BT Total - compensation claim

Can anyone tell me what BT's stance on compensation is for loss of
service in this situation?

I moved to a new address and it took them 3 weeks to move by broadband
from my old address. Ok, it was a lot more involved with a few mess-ups
at their end and long long telephone conversations to support. (I got
transfered 11 times on one occasion over a period of 1 hour).

Am I entitled to apply for a refund of the 3 weeks I had no service?
They had plenty of time to get it correct as I informed of the move 3
weeks in advance.

Thanks for any advice.
Rich.

On Mon, 04 Sep 2006 06:19:57 -0700, muthafunkster wrote:

> Can anyone tell me what BT's stance on compensation is for loss of service
> in this situation?
>

Why don't you just ask them?

--
Regards
Tony
(Take out the garbage to reply)

Tony Hogarty wrote:
> On Mon, 04 Sep 2006 06:19:57 -0700, muthafunkster wrote:
>
> > Can anyone tell me what BT's stance on compensation is for loss of service
> > in this situation?
> >
>
> Why don't you just ask them?
>

That's a fair question.

Having been on the receiving end of BT's "information bullshit experts"
for over 4 hours in total, over 7 phone calls, after having to wait at
least 20 mins in a queue for a representative (costing me over 5 pounds
in calls in total). Then being informed that the problem was being
worked on when in fact (as it became apparent) they hadn't even
bothered to flag it as a problem, I feel that any future dealings with
BT should be undertaken with as much previous information available as
I can lay my eyes on.

I can't find out anywhere on BT's site (funnily enough) if they
compensate in this situation, so am hoping to hear from someone who has
recently attempted the same.

(E-Mail Removed) wrote:
> I can't find out anywhere on BT's site (funnily enough) if they
> compensate in this situation, so am hoping to hear from someone who has
> recently attempted the same.

Are you looking for compensation for a voice line not operating for some
of the time or the Broadband service on that line not operating (or both)?

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> Can anyone tell me what BT's stance on compensation is for loss of
> service in this situation?
>
> I moved to a new address and it took them 3 weeks to move by broadband
> from my old address. Ok, it was a lot more involved with a few mess-ups
> at their end and long long telephone conversations to support. (I got
> transfered 11 times on one occasion over a period of 1 hour).
>
> Am I entitled to apply for a refund of the 3 weeks I had no service?
> They had plenty of time to get it correct as I informed of the move 3
> weeks in advance.
>
> Thanks for any advice.
> Rich.
>
When mine was out for 13 days I asked for compensation and they credited my
phone bill for 13 days pro-rata. If its their fault they should compensate
or at least only charge from when they got it working and not their
activation date they quoted you.

Paul

(E-Mail Removed) explained on 04/09/2006 :
> after having to wait at
> least 20 mins in a queue for a representative (costing me over 5 pounds
> in calls in total)

Why on earth was there a charge of £5+ ?

Jono wrote:
> (E-Mail Removed) explained on 04/09/2006 :
>> after having to wait at
>> least 20 mins in a queue for a representative (costing me over 5 pounds
>> in calls in total)
>
> Why on earth was there a charge of £5+ ?

He didn't say there was a charge of £5+, he said he'd been on the
telephone to them for over 4 hours and it cost him over £5. I believe
that BT Broadband might use 0845 numbers for their contact/support, with
no geographic alternative (given).

Paul Cupis formulated on Monday :
> Jono wrote:
>> (E-Mail Removed) explained on 04/09/2006 :
>>> after having to wait at
>>> least 20 mins in a queue for a representative (costing me over 5 pounds
>>> in calls in total)
>>
>> Why on earth was there a charge of £5+ ?
>
> He didn't say there was a charge of £5+,

Well, he did say he was charged "over 5 pounds" for the calls

> he said he'd been on the
> telephone to them for over 4 hours and it cost him over £5.

6 of one & half a dozen of the other?

> I believe
> that BT Broadband might use 0845 numbers for their contact/support, with
> no geographic alternative (given).

But surely that's a) a reason /not/ to be with BT Broadband and b) the
cost of over 2 hours, not 20 minutes.

"Callers outside the UK will not be able to call our freephone numbers,
our direct numbers are: Residential Sales and Service Centre +44 114
202 4150 & Business Sales and Service Centre +44 207 555 0152"

Jono wrote:
> Paul Cupis formulated on Monday :
>> I believe
>> that BT Broadband might use 0845 numbers for their contact/support, with
>> no geographic alternative (given).
>
> But surely that's a) a reason /not/ to be with BT Broadband and b) the
> cost of over 2 hours, not 20 minutes.

The OP said over 4 hours.

> "Callers outside the UK will not be able to call our freephone numbers,
> our direct numbers are: Residential Sales and Service Centre +44 114 202
> 4150 & Business Sales and Service Centre +44 207 555 0152"

Live and learn - thanks.

It happens that Paul Cupis formulated :
> Jono wrote:
>> Paul Cupis formulated on Monday :
>>> I believe
>>> that BT Broadband might use 0845 numbers for their contact/support, with
>>> no geographic alternative (given).
>>
>> But surely that's a) a reason /not/ to be with BT Broadband and b) the
>> cost of over 2 hours, not 20 minutes.
>
> The OP said over 4 hours.

Duh! Line wrapping - I only saw 20 mins

>> "Callers outside the UK will not be able to call our freephone numbers,
>> our direct numbers are: Residential Sales and Service Centre +44 114 202
>> 4150 & Business Sales and Service Centre +44 207 555 0152"
>
> Live and learn - thanks.

I can't quite fathom why BT Broadband Users might want to call support
from another country........