BULLDOG now cold calling for new customers

Being on the preferred register to stop unsolicited phone calls, I was
rather suprised to receive a phone call from a sales droid at Bulldog
this evening telling me how wonderful their services are.

This is especially suprising, since I am already (unfortunately) a
customer and have attempted to upgrade my connection since March this
year. It is abundantly clear they are a complete shambles and are
unable or unwilling to fullfil their commitments.

Last month, they took £80 out of my credit card account and despite
emails and phone calls have not come back yet.

Also, when I signed up, I had 2 months free on the end of the year
contract. I (finally) managed to speak to someone and they claim they
have no record of any such deal and I would be expected to continue to
pay £40 per month for a 2MB line. This despite the price being lowered
to £30 and my emails regarding this, similarly being ignored.


I was still thinking of continuing with them if they could sort this
out to my satisfaction, but since they dont seem interested, clearly
they are not worthy of my custom. Problem is getting a MAC code, when
you cant speak to anyone or get emails answered.

The guy I was speaking to this evening, simply hung up when I started
talking about the problems. I think that sums up their approach very
nicely.


Can anyone offer any advice on how to tackle this situation? I believe
my year is finally up on 12th August - and that is the day I want to
rid myself of this untrustworthy theiving company.



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">
> The guy I was speaking to this evening, simply hung up when I started
> talking about the problems. I think that sums up their approach very
> nicely.
>
>
> Can anyone offer any advice on how to tackle this situation? I believe
> my year is finally up on 12th August - and that is the day I want to
> rid myself of this untrustworthy theiving company.

I think the first thing I would do is contact my credit card company and STOP
all payments. That will shake them up a bit and maybe you might get a proper
response from them.

Good luck

On Fri, 8 Jul 2005 22:45:50 +0100, "Kenny"
<(E-Mail Removed)> wrote:

>I think the first thing I would do is contact my credit card company and STOP
>all payments. That will shake them up a bit and maybe you might get a proper
>response from them.

This is impossible with a continual debiting authority on a credit
card. One must get the company to stop taking payments.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

"Kenny" <(E-Mail Removed)> wrote in message
news:42cef40e$0$22126$(E-Mail Removed)...

> I think the first thing I would do is contact my credit card company and
> STOP
> all payments. That will shake them up a bit and maybe you might get a
> proper
> response from them.
>
> Good luck

If only it were that easy. If you have given continuous authority, which is
what you do with credit cards (as opposed to direct debit) then only the
company taking the money from your card can stop this.

Don't ever sign up to regular payments from your credit card, always use
direct debit, which you can cancel.

On Fri, 08 Jul 2005 23:48:32 +0100, Dr Teeth
<(E-Mail Removed)> wrote:

>On Fri, 8 Jul 2005 22:45:50 +0100, "Kenny"
><(E-Mail Removed)> wrote:
>
>>I think the first thing I would do is contact my credit card company and STOP
>>all payments. That will shake them up a bit and maybe you might get a proper
>>response from them.
>
>This is impossible with a continual debiting authority on a credit
>card. One must get the company to stop taking payments.


Then tell the credit card company that the card has been stolen/lost.
They will stop the card and issue a new number.

On Fri, 08 Jul 2005 23:48:32 +0100, Dr Teeth
<(E-Mail Removed)> wrote:

>On Fri, 8 Jul 2005 22:45:50 +0100, "Kenny"
><(E-Mail Removed)> wrote:
>
>>I think the first thing I would do is contact my credit card company and STOP
>>all payments. That will shake them up a bit and maybe you might get a proper
>>response from them.
>
>This is impossible with a continual debiting authority on a credit
>card. One must get the company to stop taking payments.

That's the idea but in practice credit card companies will always
cancel a card when requested to do so. Then the discussions get a bit
hot!


--
Steve Wolstenholme Neural Planner Software

EasyNN-plus. The easy way to build neural networks.
http://www.easynn.com

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guv wrote:

<snip seemingly common experience with Bulldog>

> Can anyone offer any advice on how to tackle this situation? I believe
> my year is finally up on 12th August - and that is the day I want to
> rid myself of this untrustworthy theiving company.

Andrews and Arnold are a "no bullshit" ISP who have got their heads screwed
on, have friendly, personable and competent staff and are very much a
professional outfit.

If you don't mind paying a bit extra per month than the cheapy ISPs then
you ought to think about using them. No silly "contracts" either, or
charging for extra fixed IPs etc.

Their ADSL service is metered weekdays 8am-8pm[1] but their lowest package
being 3GB/month has never got close to being filled by me and I work from
home so use the net a lot. :-)
You can also check your usage down to the nearest hour, have SMS-alerted,
graphed line monitoring to help track down problems and even talk to the
staff on IRC.

http://www.aaisp.net.uk

[1] Don't quote me on the times, I'm pretty sure they're accurate

- --
Adam Piggott, Proprietor, Proactive Services (Computing).
http://www.proactiveservices.co.uk/

Please replace dot invalid with dot uk to email me.
Apply personally for PGP public key.
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"Road_Hog®" <NoSpam@Nospam-Thanks> writes:

> If only it were that easy. If you have given continuous authority, which is
> what you do with credit cards (as opposed to direct debit) then only the
> company taking the money from your card can stop this.

But if they continue to take the money after you have requested the
provided service to cease (subject to minimum contract periods and
notice etc), are they not committing fraud?

On Sat, 09 Jul 2005 11:46:53 +0100, Adam Piggott
<(E-Mail Removed)> wrote:

><snip seemingly common experience with Bulldog>
>
>> Can anyone offer any advice on how to tackle this situation? I believe
>> my year is finally up on 12th August - and that is the day I want to
>> rid myself of this untrustworthy theiving company.
>
>Andrews and Arnold are a "no bullshit" ISP who have got their heads screwed
>on, have friendly, personable and competent staff and are very much a
>professional outfit.
>
>If you don't mind paying a bit extra per month than the cheapy ISPs then
>you ought to think about using them. No silly "contracts" either, or
>charging for extra fixed IPs etc.
>
>Their ADSL service is metered weekdays 8am-8pm[1] but their lowest package
>being 3GB/month has never got close to being filled by me and I work from
>home so use the net a lot. :-)
>You can also check your usage down to the nearest hour, have SMS-alerted,
>graphed line monitoring to help track down problems and even talk to the
>staff on IRC.

Hmmm. 3GB per month? Id use that in a day!



--
www.senaction.com

On Fri, 08 Jul 2005 19:32:49 +0100, guv <(E-Mail Removed)> wrote:

<snip>

>Also, when I signed up, I had 2 months free on the end of the year
>contract. I (finally) managed to speak to someone and they claim they
>have no record of any such deal and I would be expected to continue to
>pay £40 per month for a 2MB line. This despite the price being lowered
>to £30 and my emails regarding this, similarly being ignored.

Hurah!

Finally, I have received a response from them. They have confirmed the
2 months free - but have said I may have missed the billing cycle and
end up not getting it until month 14 instead of 13. Annoying, since I
intend on leaving to get a decent service after this, so I'll have yet
another month wait on 2MB vice 8MB. No doubt also, I will be charged
£40 for this instead of the correct £30.

I'm please Ive finally got a reply, but it hasnt changed my opinion on
Bulldog in any way.




--
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