On Mon, 04 Apr 2005 08:40:02 +0100, tHatDudeUK
<tHatDudeUK.spamtrap.@rapidplay.com> wrote:
>Are there any downsides to bulldog that are known? Just so I'm aware
>of them before I signup
Am I right in thinking upload speeds are
>twice that of my current 1mb line (256kb I think)
The biggest gripe is the customer (lack of) service. When I originally
migrated last year, I was in the middle of the process, when they
decided they wernt going to honour the service they had signed me up
for. I eventually had to settle for their 2MB offering at £40 per
month. Im now in the process of attempting to upgrade to their 4mb
service. Whilst I dont want their phone lines, paying half what I am
now is preferable. Plus their is only a £1 upgrade fee and also means
I can disconnect without any tie in.
Their sales drones told me that from mid April, I could do so
transparently. (ie the change takes place on the same day.) (I had
over a 3 week wait last time - and Im not prepared to accept that
again.
I get their email confirmation a few days later....telling me it will
be completed shortly and expect a 10 day loss of service! I email
their CS and get no reply, so I phone and speak to a manager. He tells
me not to worry, I will be migrated as they had suggested... and then
emailed me for something else. It still suggested that I would have
that wait. So I email him back and also their CS. I get a reply from
no one. I resend. Still no reply.
So I phone again and speak to the same guy. This time he tells me, I
will have to wait until July! Since my contract expires then - giving
me 2 months free as part of my sign on, I suggest he cancels the new
order and I will look to migrate again at a later date.
A day later, I get an email asking what they have done wrong and are
sorry to lose me as a customer. he has processed a full cancellation
of my account with them! Needless to say, I have emailed them back and
needless to say, I have had no reply.
This is pretty typical of the way this company operates. They are
pretty clueless and it mirrors the problems I had when I joined. its
not a one off.
Im not suggesting to ignore them - but making you aware so if you do
go ahead, your eyes are fully open to the potential regrets you may
have afterwards!
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