BT USB modem problem

A colleague has run into a problem with her BT Broadband ADSL installation,
and we think the trouble is down to the modem driver installation.
Everything was running fine and XP SP2 hadn't caused any problems, but last
week, out of the blue, the modem stopped working. On the phone to BT
support, they had to try a number of tricks to get the modem recognised
again, and since that time it hasn't been able to connect through MSN
Messenger.

Now, here are the oddities - the modem software can't be uninstalled in
Add/Remove Programs - the entry just goes grey for a few moments, then
reappears as normal. There isn't a system tray entry which can be right
clicked for the uninstall option.

We found the entry in Device Manager and deleted the entry, but when we
tried to install the new drivers (after a cold boot) the installation
software kicked us back saying that there was an existing software
installation, and to click here to uninstall it. Needless to say, this
failed.

So, we're left with a modem which won't uninstall, MSN Messenger which won't
work and much scratching of heads. Can anyone offer any advice?

TIA

"Bob" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> A colleague has run into a problem with her BT Broadband ADSL
installation,
> and we think the trouble is down to the modem driver installation.
> Everything was running fine and XP SP2 hadn't caused any problems, but
last
> week, out of the blue, the modem stopped working. On the phone to BT
> support, they had to try a number of tricks to get the modem recognised
> again, and since that time it hasn't been able to connect through MSN
> Messenger.
>
> Now, here are the oddities - the modem software can't be uninstalled in
> Add/Remove Programs - the entry just goes grey for a few moments, then
> reappears as normal. There isn't a system tray entry which can be right
> clicked for the uninstall option.
>
> We found the entry in Device Manager and deleted the entry, but when we
> tried to install the new drivers (after a cold boot) the installation
> software kicked us back saying that there was an existing software
> installation, and to click here to uninstall it. Needless to say, this
> failed.
>
> So, we're left with a modem which won't uninstall, MSN Messenger which
won't
> work and much scratching of heads. Can anyone offer any advice?
>
> TIA
>
>

Have you tried booting to Safe Mode?
Press F8 before Windows starts to load for the Boot Menu.

Martin.

Look on the CD that came with the modem for an exe file that will do a total
uninstall including the registry entries. Unfortunately, the file may not
have a particularly meaningful name.


"Bob" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> A colleague has run into a problem with her BT Broadband ADSL
installation,
> and we think the trouble is down to the modem driver installation.
> Everything was running fine and XP SP2 hadn't caused any problems, but
last
> week, out of the blue, the modem stopped working. On the phone to BT
> support, they had to try a number of tricks to get the modem recognised
> again, and since that time it hasn't been able to connect through MSN
> Messenger.
>
> Now, here are the oddities - the modem software can't be uninstalled in
> Add/Remove Programs - the entry just goes grey for a few moments, then
> reappears as normal. There isn't a system tray entry which can be right
> clicked for the uninstall option.
>
> We found the entry in Device Manager and deleted the entry, but when we
> tried to install the new drivers (after a cold boot) the installation
> software kicked us back saying that there was an existing software
> installation, and to click here to uninstall it. Needless to say, this
> failed.
>
> So, we're left with a modem which won't uninstall, MSN Messenger which
won't
> work and much scratching of heads. Can anyone offer any advice?
>
> TIA
>
>

> > A colleague has run into a problem with her BT Broadband ADSL
> installation,
> > and we think the trouble is down to the modem driver installation.
> > Everything was running fine and XP SP2 hadn't caused any problems, but
> last
> > week, out of the blue, the modem stopped working. On the phone to BT
> > support, they had to try a number of tricks to get the modem recognised
> > again, and since that time it hasn't been able to connect through MSN
> > Messenger.
> >
> > Now, here are the oddities - the modem software can't be uninstalled in
> > Add/Remove Programs - the entry just goes grey for a few moments, then
> > reappears as normal. There isn't a system tray entry which can be right
> > clicked for the uninstall option.
> >
> > We found the entry in Device Manager and deleted the entry, but when we
> > tried to install the new drivers (after a cold boot) the installation
> > software kicked us back saying that there was an existing software
> > installation, and to click here to uninstall it. Needless to say, this
> > failed.
> >
> > So, we're left with a modem which won't uninstall, MSN Messenger which
> won't
> > work and much scratching of heads. Can anyone offer any advice?
> >
> > TIA
> >
> >
>
> Have you tried booting to Safe Mode?
> Press F8 before Windows starts to load for the Boot Menu.
>
>
Yes, we tried Safe Mode with the same results. The modem, by the way, is a
BT Voyager USB ADSL Modem

There's nothing remotely on the CD which makes any reference to uninstalling
the damn thing. The only executable file is for installation/setup.

