BT's generosity

From an article supplied by BT online:
"We've recently reduced the period of time we allow for any queries relating to your payment
(Advance Notice Period) from ten to six working days from the date on
your bill. You don't have to do anything."

Well, that's generous of them!

--
Davey.

On 26/09/2011 10:55, Davey wrote:
> From an article supplied by BT online:
> "We've recently reduced the period of time we allow for any queries relating to your payment
> (Advance Notice Period) from ten to six working days from the date on
> your bill. You don't have to do anything."
>
> Well, that's generous of them!
>

Give you a real warm glow inside!!!!!!

On 26/09/2011 12:23, RobertM wrote:
> On 26/09/2011 10:55, Davey wrote:
>> From an article supplied by BT online:
>> "We've recently reduced the period of time we allow for any queries
>> relating to your payment
>> (Advance Notice Period) from ten to six working days from the date on
>> your bill. You don't have to do anything."
>>
>> Well, that's generous of them!
>>
>
> Give you a real warm glow inside!!!!!!

Yet another reminder for why I'm glad I left them...

On Mon, 26 Sep 2011 12:32:07 +0100
chris <(E-Mail Removed)> wrote:

> On 26/09/2011 12:23, RobertM wrote:
> > On 26/09/2011 10:55, Davey wrote:
> >> From an article supplied by BT online:
> >> "We've recently reduced the period of time we allow for any queries
> >> relating to your payment
> >> (Advance Notice Period) from ten to six working days from the date
> >> on your bill. You don't have to do anything."
> >>
> >> Well, that's generous of them!
> >>
> >
> > Give you a real warm glow inside!!!!!!
>
> Yet another reminder for why I'm glad I left them...

They sent me a message to say that my bill was available on online, and
it's been unavailable all morning. This is the Phone company we're
talking about!
--
Davey.

On Mon, 26 Sep 2011 12:52:35 +0100, Davey wrote:

> On Mon, 26 Sep 2011 12:32:07 +0100
> chris <(E-Mail Removed)> wrote:
>
>> On 26/09/2011 12:23, RobertM wrote:
>>> On 26/09/2011 10:55, Davey wrote:
>>>> From an article supplied by BT online:
>>>> "We've recently reduced the period of time we allow for any queries
>>>> relating to your payment
>>>> (Advance Notice Period) from ten to six working days from the date
>>>> on your bill. You don't have to do anything."
>>>>
>>>> Well, that's generous of them!
>>>>
>>>
>>> Give you a real warm glow inside!!!!!!
>>
>> Yet another reminder for why I'm glad I left them...
>
> They sent me a message to say that my bill was available on online, and
> it's been unavailable all morning. This is the Phone company we're
> talking about!

Local pub, been open for 6 days, hasn't got a working 'phone line. BT has
spent 3 weeks trying to get it 'right' - slow learners, obviously. The
Landlord now has an extra 3 months free, so at least he has nothing for
nothing!
--
Peter.
The gods will stay away
whilst religions hold sway

Davey wrote:
> From an article supplied by BT online:
> "We've recently reduced the period of time we allow for any queries
> relating to your payment
> (Advance Notice Period) from ten to six working days from the date on
> your bill. You don't have to do anything."
>
> Well, that's generous of them!

'Ribbed for your pleasure'

Davey <(E-Mail Removed)> considered Mon, 26 Sep 2011 12:52:35
+0100 the perfect time to write:

>On Mon, 26 Sep 2011 12:32:07 +0100
>chris <(E-Mail Removed)> wrote:
>
>> On 26/09/2011 12:23, RobertM wrote:
>> > On 26/09/2011 10:55, Davey wrote:
>> >> From an article supplied by BT online:
>> >> "We've recently reduced the period of time we allow for any queries
>> >> relating to your payment
>> >> (Advance Notice Period) from ten to six working days from the date
>> >> on your bill. You don't have to do anything."
>> >>
>> >> Well, that's generous of them!
>> >>
>> >
>> > Give you a real warm glow inside!!!!!!
>>
>> Yet another reminder for why I'm glad I left them...
>
>They sent me a message to say that my bill was available on online, and
>it's been unavailable all morning. This is the Phone company we're
>talking about!

Their website is broken.
If you attempt to view your bill online, you have to wait for it to
time out, then click on the "what you used" menu item on the left.
If you then scroll to the bottom, there is a "Download your bill"
button which does work.
(above procedure tested with Firefox and IE, several versions in both
cases)

I emailed them about it over a year ago, and they still haven't fixed
it.

You surely don't expect BT to know anything about communication
technology do you?

Phil W Lee wrote:

> Davey<(E-Mail Removed)> considered Mon, 26 Sep 2011 12:52:35
>
>> They sent me a message to say that my bill was available on online, and
>> it's been unavailable all morning. This is the Phone company we're
>> talking about!
>
> Their website is broken.
> If you attempt to view your bill online, you have to wait for it to
> time out, then click on the "what you used" menu item on the left.
> If you then scroll to the bottom, there is a "Download your bill"
> button which does work.
> (above procedure tested with Firefox and IE, several versions in both
> cases)

Just logged in at first attempt, viewed bill as web page OK with no
timeouts, could expand the show details section, navigate back and forth
to call details page, and download as PDF

> I emailed them about it over a year ago, and they still haven't fixed
> it.

As far as I can see there's nothing to fix.

On 26/09/2011 17:52, PeterC wrote:
> Local pub, been open for 6 days, hasn't got a working 'phone line. BT has
> spent 3 weeks trying to get it 'right' - slow learners, obviously. The
> Landlord now has an extra 3 months free, so at least he has nothing for
> nothing!

Could be a selling point. "I'll be down at the (whatever it's called)
my mobile's gone flat, but you can call me on the pub's phone"

Andy

On Mon, 26 Sep 2011 20:35:39 +0100
Phil W Lee <(E-Mail Removed)> wrote:

> Davey <(E-Mail Removed)> considered Mon, 26 Sep 2011 12:52:35
> +0100 the perfect time to write:
>
> >On Mon, 26 Sep 2011 12:32:07 +0100
> >chris <(E-Mail Removed)> wrote:
> >
> >> On 26/09/2011 12:23, RobertM wrote:
> >> > On 26/09/2011 10:55, Davey wrote:
> >> >> From an article supplied by BT online:
> >> >> "We've recently reduced the period of time we allow for any
> >> >> queries relating to your payment
> >> >> (Advance Notice Period) from ten to six working days from the
> >> >> date on your bill. You don't have to do anything."
> >> >>
> >> >> Well, that's generous of them!
> >> >>
> >> >
> >> > Give you a real warm glow inside!!!!!!
> >>
> >> Yet another reminder for why I'm glad I left them...
> >
> >They sent me a message to say that my bill was available on online,
> >and it's been unavailable all morning. This is the Phone company
> >we're talking about!
>
> Their website is broken.
> If you attempt to view your bill online, you have to wait for it to
> time out, then click on the "what you used" menu item on the left.
> If you then scroll to the bottom, there is a "Download your bill"
> button which does work.
> (above procedure tested with Firefox and IE, several versions in both
> cases)
>
> I emailed them about it over a year ago, and they still haven't fixed
> it.
>
> You surely don't expect BT to know anything about communication
> technology do you?

Later, it worked as it should, and usually does. It was a temporary
problem, not a continuous one. But why a problem at all?
Where do you think my contact 'Rupradeep' came from?
--
Davey.