bt voyager 220v adsl voice router troubles

Hi all

My brother in law works away and asked me to fix his webcam so he could chat
with his kids on msn. But in his haste he phoned his 11yr old son to plug
his laptop into the router (bt voyager 220v adsl voice router) and see if he
could use the inbuilt cam to talk to see each other (I wouldn't mind but he
didn't even have msn installed)
..
Anyhow after trying, it wasn't working so the leads from the laptop were put
back into the PC.
Now the son said it was working and he did have access online after the
event, but now when trying to go online the pc says "no connection please
check connection" or words to that effect.

I know I could phone BT but I thought I'd ask here first as to the best
possible way I should go about rectifying this problem. I have the BT
install disc to hand if needed, but I must mention I pushed the reset button
in on the back of the unit whilst it was on to see if that had any effect,
so I thought I should mention that..."did I do a bad thing?" BTW I'm typing
this post from a different location.

TIA

--


Regards
p.mc

"Jono" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed). ..
> p.mc wrote :
>> I pushed the reset button in on the back of the unit whilst it was on to
>> see if that had any effect, so I thought I should mention that..."did I
>> do a bad thing?" BTW I'm typing this post from a different location.
>
> You'll need to re-enter the ADSL setting in the router now.
>
>

Hi Jono

Where do I need to look on the pc to re-enter these specific settings; and
can you supply a link to the settings I need to use?

I apologize for the need for the idiot guide, as I don't have a router
myself and also not familiar with the proccess of setting up or
troubleshooting this kind of hardware. but I am trying to get as much info
as possible before visiting my brother in laws to try and help.
--


Regards
p.mc

On 27 Mar, 11:49, "p.mc" <p@mc> wrote:
> "Jono" <notha...@blueyonder.invalid> wrote in message
>
> news:(E-Mail Removed). ..
>
> > p.mc wrote :
> >> I pushed the reset button in on the back of the unit whilst it was on to
> >> see if that had any effect, so I thought I should mention that..."did I
> >> do a bad thing?" BTW I'm typing this post from a different location.
>
> > You'll need to re-enter the ADSL setting in the router now.
>
> Hi Jono
>
> Where do I need to look on the pc to re-enter *these specific settings;and
> can you supply a link to the settings I need to use?
>
> I apologize for the need for the idiot guide, as I don't have a router
> myself and also not familiar with the proccess of setting up or
> troubleshooting this kind of hardware. but I am trying to get as much info
> as possible before visiting my brother in laws to try and help.
> --
>
> Regards
> p.mc

Hi,

have a look here http://www.shop.bt.com/content/uni2/...tart_guide.pdf

Allan

"Kráftéé" <Kraftee@b&e-cottee.me.uk> wrote in message
news:fsmdnQ1Zj-(E-Mail Removed)...
> "Jono" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)
> | p.mc wrote :
> | > I pushed the reset button in on the back of the unit whilst it
> | > was on to see if that had any effect, so I thought I should
> | > mention that..."did I do a bad thing?" BTW I'm typing this post
> | > from a different location.
> |
> | You'll need to re-enter the ADSL setting in the router now.
>
> Not if he is on a BT internet service, all he has to do then is access
> the router & click the connect button, mind you all the customization
> which may have been made have now been lost.

[snip]

This is because BT do not require a specific username and password to
authenticate the router - any authentication exists by virtue of the phone
line. Indeed so far as I've seen a modern BT Home Hubs has nowhere to put a
password!

So a factory reset will populate the username field with a value such as
(E-Mail Removed) and the router will then form a PPP connection OK.