> Look on the CD that came with the modem for an exe file that will do a
total
> uninstall including the registry entries. Unfortunately, the file may not
> have a particularly meaningful name.
>
>
> > A colleague has run into a problem with her BT Broadband ADSL
> installation,
> > and we think the trouble is down to the modem driver installation.
> > Everything was running fine and XP SP2 hadn't caused any problems, but
> last
> > week, out of the blue, the modem stopped working. On the phone to BT
> > support, they had to try a number of tricks to get the modem recognised
> > again, and since that time it hasn't been able to connect through MSN
> > Messenger.
> >
> > Now, here are the oddities - the modem software can't be uninstalled in
> > Add/Remove Programs - the entry just goes grey for a few moments, then
> > reappears as normal. There isn't a system tray entry which can be right
> > clicked for the uninstall option.
> >
> > We found the entry in Device Manager and deleted the entry, but when we
> > tried to install the new drivers (after a cold boot) the installation
> > software kicked us back saying that there was an existing software
> > installation, and to click here to uninstall it. Needless to say, this
> > failed.
> >
> > So, we're left with a modem which won't uninstall, MSN Messenger which
> won't
> > work and much scratching of heads. Can anyone offer any advice?
> >
> > TIA
> >
> >
>
>

You could try running the setup again - it may detect the current drivers
and off to repair or uninstall them for you...

Martin.


"Trent SC" <(E-Mail Removed)> wrote in message
news:415323ca$0$42258$(E-Mail Removed)...
> There's nothing remotely on the CD which makes any reference to
uninstalling
> the damn thing. The only executable file is for installation/setup.
>
> > Look on the CD that came with the modem for an exe file that will do a
> total
> > uninstall including the registry entries. Unfortunately, the file may
not
> > have a particularly meaningful name.
> >
> >
> > > A colleague has run into a problem with her BT Broadband ADSL
> > installation,
> > > and we think the trouble is down to the modem driver installation.
> > > Everything was running fine and XP SP2 hadn't caused any problems, but
> > last
> > > week, out of the blue, the modem stopped working. On the phone to BT
> > > support, they had to try a number of tricks to get the modem
recognised
> > > again, and since that time it hasn't been able to connect through MSN
> > > Messenger.
> > >
> > > Now, here are the oddities - the modem software can't be uninstalled
in
> > > Add/Remove Programs - the entry just goes grey for a few moments, then
> > > reappears as normal. There isn't a system tray entry which can be
right
> > > clicked for the uninstall option.
> > >
> > > We found the entry in Device Manager and deleted the entry, but when
we
> > > tried to install the new drivers (after a cold boot) the installation
> > > software kicked us back saying that there was an existing software
> > > installation, and to click here to uninstall it. Needless to say,
this
> > > failed.
> > >
> > > So, we're left with a modem which won't uninstall, MSN Messenger which
> > won't
> > > work and much scratching of heads. Can anyone offer any advice?
> > >
> > > TIA
> > >
> > >
> >
> >
>
>

No dice - the setup tells us that there's already a driver installed and do
we want to uninstall it. Click on yes and the uninstallation fails, and so
the setup halts. Grrr!

> You could try running the setup again - it may detect the current drivers
> and off to repair or uninstall them for you...
>
> > There's nothing remotely on the CD which makes any reference to
> uninstalling
> > the damn thing. The only executable file is for installation/setup.
> >
> > > Look on the CD that came with the modem for an exe file that will do a
> > total
> > > uninstall including the registry entries. Unfortunately, the file may
> not
> > > have a particularly meaningful name.
> > >
> > >
> > > > A colleague has run into a problem with her BT Broadband ADSL
> > > installation,
> > > > and we think the trouble is down to the modem driver installation.
> > > > Everything was running fine and XP SP2 hadn't caused any problems,
but
> > > last
> > > > week, out of the blue, the modem stopped working. On the phone to
BT
> > > > support, they had to try a number of tricks to get the modem
> recognised
> > > > again, and since that time it hasn't been able to connect through
MSN
> > > > Messenger.
> > > >
> > > > Now, here are the oddities - the modem software can't be uninstalled
> in
> > > > Add/Remove Programs - the entry just goes grey for a few moments,
then
> > > > reappears as normal. There isn't a system tray entry which can be
> right
> > > > clicked for the uninstall option.
> > > >
> > > > We found the entry in Device Manager and deleted the entry, but when
> we
> > > > tried to install the new drivers (after a cold boot) the
installation
> > > > software kicked us back saying that there was an existing software
> > > > installation, and to click here to uninstall it. Needless to say,
> this
> > > > failed.
> > > >
> > > > So, we're left with a modem which won't uninstall, MSN Messenger
which
> > > won't
> > > > work and much scratching of heads. Can anyone offer any advice?
> > > >
> > > > TIA

>>>>>>>>>>>>>>>>>> Original Message <<<<<<<<<<<<<<<<<<

On 23/09/04, 19:19:21, "Bob" <(E-Mail Removed)> wrote regarding BT
USB modem problem:


> A colleague has run into a problem with her BT Broadband ADSL
installation,
> and we think the trouble is down to the modem driver installation.
> Everything was running fine and XP SP2 hadn't caused any problems, but
last
> week, out of the blue, the modem stopped working. On the phone to BT
> support, they had to try a number of tricks to get the modem recognised
> again, and since that time it hasn't been able to connect through MSN
> Messenger.

