Bulldog TV advertising

Looks like Bulldog are taking the bull (sorry about the pun) by the horns
and are splashing out on TV advertising.

Did anyone watch the advert breaks during Property Ladder on Channel 4 on
Tuesday.

Wonder what a bit of advertising will do to the service.

A.

londoncityslicker wrote:
> Looks like Bulldog are taking the bull (sorry about the pun) by the horns
> and are splashing out on TV advertising.
>
> Did anyone watch the advert breaks during Property Ladder on Channel 4 on
> Tuesday.
>
> Wonder what a bit of advertising will do to the service.
>
> A.
>
>

Last time they had an Advertising push it crippled their Customer
Service staff for over a month as they simply didn't haven enough people
to cope. Hopefully they have learnt their lesson and are better prepared
for a large influx of sign ups.

"Jaime" <(E-Mail Removed)> wrote in message
news:425c2903$0$63413$(E-Mail Removed)...
> londoncityslicker wrote:
>> Looks like Bulldog are taking the bull (sorry about the pun) by the horns
>> and are splashing out on TV advertising.
>>
>> Did anyone watch the advert breaks during Property Ladder on Channel 4 on
>> Tuesday.
>>
>> Wonder what a bit of advertising will do to the service.
>>
>> A.
>>
>>
>
> Last time they had an Advertising push it crippled their Customer Service
> staff for over a month as they simply didn't haven enough people to cope.
> Hopefully they have learnt their lesson and are better prepared for a
> large influx of sign ups.

Probably screw up their exisiting customers

"londoncityslicker" <(E-Mail Removed)> wrote in
news:425c2605$0$79455$(E-Mail Removed):

> Looks like Bulldog are taking the bull (sorry about the pun) by the
horns
> and are splashing out on TV advertising.
>
> Did anyone watch the advert breaks during Property Ladder on Channel 4
on
> Tuesday.
>
> Wonder what a bit of advertising will do to the service.
>
> A.
>
>

Being an ex Cable & Wireless employee from the days they bought the cable
companies and merged them together, C&W had a massive advertising
campaign on TV, billboards and the press. They f*cked up bigtime as they
weren't prepared, not enough staff to handle calls (telesales, customer
service, technical services) and most importantly not enough capacity at
their exchanges to complete the install.

Most of the problems customers had were that the service requested didn't
work for weeks if not months and the twats within C&W didn't know how to
solve the issues.

This of course was then sold to NTL who took on the problems and slowed
down advertising until issues were resolved.

The above was for Telephone and Cable TV services which is different to
that of an ADSL service. My advice is if C&W are doing mass advertising
be cautious and don't expect 100% quality service in an instant and also
getting through to Customer Service may take you +45mins.

P

On Tue, 12 Apr 2005 20:48:19 +0100, "londoncityslicker"
<(E-Mail Removed)> wrote:

>Looks like Bulldog are taking the bull (sorry about the pun) by the horns
>and are splashing out on TV advertising.

They're also suddenly doing a lot of Billboard advertising in areas
where they've unbundled or are currently doing so

In article <425c2903$0$63413$(E-Mail Removed)>,
(E-Mail Removed) says...
> londoncityslicker wrote:
> > Looks like Bulldog are taking the bull (sorry about the pun) by the horns
> > and are splashing out on TV advertising.
> >
> > Did anyone watch the advert breaks during Property Ladder on Channel 4 on
> > Tuesday.
> >
> > Wonder what a bit of advertising will do to the service.
> >
> > A.
> >
> >
>
> Last time they had an Advertising push it crippled their Customer
> Service staff for over a month as they simply didn't haven enough people
> to cope. Hopefully they have learnt their lesson and are better prepared
> for a large influx of sign ups.
>
Nope, half an hour queue to get through, if you don't get a message that
tells you they are too busy and call back later or email, and then cuts
you off.
--
"Sorry Sir, the meatballs are Orf"
The poster formerly known as Skodapilot.
http://www.bouncing-czechs.com

In article <(E-Mail Removed)> , Sleeker GT
Phwoar says...
> In article <425c2903$0$63413$(E-Mail Removed)>,
> (E-Mail Removed) says...
> > londoncityslicker wrote:
> > > Looks like Bulldog are taking the bull (sorry about the pun) by the horns
> > > and are splashing out on TV advertising.
> > >
> > > Did anyone watch the advert breaks during Property Ladder on Channel 4 on
> > > Tuesday.
> > >
> > > Wonder what a bit of advertising will do to the service.
> > >
> > > A.
> > >
> > >
> >
> > Last time they had an Advertising push it crippled their Customer
> > Service staff for over a month as they simply didn't haven enough people
> > to cope. Hopefully they have learnt their lesson and are better prepared
> > for a large influx of sign ups.
> >
> Nope, half an hour queue to get through, if you don't get a message that
> tells you they are too busy and call back later or email, and then cuts
> you off.
>
They are doing a lot of advertising on radio in the Manchester area at
the moment, with that Richard Hammond (short one with the loud shirts
from Top Gear) doing the voice.

FR

On Thu, 14 Apr 2005 10:31:03 +0100, Flying Rat <(E-Mail Removed)>
wrote:


>> > Last time they had an Advertising push it crippled their Customer
>> > Service staff for over a month as they simply didn't haven enough people
>> > to cope. Hopefully they have learnt their lesson and are better prepared
>> > for a large influx of sign ups.

Looks like they have taken note. Their website shows TWO vacancies for
telesales! Good to see they have taken it so seriously!



--
www.senaction.com

On Fri, 15 Apr 2005 18:31:46 +0100, guv <(E-Mail Removed)> wrote:

>On Thu, 14 Apr 2005 10:31:03 +0100, Flying Rat <(E-Mail Removed)>
>wrote:
>
>
>>> > Last time they had an Advertising push it crippled their Customer
>>> > Service staff for over a month as they simply didn't haven enough people
>>> > to cope. Hopefully they have learnt their lesson and are better prepared
>>> > for a large influx of sign ups.
>
>Looks like they have taken note. Their website shows TWO vacancies for
>telesales! Good to see they have taken it so seriously!

Obviously not! I phoned this evening to speak to CS and gave up at
exactly 30 minutes wait, Seems CS are similary busy and havent
answered my emails for the past 2 weeks either.

Hell, should I expect any different?



--
www.senaction.com