BT Yahoo Service

Does anyone know of contact details for someone in authority in BT with
responsibility for the BT Yahoo Service. I have a customer whose line
was supposedly activated 10 weeks ago and yet not a sniff of BB signal
is on his line. Numerous fault reports have all been allegedly cleared
without effect and it obviously needs an engineer to come out but
supervisors do not ring back and still the problem goes on. The problem
is made worse by my customers line terminating in an area where access
has to be set up and is normally only available on Fridays.
Interestingly talking with another person on the same exchange who has
had similar problems the fault was eventually traced to someone not
connecting the right patch in the exchange so possibly a bit of
incompetence around there.

Anyway talking to their call centre seems ineffective to say the least.
I think we need someone like a Director of Customer Services. Any help
welcome.
--
Richard Anderton

Richard Anderton wrote:

> Does anyone know of contact details for someone in authority in BT with
> responsibility for the BT Yahoo Service. I have a customer whose line
> was supposedly activated 10 weeks ago and yet not a sniff of BB signal
> is on his line. Numerous fault reports have all been allegedly cleared
> without effect and it obviously needs an engineer to come out but
> supervisors do not ring back and still the problem goes on. The problem
> is made worse by my customers line terminating in an area where access
> has to be set up and is normally only available on Fridays.
> Interestingly talking with another person on the same exchange who has
> had similar problems the fault was eventually traced to someone not
> connecting the right patch in the exchange so possibly a bit of
> incompetence around there.
>
> Anyway talking to their call centre seems ineffective to say the least.
> I think we need someone like a Director of Customer Services. Any help
> welcome.


They are arrogant and irresponsible enough not to return calls
you have no choice but to report them to ombudsman and oftel
and turn yourself into a statistic.

You can always leave them if you have a choice in that area.

Richard Anderton wrote:
> Does anyone know of contact details for someone in authority in BT
> with responsibility for the BT Yahoo Service. I have a customer whose
> line was supposedly activated 10 weeks ago and yet not a sniff of BB
> signal is on his line. Numerous fault reports have all been allegedly
> cleared without effect and it obviously needs an engineer to come out
> but supervisors do not ring back and still the problem goes on. The
> problem is made worse by my customers line terminating in an area
> where access has to be set up and is normally only available on
> Fridays. Interestingly talking with another person on the same
> exchange who has had similar problems the fault was eventually traced
> to someone not connecting the right patch in the exchange so possibly
> a bit of incompetence around there.
>
> Anyway talking to their call centre seems ineffective to say the
> least. I think we need someone like a Director of Customer Services.
> Any help welcome.

Try Alison Ritchie
http://www.btplc.com/Thegroup/Theboa...icer/index.htm

--
Stephen Wray
"I'm not normally a praying man, but if you're up there, please save
me, Superman!" - Homer Simpson

On Sat, 9 Jul 2005 09:57:58 +0100, Richard Anderton
<(E-Mail Removed)> wrote:

>Does anyone know of contact details for someone in authority in BT with
>responsibility for the BT Yahoo Service. I have a customer whose line
>was supposedly activated 10 weeks ago and yet not a sniff of BB signal
>is on his line. Numerous fault reports have all been allegedly cleared
>without effect and it obviously needs an engineer to come out but
>supervisors do not ring back and still the problem goes on. The problem
>is made worse by my customers line terminating in an area where access
>has to be set up and is normally only available on Fridays.
>Interestingly talking with another person on the same exchange who has
>had similar problems the fault was eventually traced to someone not
>connecting the right patch in the exchange so possibly a bit of
>incompetence around there.
>
>Anyway talking to their call centre seems ineffective to say the least.
>I think we need someone like a Director of Customer Services. Any help
>welcome.

The problem is that it is not up to BT yahoo to send an engineer out,
it is up to BT wholesale - all BT yahoo can do is keep reporting the
problem to them.

I work for an ISP and it can be extremely difficult to get BT
wholesale to send out an engineer, especially at the moment as they
have a huge backlog.

ISPs do have an option to force an engineers appointment but the
customer will be charged for this if no fault is found, which is why
BT yahoo would rather keep sending this back to BT wholesale
diagnostics.

In message <(E-Mail Removed)>, Dave
<(E-Mail Removed)> writes
>On Sat, 9 Jul 2005 09:57:58 +0100, Richard Anderton
><(E-Mail Removed)> wrote:
>
>>Does anyone know of contact details for someone in authority in BT with
>>responsibility for the BT Yahoo Service. I have a customer whose line
>>was supposedly activated 10 weeks ago and yet not a sniff of BB signal
>>is on his line. Numerous fault reports have all been allegedly cleared
>>without effect and it obviously needs an engineer to come out but
>>supervisors do not ring back and still the problem goes on. The problem
>>is made worse by my customers line terminating in an area where access
>>has to be set up and is normally only available on Fridays.
>>Interestingly talking with another person on the same exchange who has
>>had similar problems the fault was eventually traced to someone not
>>connecting the right patch in the exchange so possibly a bit of
>>incompetence around there.
>>
>>Anyway talking to their call centre seems ineffective to say the least.
>>I think we need someone like a Director of Customer Services. Any help
>>welcome.
>
>The problem is that it is not up to BT yahoo to send an engineer out,
>it is up to BT wholesale - all BT yahoo can do is keep reporting the
>problem to them.
>
>I work for an ISP and it can be extremely difficult to get BT
>wholesale to send out an engineer, especially at the moment as they
>have a huge backlog.
>
>ISPs do have an option to force an engineers appointment but the
>customer will be charged for this if no fault is found, which is why
>BT yahoo would rather keep sending this back to BT wholesale
>diagnostics.
That I can understand but this has been going on for 10 weeks!
--
Richard Anderton