> Now, here are the oddities - the modem software can't be uninstalled in
> Add/Remove Programs - the entry just goes grey for a few moments, then
> reappears as normal. There isn't a system tray entry which can be right
> clicked for the uninstall option.

> We found the entry in Device Manager and deleted the entry, but when we
> tried to install the new drivers (after a cold boot) the installation
> software kicked us back saying that there was an existing software
> installation, and to click here to uninstall it. Needless to say, this
> failed.

> So, we're left with a modem which won't uninstall, MSN Messenger which
won't
> work and much scratching of heads. Can anyone offer any advice?

> TIA


First unplug the adsl modem. On the cd there should be a program called
doctor.exe or something similar, double click it (nothing much happens)
then double click install/setup. Follow the instructions, and only plug
in the modem when asked too. Hopefully that should do it, I had the same
problem about a year ago(I hope I remembered it correctly). I have since
gone to an ethernet modem/router, no drivers to worry about, and they
work with every OS there is. I can't help with MSN Messenger as I usually
disable it.

Regards Ian Donaldson

Newtownards
Northern Ireland
(E-Mail Removed)

Suggest you try phoning the Voyager helpline. I know it's premium rate but
they solved the problem I had with my Voyager 2000 router in about 2 mins so
it only cost me about £1. Was well worth it compared to the hours I spent
trying to fix the drivers on my device.

"Trent SC" <(E-Mail Removed)> wrote in message
news:415323ca$0$42258$(E-Mail Removed)...
> There's nothing remotely on the CD which makes any reference to
uninstalling
> the damn thing. The only executable file is for installation/setup.
>
> > Look on the CD that came with the modem for an exe file that will do a
> total
> > uninstall including the registry entries. Unfortunately, the file may
not
> > have a particularly meaningful name.
> >
> >
> > > A colleague has run into a problem with her BT Broadband ADSL
> > installation,
> > > and we think the trouble is down to the modem driver installation.
> > > Everything was running fine and XP SP2 hadn't caused any problems, but
> > last
> > > week, out of the blue, the modem stopped working. On the phone to BT
> > > support, they had to try a number of tricks to get the modem
recognised
> > > again, and since that time it hasn't been able to connect through MSN
> > > Messenger.
> > >
> > > Now, here are the oddities - the modem software can't be uninstalled
in
> > > Add/Remove Programs - the entry just goes grey for a few moments, then
> > > reappears as normal. There isn't a system tray entry which can be
right
> > > clicked for the uninstall option.
> > >
> > > We found the entry in Device Manager and deleted the entry, but when
we
> > > tried to install the new drivers (after a cold boot) the installation
> > > software kicked us back saying that there was an existing software
> > > installation, and to click here to uninstall it. Needless to say,
this
> > > failed.
> > >
> > > So, we're left with a modem which won't uninstall, MSN Messenger which
> > won't
> > > work and much scratching of heads. Can anyone offer any advice?
> > >
> > > TIA
> > >
> > >
> >
> >
>
>

Do you have the number?

"DMG" <(E-Mail Removed)> wrote in message
news:rpidnZ05ILu-(E-Mail Removed)...
> Suggest you try phoning the Voyager helpline. I know it's premium rate
but
> they solved the problem I had with my Voyager 2000 router in about 2 mins
so
> it only cost me about £1. Was well worth it compared to the hours I spent
> trying to fix the drivers on my device.
>
> "Trent SC" <(E-Mail Removed)> wrote in message
> news:415323ca$0$42258$(E-Mail Removed)...
> > There's nothing remotely on the CD which makes any reference to
> uninstalling
> > the damn thing. The only executable file is for installation/setup.
> >
> > > Look on the CD that came with the modem for an exe file that will do a
> > total
> > > uninstall including the registry entries. Unfortunately, the file may
> not
> > > have a particularly meaningful name.
> > >
> > >
> > > > A colleague has run into a problem with her BT Broadband ADSL
> > > installation,
> > > > and we think the trouble is down to the modem driver installation.
> > > > Everything was running fine and XP SP2 hadn't caused any problems,
but
> > > last
> > > > week, out of the blue, the modem stopped working. On the phone to
BT
> > > > support, they had to try a number of tricks to get the modem
> recognised
> > > > again, and since that time it hasn't been able to connect through
MSN
> > > > Messenger.
> > > >
> > > > Now, here are the oddities - the modem software can't be uninstalled
> in
> > > > Add/Remove Programs - the entry just goes grey for a few moments,
then
> > > > reappears as normal. There isn't a system tray entry which can be
> right
> > > > clicked for the uninstall option.
> > > >
> > > > We found the entry in Device Manager and deleted the entry, but when
> we
> > > > tried to install the new drivers (after a cold boot) the
installation
> > > > software kicked us back saying that there was an existing software
> > > > installation, and to click here to uninstall it. Needless to say,
> this
> > > > failed.
> > > >
> > > > So, we're left with a modem which won't uninstall, MSN Messenger
which
> > > won't
> > > > work and much scratching of heads. Can anyone offer any advice?
> > > >
> > > > TIA
> > > >
> > > >
> > >
> > >
> >
> >
>
>