, it's
> been off for over three weeks and they have done nothing to solve the
> problem or answered his emails, he couldn't even get help over the
> phone as he only has a mobile, apparently you need a std number before
> you can access the help line so he has cancelled the contract and
> wants to find another cable supplier as he doesn't have a phone line.
> I had a look round for him but I can only find Virgin in my area,
> Kent, so does any body know of another supplier that I missed in my
> search.
>

Think Virgin have taken most of the different cable companies over, it seems
that way.
To be their customer dosn't he have a 'phone with them?
Well I know where in my town there is a Virgin shop, I would go there and
report it there if me. If not helpful I would talk loud about my problem
with their CS and lack of connection for all the other people wishing to
sign up to hear.

--
Regards,
David

Please reply to News Group

"Trevor" <(E-Mail Removed)> wrote in message
news:02062172-7c3c-4cb2-a4f2-(E-Mail Removed)...
> My next door neighbour has lost his cable broadband with Virgin, it's
> been off for over three weeks and they have done nothing to solve the
> problem or answered his emails, he couldn't even get help over the
> phone as he only has a mobile, apparently you need a std number before
> you can access the help line so he has cancelled the contract and
> wants to find another cable supplier as he doesn't have a phone line.
> I had a look round for him but I can only find Virgin in my area,
> Kent, so does any body know of another supplier that I missed in my
> search.
> Trevor Smith

I fear he will hunt in vain. Historically the cable operators were granted
licences for specific areas so there was no competition between cable
operators in a particular location - however since then 'all' the cable
operators, and there were lots at one time, have been consumed first by NTL
and Telewest, who then merged into Virgin Media.

Probably his only option, other than satellite or mobile, will be ADSL but
that will require Openreach to install a phone line, albeit perhaps sub
contracted by his chosen ISP.

Google ADSL suppliers and take your pick, something like will tell you what
is available www.broadband-finder.co.uk will tell you what is available.


Peter

In article
<02062172-7c3c-4cb2-a4f2-(E-Mail Removed)>,
Trevor <(E-Mail Removed)> wrote:

> My next door neighbour has lost his cable broadband with Virgin, it's
> been off for over three weeks and they have done nothing to solve the
> problem or answered his emails, he couldn't even get help over the
> phone as he only has a mobile, apparently you need a std number before
> you can access the help line so he has cancelled the contract and
> wants to find another cable supplier as he doesn't have a phone line.
> I had a look round for him but I can only find Virgin in my area,
> Kent, so does any body know of another supplier that I missed in my
> search.

There isn't one.

BT normally charge £124.99 for a new phone line to be installed but he
can get one for £29.99 if he's quick - the offer ends tomorrow. It's
subject to various conditions e.g. staying with BT for 18 months. Then
he could choose from one of the many ADSL ISPs. This might be the only
viable alternative.

Details at
<http://www.serviceview.bt.com/list/p...8_boo/SNL21-08.
pdf>

On 29 Jun, 10:28, Chris Leuty <n...@leuty.me.uk> wrote:
> In article
> <02062172-7c3c-4cb2-a4f2-9efd8156c...@d45g2000hsc.googlegroups.com>,
>
> Â*Trevor <tr...@hotmail.com> wrote:
> > My next door neighbour has lost his cable broadband with Virgin, it's
> > been off for over three weeks and they have done nothing to solve the
> > problem or answered his emails, he couldn't even get help over the
> > phone as he only has a mobile, apparently you need a std number before
> > you can access the help line so he has cancelled the contract and
> > wants to find another cable supplier as he doesn't have a phone line.
> > I had a look round for him but I can only find Virgin in my area,
> > Kent, so does any body know of another supplier that I missed in my
> > search.
>
> There isn't one.
>
> BT normally charge �124.99 for a new phone line to be installed but he
> can get one for �29.99 if he's quick - the offer ends tomorrow. It's
> subject to various conditions e.g. staying with BT for 18 months. Â*Then
> he could choose from one of the many ADSL ISPs. This might be the only
> viable alternative.
>
> Details at
> <http://www.serviceview.bt.com/list/p...8_boo/SNL21-08.
> pdf>

Thanks for that Chris, I gather the offer has ended now as your link
is dead and I hunted around on BT's site and found no reference to it.
The previous owners of the house used to have a BT line but my present
neighbour never had it reconnected and when BT replaced the telegraph
pole in the street about four years ago they removed the line to his
house, so possibly they would replace the line at a reduced rate if he
asked?

