BT Vision / Home Hub tech support

About 6 months ago my colleague (against my advice) had BT Vision installed,
and I recall that there was then a specialist technical support desk,
possibly based in Newcastle, which dealt with all problems, including
broadband. It was staffed by people who didn't have to work off a script,
and was extremely helpful.

My colleague's connection has been down for three days and he has spent more
than 8½ hours on the phone being told to reboot the Home Hub, reset it,
reinstall drivers and all the usual ridiculous entries for the script, all
without making a single difference to the situation.

Does anyone know if this office still exists and if so, what's the number?

Many thanks.

"Henry Ross" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> About 6 months ago my colleague (against my advice) had BT Vision
> installed, and I recall that there was then a specialist technical support
> desk, possibly based in Newcastle, which dealt with all problems,
> including broadband. It was staffed by people who didn't have to work off
> a script, and was extremely helpful.
>
> My colleague's connection has been down for three days and he has spent
> more than 8½ hours on the phone being told to reboot the Home Hub, reset
> it, reinstall drivers and all the usual ridiculous entries for the script,
> all without making a single difference to the situation.
>
> Does anyone know if this office still exists and if so, what's the number?
>
> Many thanks.
>

Why are you so bothered? I wouldn't have anything to do with it unless you
know what you're doing or you will turn in to his 24hour support line.

>> About 6 months ago my colleague (against my advice) had BT Vision
>> installed, and I recall that there was then a specialist technical
>> support desk, possibly based in Newcastle, which dealt with all problems,
>> including broadband. It was staffed by people who didn't have to work
>> off a script, and was extremely helpful.
>>
>> My colleague's connection has been down for three days and he has spent
>> more than 8½ hours on the phone being told to reboot the Home Hub, reset
>> it, reinstall drivers and all the usual ridiculous entries for the
>> script, all without making a single difference to the situation.
>>
>> Does anyone know if this office still exists and if so, what's the
>> number?
>>
>> Many thanks.
>
> Why are you so bothered? I wouldn't have anything to do with it unless
> you know what you're doing or you will turn in to his 24hour support line.

A strange response, but since you pose the question... I'm bothered because
my friend doesn't have internet connection and is not particularly
technically literate, and so occasionally asks my advice on technical
issues; because my friends, when they ask for my assistance, usually get it
wherever I am able (a reasonable definition of friendship in my book);
because my friend has no internet connection and so cannot pose the question
themselves, and because this seems to be a reasonable forum in which to ask
the question.

"Henry Ross" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> A strange response, but since you pose the question... I'm bothered
> because my friend doesn't have internet connection and is not particularly
> technically literate, and so occasionally asks my advice on technical
> issues; because my friends, when they ask for my assistance, usually get
> it wherever I am able (a reasonable definition of friendship in my book);
> because my friend has no internet connection and so cannot pose the
> question themselves, and because this seems to be a reasonable forum in
> which to ask the question.

I have two numbers at hand - although no idea of they are UK based.

0800 800 900 - for Customer Services 8am to 10pm daily.

0845 600 7030 - Tech Helpdesk for BTVision & BTBroadband - 24 hr.

If you/he has tried these two, post a message and I'll have a look for a
better number when I get back to work on Monday.

Cap'n Jack