Cable broadband question

A colleague has cable broadband from Virgin. The reliability is awful; and
the speed is not very good.

Can he migrate to another cable supplier? Or is he stuck with NTL (which
appears to provide the service for Virgin)?

I've looked at various websites for comparing cable suppliers, but I don't
understand them, because they do not appear to distinguish between cable and
ADSL suppliers.

TIA

--
Graham J

Graham wrote:
> A colleague has cable broadband from Virgin. The reliability is awful; and
> the speed is not very good.
>
> Can he migrate to another cable supplier? Or is he stuck with NTL (which
> appears to provide the service for Virgin)?
>
> I've looked at various websites for comparing cable suppliers, but I don't
> understand them, because they do not appear to distinguish between cable and
> ADSL suppliers.
>
> TIA
>
> --
> Graham J
>
>

As far as I am aware Virgin is the combined "expertise" of what was NTL
and Telewest. I was not aware there are any other cable providers out there

A

Graham wrote:

> A colleague has cable broadband from Virgin. The reliability is awful;
> and the speed is not very good.
>
> Can he migrate to another cable supplier? Or is he stuck with NTL (which
> appears to provide the service for Virgin)?
>
> I've looked at various websites for comparing cable suppliers, but I don't
> understand them, because they do not appear to distinguish between cable
> and ADSL suppliers.

No, you cannot migrate suppliers on cable.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
15:52:51 up 47 days, 21:38, 3 users, load average: 2.06, 1.37, 1.11
09 f9 11 02 9d 74 e3 5b d8 41 56 c5 63 56 88 c0

Graham wrote:

> A colleague has cable broadband from Virgin. The reliability is awful; and
> the speed is not very good.
>
> Can he migrate to another cable supplier?

There is none.

Graham

"Graham" <(E-Mail Removed)> wrote in message
news:46dc1efe$0$21090$(E-Mail Removed)...
>A colleague has cable broadband from Virgin. The reliability is awful; and
>the speed is not very good.
>
> Can he migrate to another cable supplier? Or is he stuck with NTL (which
> appears to provide the service for Virgin)?
>
> I've looked at various websites for comparing cable suppliers, but I don't
> understand them, because they do not appear to distinguish between cable
> and ADSL suppliers.
>
> TIA
>
> --
> Graham J
>
>

There's no other cable supplier

Then your colleage undoubtably has a problem, be it PC, Modem or Cable or
combination of all three.
First port of call would be customer services at Virgin/NTL for them to test
the lines/connections.
And if it isnt cured, to continue reporting it.

In the last three years on NTL I have only had an initial problem, cured
with a 'filter' on the line, and one further problem when the box down the
street had a fault.

"Graham" <(E-Mail Removed)> wrote in message
news:46dc1efe$0$21090$(E-Mail Removed)...
>A colleague has cable broadband from Virgin. The reliability is awful; and
>the speed is not very good.
>
> Can he migrate to another cable supplier? Or is he stuck with NTL (which
> appears to provide the service for Virgin)?
>
> I've looked at various websites for comparing cable suppliers, but I don't
> understand them, because they do not appear to distinguish between cable
> and ADSL suppliers.
>
> TIA
>
> --
> Graham J
>
>

"old man" <(E-Mail Removed)> wrote in message
newsuYCi.29711$(E-Mail Removed)...
> Then your colleage undoubtably has a problem, be it PC, Modem or Cable or
> combination of all three.
> First port of call would be customer services at Virgin/NTL for them to
> test the lines/connections.
> And if it isnt cured, to continue reporting it.
>
> In the last three years on NTL I have only had an initial problem, cured
> with a 'filter' on the line, and one further problem when the box down the
> street had a fault.
>
> "Graham" <(E-Mail Removed)> wrote in message
> news:46dc1efe$0$21090$(E-Mail Removed)...
>>A colleague has cable broadband from Virgin. The reliability is awful;
>>and the speed is not very good.
>>
>> Can he migrate to another cable supplier? Or is he stuck with NTL (which
>> appears to provide the service for Virgin)?
>>
>> I've looked at various websites for comparing cable suppliers, but I
>> don't understand them, because they do not appear to distinguish between
>> cable and ADSL suppliers.


The impression I get here is that Virgin customer support is very poor - or
is that only true of ADSL services?

All my experience with ADSL suggests the first step in improving things is
to choose a reliable supplier. Clearly such choice is not available when
using cable ....!!

--
Graham

Graham wrote:
> A colleague has cable broadband from Virgin. The reliability is
> awful; and the speed is not very good.
>
> Can he migrate to another cable supplier? Or is he stuck with NTL
> (which appears to provide the service for Virgin)?
>
> I've looked at various websites for comparing cable suppliers, but
> I don't understand them, because they do not appear to distinguish
> between cable and ADSL suppliers.
>
> TIA

What other cable supplier???

There is only one, all encompassing bloated obsenity called Virgin...

"Kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:(E-Mail Removed)...
> Graham wrote:
>> A colleague has cable broadband from Virgin. The reliability is
>> awful; and the speed is not very good.
>>
>> Can he migrate to another cable supplier? Or is he stuck with NTL
>> (which appears to provide the service for Virgin)?
>>
>> I've looked at various websites for comparing cable suppliers, but
>> I don't understand them, because they do not appear to distinguish
>> between cable and ADSL suppliers.
>>
>> TIA
>
> What other cable supplier???
>
> There is only one, all encompassing bloated obsenity called Virgin...

Which, according to the broadsheet newspapers, is overburdened with debt and
is seeking a buyer, even before the ink is dry on the re-branded Virgin
(ex-NTL/Telewest) adverts.

George

On Mon, 3 Sep 2007 15:49:53 +0100, in uk.telecom.broadband , "Graham"
<(E-Mail Removed)> wrote:

>Can he migrate to another cable supplier?

There's only one cable provider in the UK, and you can't migrate
anyway since each area was provided for by only one franchise holder.

>Or is he stuck with NTL (which
>appears to provide the service for Virgin)?

NTL bought the Virgin name along with merging with Telewest 6-12
months back.

--
Mark McIntyre