Trevor wrote:
> My next door neighbour has lost his cable broadband with Virgin, it's
> been off for over three weeks and they have done nothing to solve the
> problem or answered his emails,

VM do not 'do' support via email. The VM newsgroups are pretty active
tho and they do book engineer visits that way.
By the way if its been off that long he should be claiming back the last
two payments he's made to VM as they've not provided the contracted
service.

> he couldn't even get help over the
> phone as he only has a mobile, apparently you need a std number before
> you can access the help line

Thats not quite correct (I know because I phoned them two days ago from
my mobile), but unless you have a VM phone line the helpline is a
chargeable number.

> so he has cancelled the contract and
> wants to find another cable supplier as he doesn't have a phone line.


> I had a look round for him but I can only find Virgin in my area,
> Kent, so does any body know of another supplier that I missed in my
> search.

Unless you live on the Isle of Wight, in Cumbria or Hull your cable
choices are Virginmedia or "start your own cable company"

Trevor wrote:
> My next door neighbour has lost his cable broadband with Virgin, it's
> been off for over three weeks and they have done nothing to solve the
> problem or answered his emails, he couldn't even get help over the
> phone as he only has a mobile, apparently you need a std number before
> you can access the help line so he has cancelled the contract and
> wants to find another cable supplier as he doesn't have a phone line.
> I had a look round for him but I can only find Virgin in my area,
> Kent, so does any body know of another supplier that I missed in my
> search.
> Trevor Smith


You can only get Virgin cable on a Virgin cable connection. He will need
a BT line for anyone else, unless he goes for mobile broadband from
Three, T-mobile, Vodafone etc.

Trevor wrote:
> On 29 Jun, 10:28, Chris Leuty <n...@leuty.me.uk> wrote:
>> In article
>> <02062172-7c3c-4cb2-a4f2-9efd8156c...@d45g2000hsc.googlegroups.com>,
>>
>> Trevor <tr...@hotmail.com> wrote:
>>> My next door neighbour has lost his cable broadband with Virgin, it's
>>> been off for over three weeks and they have done nothing to solve the
>>> problem or answered his emails, he couldn't even get help over the
>>> phone as he only has a mobile, apparently you need a std number before
>>> you can access the help line so he has cancelled the contract and
>>> wants to find another cable supplier as he doesn't have a phone line.
>>> I had a look round for him but I can only find Virgin in my area,
>>> Kent, so does any body know of another supplier that I missed in my
>>> search.
>> There isn't one.
>>
>> BT normally charge �124.99 for a new phone line to be installed but he
>> can get one for �29.99 if he's quick - the offer ends tomorrow. It's
>> subject to various conditions e.g. staying with BT for 18 months. Then
>> he could choose from one of the many ADSL ISPs. This might be the only
>> viable alternative.
>>
>> Details at
>> <http://www.serviceview.bt.com/list/p...8_boo/SNL21-08.
>> pdf>
>
> Thanks for that Chris, I gather the offer has ended now as your link
> is dead and I hunted around on BT's site and found no reference to it.
> The previous owners of the house used to have a BT line but my present
> neighbour never had it reconnected and when BT replaced the telegraph
> pole in the street about four years ago they removed the line to his
> house, so possibly they would replace the line at a reduced rate if he
> asked?

The link works but make sure you have the whole URL in your address bar
it should end with ".pdf", in the message above it has been wrapped.

