Bulldog - 2Mb - poor line speeds

Since last wednesday, I noticed that download speeds had dropped
considerably. I disconnected and tried to reconnect, only to be told I
had entered the wrong password or username. (I hadnt!)

In that time, I was also getting a disconnect due to "lack of response
of ISP" and also getting connected and having a dead connection. (By
that i mean it showed as being connected at 2.2Mb but no data getting
sent or received.)

I have emailed Bulldog - but their support appears non existant - with
no reply. (Prior to this I had already emailed to them about one
evening when I was getting less than a 512K connection - with no
reply. At other times, I appear to get good throughput.)

Today, its not even as good as a 256K connection!

Whats worse is the fact I had signed up (order accepted) for the
Primetime connection, only to be told 3 weeks after I terminated with
BT, that they now could only offer me "Alltime" at £15 a month more.
In their words "to offer me an improved service". Well not only is the
service I currently have shite to say the least, they are proving to
be a company that dont know the meaning of customer service. On top of
that, I am still awaiting the refund for the connection charges I paid
for and removed to fall into line with the alltime offer.

Anyone else experiencing poor speeds and erratic connections?




--
www.senaction.com

"guv" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> Since last wednesday, I noticed that download speeds had dropped
> considerably.

I have Bulldog's 2MB via a reseller and getting the same lousy service .
There never was much support direct from Bulldog but now that C&W have taken
over it appears to be even worse. However my reseller does answer enquiries.
He says that "there are issues with one of Bulldog's central pipes". Rumour
has it they only have two.

Lots of complaints about Bulldog at www.adslguide.org.uk - but then there
always is.
--
Malcolm

On Mon, 23 Aug 2004 19:59:23 +0100, "Malcolm Knight"
<(E-Mail Removed)> wrote:

>"guv" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed).. .
>>
>> Since last wednesday, I noticed that download speeds had dropped
>> considerably.
>
>I have Bulldog's 2MB via a reseller and getting the same lousy service .
>There never was much support direct from Bulldog but now that C&W have taken
>over it appears to be even worse. However my reseller does answer enquiries.
>He says that "there are issues with one of Bulldog's central pipes". Rumour
>has it they only have two.
>
>Lots of complaints about Bulldog at www.adslguide.org.uk - but then there
>always is.

I decided to hang it out tonight and wait to speak to someone!!!

I was told about the "problems" - which all ISPs get from time to time
- but the bug bare in this is the fact I signed up for Primetime - and
3 weeks after I had disconnected with BT, (and a lot of excuses as to
why it was taking so long) they finally told me I couldnt have
primetime any more. Instead, "to improve our services you can have
ALLtime at £15 a month more which will give me a better level of
service"! If this is an improvement, f*ck knows what it would have
been like!

I now have managed to get a faster connection - but tests show its
very poor for a 2Mb connection (using ADSLguide.org.uk). Connecting to
my newsfeed, "newserver.com", when it was working fine, I would get a
pretty constant 220-230KB/s. That was excellent, but only lasted 2
weeks. Now its anything from 0 - 21KB/s, with an average of about
10KB/s. Thats not much better than dialup!

In the meantime, I spoke to customer services regarding the several
other issues. Not much help there due to time of evening - but has at
least promised a call back tomorrow.

All in all, its the worst internet ISP decision I have made to date in
my 11 years on line.

Bulldog? More like Bullshit.




--
www.senaction.com

On Mon, 23 Aug 2004 20:28:43 +0100, guv <(E-Mail Removed)> wrote:


>I now have managed to get a faster connection - but tests show its
>very poor for a 2Mb connection (using ADSLguide.org.uk). Connecting to
>my newsfeed, "newserver.com", when it was working fine, I would get a
>pretty constant 220-230KB/s. That was excellent, but only lasted 2
>weeks. Now its anything from 0 - 21KB/s, with an average of about
>10KB/s. Thats not much better than dialup!

OK, further to this, this is the traceroute for usenetserver.com to
me:

Anyone able to decypher where and why the slow speed is occuring and
how to rectify? As mentioned above, a 2MB connection should get better
than dialup speeds - which I WAS getting until last wednesday.


Seems to be a big gap between 63.223.1.169 and getting to me!


Your IP is 83.146.62.85

Hop Hop Name (IP Address)

1 fast2-0.atl-e00.wvfiber.net (63.223.2.49) 0.320 ms 2.067 ms 2.067 ms

2 pos1-6-1.atl-c00.wvfiber.net (63.223.2.241) 1.079 ms 2.038 ms 2.038
ms

3 pos1-6-1.ash-b0-00.wvfiber.net (63.223.0.246) 17.848 ms 17.523 ms
17.523 ms

4 pos1-35-1.nyc-b0-00.wvfiber.net (63.223.1.110) 25.638 ms 24.298 ms
24.298 ms

5 eth1-3.nyc-b1-00.wvfiber.net (63.223.1.169) 23.454 ms 23.397 ms
23.397 ms

6 83.245.2.253 (83.245.2.253) 97.736 ms 97.823 ms 97.823 ms

7 194.117.136.185 (194.117.136.185) 97.969 ms 98.000 ms 98.000 ms

8 194.117.148.130 (194.117.148.130) 98.934 ms 100.864 ms 100.864 ms

9 host-83-146-17-35.bulldogdsl.com (83.146.17.35) 100.689 ms 100.211
ms 100.211 ms

10 83.146.62.85 (83.146.62.86) 137.862 ms 140.608 ms 140.608 ms


--
www.senaction.com

guv wrote:
> On Mon, 23 Aug 2004 19:59:23 +0100, "Malcolm Knight"
> <(E-Mail Removed)> wrote:
>
>> "guv" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>>
> I now have managed to get a faster connection - but tests show its
> very poor for a 2Mb connection (using ADSLguide.org.uk). Connecting to
> my newsfeed, "newserver.com", when it was working fine, I would get a
> pretty constant 220-230KB/s. That was excellent, but only lasted 2
> weeks. Now its anything from 0 - 21KB/s, with an average of about
> 10KB/s. Thats not much better than dialup!

Don't you just love isp's who use datastream.

> In the meantime, I spoke to customer services regarding the several
> other issues. Not much help there due to time of evening - but has at
> least promised a call back tomorrow.
>
> All in all, its the worst internet ISP decision I have made to date in
> my 11 years on line.
>
> Bulldog? More like Bullshit.

Very true, just like Tiscali


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