Bulldog/C&W to spend £100million on LLU

Bulldog/C&W have announced they are going to LLU a total of 400 exchanges
(arounf 30% of the population) in the next 18 months spending a total of
£100 million.

You can listen/look at a presentation on LLU at
http://www.cw.com/about_us/investor_...ntations2.html from
C&W's CEO.

Regards
Sunil

"Sunil Sood" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Bulldog/C&W have announced they are going to LLU a total of 400 exchanges
> (arounf 30% of the population) in the next 18 months spending a total of £100
> million.

Perhaps they should think about spending a bit of that money on customer service
before branching out?

>> Bulldog/C&W have announced they are going to LLU a total of 400 exchanges
>> (arounf 30% of the population) in the next 18 months spending a total of
>> £100 million.
>
> Perhaps they should think about spending a bit of that money on customer
> service before branching out?

I spent 7 hours over the past 2 days trying to get hold of them, I defiantly
recommend that people avoid them. I was so frustrated I almost headed in
direction of their office to vent my anger.

"jaime" <(E-Mail Removed)> wrote in message
news:41508080$0$86692$(E-Mail Removed)...
>
>>> Bulldog/C&W have announced they are going to LLU a total of 400 exchanges
>>> (arounf 30% of the population) in the next 18 months spending a total of
>>> £100 million.
>>
>> Perhaps they should think about spending a bit of that money on customer
>> service before branching out?
>
> I spent 7 hours over the past 2 days trying to get hold of them, I defiantly
> recommend that people avoid them. I was so frustrated I almost headed in
> direction of their office to vent my anger.

Puts BTYahoo's support in a good light ;-)

"Beck" <(E-Mail Removed)> wrote in message
news:ciq1le$60s$(E-Mail Removed)...
>
> "jaime" <(E-Mail Removed)> wrote in message
> news:41508080$0$86692$(E-Mail Removed)...
>>
>>>> Bulldog/C&W have announced they are going to LLU a total of 400
>>>> exchanges
>>>> (arounf 30% of the population) in the next 18 months spending a total
>>>> of £100 million.
>>>
>>> Perhaps they should think about spending a bit of that money on customer
>>> service before branching out?
>>
>> I spent 7 hours over the past 2 days trying to get hold of them, I
>> defiantly recommend that people avoid them. I was so frustrated I almost
>> headed in direction of their office to vent my anger.
>
> Puts BTYahoo's support in a good light ;-)

What's more annoying is they promised to call me back on 3 occasions and
didn't, and its an 0870 number so their more than likely taking a cut of the
calls. Still doesn't beat BT's service levels though.

"jaime" <(E-Mail Removed)> wrote in message
news:41508c91$0$80306$(E-Mail Removed)
> What's more annoying is they promised to call me back on 3 occasions
> and didn't, and its an 0870 number so their more than likely taking a
> cut of the calls. Still doesn't beat BT's service levels though.

Ouch - you're using the 0870 number?

Bulldog have the following phone numbers:

0870 2855364
0845 4 520052
020 7034 4666

All 3 numbers go to the same menu/automated switchboard - you will find the
other numbers a bit cheaper to dial!

Regards
Sunil

"jaime" <(E-Mail Removed)> wrote in message
news:41508080$0$86692$(E-Mail Removed)
>>> Bulldog/C&W have announced they are going to LLU a total of 400
>>> exchanges (arounf 30% of the population) in the next 18 months
>>> spending a total of £100 million.
>>
>> Perhaps they should think about spending a bit of that money on
>> customer service before branching out?
>
> I spent 7 hours over the past 2 days trying to get hold of them, I
> defiantly recommend that people avoid them. I was so frustrated I
> almost headed in direction of their office to vent my anger.

Yes - I had problems getting hold of them on Friday/Saturday - their new
internal phone system has been malfunctioning/

However, I note Bulldog have published
http://www.bulldogbroadband.com/abou...s/20040921.asp
today.

Regards
Sunil

"Sunil Sood" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "jaime" <(E-Mail Removed)> wrote in message
> news:41508c91$0$80306$(E-Mail Removed)
>> What's more annoying is they promised to call me back on 3 occasions
>> and didn't, and its an 0870 number so their more than likely taking a
>> cut of the calls. Still doesn't beat BT's service levels though.
>
> Ouch - you're using the 0870 number?
>
> Bulldog have the following phone numbers:
>
> 0870 2855364
> 0845 4 520052
> 020 7034 4666
>
> All 3 numbers go to the same menu/automated switchboard - you will find
> the other numbers a bit cheaper to dial!
>
> Regards
> Sunil

Thanks for that, they assured me the 0870 was the only number. The 5 local
nos listed in the telephone directory were all out of action.