On 29 Jun, 12:28, ACDeag <y...@dont.com> wrote:
> Trevor wrote:
> > On 29 Jun, 10:28, Chris Leuty <n...@leuty.me.uk> wrote:
> >> In article
> >> <02062172-7c3c-4cb2-a4f2-9efd8156c...@d45g2000hsc.googlegroups.com>,
>
> >> Â*Trevor <tr...@hotmail.com> wrote:
> >>> My next door neighbour has lost his cable broadband with Virgin, it's
> >>> been off for over three weeks and they have done nothing to solve the
> >>> problem or answered his emails, he couldn't even get help over the
> >>> phone as he only has a mobile, apparently you need a std number before
> >>> you can access the help line so he has cancelled the contract and
> >>> wants to find another cable supplier as he doesn't have a phone line.
> >>> I had a look round for him but I can only find Virgin in my area,
> >>> Kent, so does any body know of another supplier that I missed in my
> >>> search.
> >> There isn't one.
>
> >> BT normally charge �124.99 for a new phone line to be installed but he
> >> can get one for �29.99 if he's quick - the offer ends tomorrow.. It's
> >> subject to various conditions e.g. staying with BT for 18 months. Â*Then
> >> he could choose from one of the many ADSL ISPs. This might be the only
> >> viable alternative.
>
> >> Details at
> >> <http://www.serviceview.bt.com/list/p...8_boo/SNL21-08.
> >> pdf>
>
> > Thanks for that Chris, I gather the offer has ended now as your link
> > is dead and I hunted around on BT's site and found no reference to it.
> > The previous owners of the house used to have a BT line but my present
> > neighbour never had it reconnected and when BT replaced the telegraph
> > pole in the street about four years ago they removed the line to his
> > house, so possibly they would replace the line at a reduced rate if he
> > asked?
>
> The link works but make sure you have the whole URL in your address bar
> it should end with ".pdf", in the message above it has been wrapped.- Hide quoted text -
>
> - Show quoted text -

Thanks, you were right I forgot to include the "pdf"

"Trevor" <(E-Mail Removed)> wrote in message
news:44414849-2b75-4632-bd79-(E-Mail Removed)...
On 29 Jun, 10:28, Chris Leuty <n...@leuty.me.uk> wrote:
> In article
> <02062172-7c3c-4cb2-a4f2-9efd8156c...@d45g2000hsc.googlegroups.com>,
>
> Trevor <tr...@hotmail.com> wrote:
> > My next door neighbour has lost his cable broadband with Virgin, it's
> > been off for over three weeks and they have done nothing to solve the
> > problem or answered his emails, he couldn't even get help over the
> > phone as he only has a mobile, apparently you need a std number before
> > you can access the help line so he has cancelled the contract and
> > wants to find another cable supplier as he doesn't have a phone line.
> > I had a look round for him but I can only find Virgin in my area,
> > Kent, so does any body know of another supplier that I missed in my
> > search.
>
> There isn't one.
>
> BT normally charge ?124.99 for a new phone line to be installed but he
> can get one for ?29.99 if he's quick - the offer ends tomorrow. It's
> subject to various conditions e.g. staying with BT for 18 months. Then
> he could choose from one of the many ADSL ISPs. This might be the only
> viable alternative.
>
> Details at
> <http://www.serviceview.bt.com/list/p...8_boo/SNL21-08.
> pdf>

Thanks for that Chris, I gather the offer has ended now as your link
is dead and I hunted around on BT's site and found no reference to it.
The previous owners of the house used to have a BT line but my present
neighbour never had it reconnected and when BT replaced the telegraph
pole in the street about four years ago they removed the line to his
house, so possibly they would replace the line at a reduced rate if he
asked?

I think he may well have to pay the full price.
It's been a while since I worked for BT but the charging structure then was
that if *any* external wiring (e.g. the drop-wire to his house) had to be
provided or re-provided, the full charge applied.
You'd only get a discount if the external wires existed all the way to the
NTE.

George