Bulldog price changes - a cautionary tale

I'm on Bulldog's BizTime1000 product - standard BT line, no Bulldog
telephony package (no other providers on our exchange at the moment) - and
I've been paying £40/month plus VAT since I got the package last year.

Surfing the Bulldog site last week, I noticed that the same package is now
advertised as £30/month + VAT!

So I rang Customer Services and was told by a nice enough gentleman with a
thick subcontinental accent that I would have to pay £25 to change packages
if I wanted to move to the cheaper option. When I pointed out that it
seemed to be the same package, just a cheaper price, he said he was unable
to make the change. I asked to speak to a supervisor, but was told they
didn't have the authority either, but if I e-mail customer services they
would organise the reduction. Doubtful, but not certain of how else to
proceed, I sent off an e-mail on Friday asking for the reduced price to be
put on my account. Imagine my surprise this morning to receive an e-mail
from customer services confirming I would now be billed the reduced
price...

So remember to keep checking the price of your broadband package, because
the ISP, or at least Bulldog, won't tell you if it goes down.

Iwan

In article <1vc02f8auw3lo$.15r584rga7krn$.(E-Mail Removed)>, NOSPAM-
(E-Mail Removed) says...
> I'm on Bulldog's BizTime1000 product - standard BT line, no Bulldog
> telephony package (no other providers on our exchange at the moment) - and
> I've been paying £40/month plus VAT since I got the package last year.
>
> Surfing the Bulldog site last week, I noticed that the same package is now
> advertised as £30/month + VAT!
>
> So I rang Customer Services and was told by a nice enough gentleman with a
> thick subcontinental accent that I would have to pay £25 to change packages
> if I wanted to move to the cheaper option. When I pointed out that it
> seemed to be the same package, just a cheaper price, he said he was unable
> to make the change. I asked to speak to a supervisor, but was told they
> didn't have the authority either, but if I e-mail customer services they
> would organise the reduction. Doubtful, but not certain of how else to
> proceed, I sent off an e-mail on Friday asking for the reduced price to be
> put on my account. Imagine my surprise this morning to receive an e-mail
> from customer services confirming I would now be billed the reduced
> price...
>
> So remember to keep checking the price of your broadband package, because
> the ISP, or at least Bulldog, won't tell you if it goes down.
>
> Iwan
>
Cheers I'll try that.
--
Carl Robson
Car PC Build starts again. http://smallr.com/rz
Homepage: http://www.bouncing-czechs.com

On Wed, 8 Feb 2006 09:53:04 +0000, Iwan Davies
<NOSPAM-(E-Mail Removed)> wrote:

>I'm on Bulldog's BizTime1000 product - standard BT line, no Bulldog
>telephony package (no other providers on our exchange at the moment) - and
>I've been paying £40/month plus VAT since I got the package last year.
>
>Surfing the Bulldog site last week, I noticed that the same package is now
>advertised as £30/month + VAT!
>
>So I rang Customer Services and was told by a nice enough gentleman with a
>thick subcontinental accent that I would have to pay £25 to change packages
>if I wanted to move to the cheaper option. When I pointed out that it
>seemed to be the same package, just a cheaper price, he said he was unable
>to make the change. I asked to speak to a supervisor, but was told they
>didn't have the authority either, but if I e-mail customer services they
>would organise the reduction. Doubtful, but not certain of how else to
>proceed, I sent off an e-mail on Friday asking for the reduced price to be
>put on my account. Imagine my surprise this morning to receive an e-mail
>from customer services confirming I would now be billed the reduced
>price...
>
>So remember to keep checking the price of your broadband package, because
>the ISP, or at least Bulldog, won't tell you if it goes down.

I had the same problem when I was with BD and paying £40 for a 2MB
connection. I did contact them and they did agree to reduce the price.
It however took many months before it happened, despite their
promises.



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