BTBB > Solwise Router > can't authenticate

My mum recently signed up to BT Broadband - I was hoping she'd go with
plusnet, but the setup fee put her off.

When her pack arrived in the post, I got her to fire up my old Solwise
SAR703 and connected it up in the usual way:

PPPoA settings:

VPI=0
VCI=38
Mode=g.dmt
Auth=chap
Idle reconnect=0

The username appears to be her (E-Mail Removed) with no
password.

But the PPP client won't connect. Seems like an authentication issue... but
one thing struck me: she's not getting any "whistling" on the phone line.
Does that mean she might not be connected yet? I'd rather not spend 50p/m on
their helpline to find out.

Jonathan

"Jonathan" <(E-Mail Removed)> wrote in message
news:40f6f489$0$199$(E-Mail Removed)...
> My mum recently signed up to BT Broadband - I was hoping she'd go with
> plusnet, but the setup fee put her off.
>
> When her pack arrived in the post, I got her to fire up my old Solwise
> SAR703 and connected it up in the usual way:
>
> PPPoA settings:
>
> VPI=0
> VCI=38
> Mode=g.dmt
> Auth=chap
> Idle reconnect=0
>
> The username appears to be her (E-Mail Removed) with no
> password.
>
> But the PPP client won't connect. Seems like an authentication issue...
> but
> one thing struck me: she's not getting any "whistling" on the phone line.
> Does that mean she might not be connected yet? I'd rather not spend 50p/m
> on
> their helpline to find out.
>
> Jonathan
>

Goto http://usertools.plus.net/tutorials/id/10
Have a look at the login problems section and try the bt test login to see
if the line is activated properly

"SwissTony" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Jonathan" <(E-Mail Removed)> wrote in message
> news:40f6f489$0$199$(E-Mail Removed)...
> > My mum recently signed up to BT Broadband - I was hoping she'd go with
> > plusnet, but the setup fee put her off.
> >
> > When her pack arrived in the post, I got her to fire up my old Solwise
> > SAR703 and connected it up in the usual way:
> >
> > PPPoA settings:
> >
> > VPI=0
> > VCI=38
> > Mode=g.dmt
> > Auth=chap
> > Idle reconnect=0
> >
> > The username appears to be her (E-Mail Removed) with
no
> > password.
> >
> > But the PPP client won't connect. Seems like an authentication issue...
> > but
> > one thing struck me: she's not getting any "whistling" on the phone
line.
> > Does that mean she might not be connected yet? I'd rather not spend
50p/m
> > on
> > their helpline to find out.
> >
> > Jonathan
> >
>
> Goto http://usertools.plus.net/tutorials/id/10
> Have a look at the login problems section and try the bt test login to see
> if the line is activated properly
>
>

Ah - thanks, I'll try that tonight.

"SwissTony" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Jonathan" <(E-Mail Removed)> wrote in message
> news:40f6f489$0$199$(E-Mail Removed)...
> > My mum recently signed up to BT Broadband - I was hoping she'd go with
> > plusnet, but the setup fee put her off.
> >
> > When her pack arrived in the post, I got her to fire up my old Solwise
> > SAR703 and connected it up in the usual way:
> >
> > PPPoA settings:
> >
> > VPI=0
> > VCI=38
> > Mode=g.dmt
> > Auth=chap
> > Idle reconnect=0
> >
> > The username appears to be her (E-Mail Removed) with
no
> > password.
> >
> > But the PPP client won't connect. Seems like an authentication issue...
> > but
> > one thing struck me: she's not getting any "whistling" on the phone
line.
> > Does that mean she might not be connected yet? I'd rather not spend
50p/m
> > on
> > their helpline to find out.
> >
> > Jonathan
> >
>
> Goto http://usertools.plus.net/tutorials/id/10
> Have a look at the login problems section and try the bt test login to see
> if the line is activated properly
>

Well, that didn't work either. The router's fault diagnosis script told me
to try looking at the IPCP settings to see if I was connected to the ISP - I
wasn't.

The thing that makes me suspcious about this is that she doesn't have that
DSL "tone" on the line. Does not everyone have that when their line is
enabled?

<grits teeth, fingernails gouge into desk>

I'm going to have to pay BT 50p a minute aren't I?

Jonathan