--
Graham J

"Kráftéé" <Kraftee@b&e-cottee.me.uk> wrote in message
news:(E-Mail Removed)...
> "Graham J" <(E-Mail Removed)> wrote in message
> news:49ce0d9c$0$16169$(E-Mail Removed)
> | "Kráftéé" <Kraftee@b&e-cottee.me.uk> wrote in message
> | news:fsmdnQ1Zj-(E-Mail Removed)...
> | > "Jono" <(E-Mail Removed)> wrote in message
> | > news:(E-Mail Removed)
> | > | p.mc wrote :
> | > | > I pushed the reset button in on the back of the unit whilst it
> | > | > was on to see if that had any effect, so I thought I should
> | > | > mention that..."did I do a bad thing?" BTW I'm typing this
> | > | > post from a different location.
> | > |
> | > | You'll need to re-enter the ADSL setting in the router now.
> | >
> | > Not if he is on a BT internet service, all he has to do then is
> | > access the router & click the connect button, mind you all the
> | > customization which may have been made have now been lost.
> |
> | [snip]
> |
> | This is because BT do not require a specific username and password
> | to authenticate the router - any authentication exists by virtue of
> | the phone line. Indeed so far as I've seen a modern BT Home Hubs
> | has nowhere to put a password!
> |
> | So a factory reset will populate the username field with a value
> | such as (E-Mail Removed) and the router will then form a
> | PPP connection OK.
>
> The few times I've power cycled a Voyager router I have had to do the
> first connect mannually. Maybe I'm impatient but all times it has
> been required, if I wasn't going to stand around racking up extra
> costs for the end user.

That may well be true. But I meant the factory reset, which wipes away any
user configuration and restores the default settings.

It may well be true that you have to open a web browser at the router's
status page and click the "connect" button you find there. Of course, if
you installed the software that BT supply on their CD you would have to do
that every time you started the PC, then probably at 20 minute intervals
thereafter ....

All very good reasons not to use BT as your ISP ....

--
Graham J

On 28 Mar, 21:17, "Graham J" <gra...@nospam.zen.co.uk> wrote:
> "Kráftéé" <Kraftee@b&e-cottee.me.uk> wrote in message
>
> news:(E-Mail Removed)...
>
>
>
>
>
> > "Graham J" <gra...@nospam.zen.co.uk> wrote in message
> >news:49ce0d9c$0$16169$(E-Mail Removed)
> > | "Kráftéé" <Kraftee@b&e-cottee.me.uk> wrote in message
> > |news:fsmdnQ1Zj-(E-Mail Removed)...
> > | > "Jono" <notha...@blueyonder.invalid> wrote in message
> > | >news:(E-Mail Removed) id
> > | > | p.mc wrote :
> > | > | > I pushed the reset button in on the back of the unit whilst it
> > | > | > was on to see if that had any effect, so I thought I should
> > | > | > mention that..."did I do a bad thing?" BTW I'm typing this
> > | > | > post from a different location.
> > | > |
> > | > | You'll need to re-enter the ADSL setting in the router now.
> > | >
> > | > Not if he is on a BT internet service, all he has to do then is
> > | > access the router & click the connect button, mind you all the
> > | > customization which may have been made have now been lost.
> > |
> > | [snip]
> > |
> > | This is because BT do not require a specific username and password
> > | to authenticate the router - any authentication exists by virtue of
> > | the phone line. *Indeed so far as I've seen a modern BT Home Hubs
> > | has nowhere to put a password!
> > |
> > | So a factory reset will populate the username field with a value
> > | such as btvoya...@btinternet.com *and the router will then form a
> > | PPP connection OK.
>
> > The few times I've power cycled a Voyager router I have had to do the
> > first connect mannually. *Maybe I'm impatient but all times it has
> > been required, if I wasn't going to stand around racking up extra
> > costs for the end user.
>
> That may well be true. *But I meant the factory reset, which wipes awayany
> user configuration and restores the default settings.
>
> It may well be true that you have to open a web browser at the router's
> status page and click the "connect" button you find there. *Of course, if
> you installed the software that BT supply on their CD you would have to do
> that every time you started the PC, then probably at 20 minute intervals
> thereafter ....
>
> All very good reasons not to use BT as your ISP ....
>
> --
> Graham J- Hide quoted text -
>
> - Show quoted text -

HI,
have seen usb modems locked to BT, do'nt know about home hubs, but
below is my voyager login screen. Not with BT by the way, never
installed their cd.

Allan

To use your Broadband service, please verify your Broadband user name
and password.
Broadband User Name:
Password:
Session established by: Always On
Dial on Demand
Disconnect if no activity for minutes
Manually Connect
Disconnect if no activity for minutes

Thanks to all for the input

--


Regards
p.mc