BT Total Broadband problem

Hi,


Since the installation, I've had huge problems with the speed of my
broadband.
The speed was ridiculously low around 50 kbps. I have called BT several
times about this problem, they said there was a problem with the phone line
etc.
The problem Has now been resolved they said, and the speed stabilised at 120
kbps.
They say it is ok.

Well, I don't think it is.

I am paying £27 for up to 8 mbps speeds and have 40GB download limit.
Spoken to a guy from BT and he says I am paying for usage, not for speed.
Well, it seems to be a nonsense, as Broadband is all about speed.
He said there was nothing they could do.

When I check on BT website, it says:

Check availability - resultsFor Telephone Number 0131******* on Exchange
DEAN

Our initial test on your line indicates that you may be able to have BT
Broadband with download speeds up to 512Kbps, which is up to 10 times faster
than dial-up. At the moment, your telephone line is unable to support our
2Mb speed broadband package. Also, due to the length of your line, an
engineer visit may be required to set up your broadband service.


What is that mean?


I must also note that there were times after installation when the speed was
well over 1mbps, so there must be a way to make it at least that fast.
One more thing, when ordering, another BT guy said that speeds up to 2.4
mbps are available on my line.


Well, I am very confused. Not willing to pay that much for that little.

Anybody could advise what to do, PLEASE?!


Cheers,

Paul

> Since the installation, I've had huge problems with the speed of my
> broadband.
> The speed was ridiculously low around 50 kbps. I have called BT
> several times about this problem, they said there was a problem with
> the phone line etc.
> The problem Has now been resolved they said, and the speed stabilised
> at 120 kbps.
> They say it is ok.
>
> Well, I don't think it is.
>
> I am paying £27 for up to 8 mbps speeds and have 40GB download limit.
> Spoken to a guy from BT and he says I am paying for usage, not for
> speed. Well, it seems to be a nonsense, as Broadband is all about
> speed. He said there was nothing they could do.
>
> When I check on BT website, it says:
>
> Check availability - resultsFor Telephone Number 0131******* on
> Exchange DEAN
>
> Our initial test on your line indicates that you may be able to have
> BT Broadband with download speeds up to 512Kbps, which is up to 10
> times faster than dial-up. At the moment, your telephone line is
> unable to support our 2Mb speed broadband package. Also, due to the
> length of your line, an engineer visit may be required to set up your
> broadband service.
>
> What is that mean?
>
>
> I must also note that there were times after installation when the
> speed was well over 1mbps, so there must be a way to make it at least
> that fast. One more thing, when ordering, another BT guy said that speeds
> up to
> 2.4 mbps are available on my line.
>
>
> Well, I am very confused. Not willing to pay that much for that
> little.
> Anybody could advise what to do, PLEASE?!

This has been covered repeatedly on this NG. Take a look at
www.adslguide.org.uk and read the various notes.

Peter Crosland

"Paul Powszek" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

| Our initial test on your line indicates that you may be able to have BT
| Broadband with download speeds up to 512Kbps, which is up to 10 times faster
| than dial-up. At the moment, your telephone line is unable to support our
| 2Mb speed broadband package. Also, due to the length of your line, an
| engineer visit may be required to set up your broadband service.
|
|
| What is that mean?

Is that not clear enough????
Which bit don't you understand?

"Pier Danone" <Pier (E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Paul Powszek" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
> | Our initial test on your line indicates that you may be able to have BT
> | Broadband with download speeds up to 512Kbps, which is up to 10 times
> faster
> | than dial-up. At the moment, your telephone line is unable to support
> our
> | 2Mb speed broadband package. Also, due to the length of your line, an
> | engineer visit may be required to set up your broadband service.
> |
> |
> | What is that mean?
>
> Is that not clear enough????
> Which bit don't you understand?
>
>

This is what I can understand.

I don't understand why they said that speeds up to 2.5Mb are available on my
line when I was ordering broadband.
Also, that I had speeds of over 1mb just after installations.

>>> Our initial test on your line indicates that you may be able to
>>> have BT Broadband with download speeds up to 512Kbps, which is up
>>> to 10 times faster than dial-up. At the moment, your telephone line
>>> is unable to support our 2Mb speed broadband package. Also, due to
>>> the length of your line, an engineer visit may be required to set
>>> up your broadband service. What is that mean?
>>
>> Is that not clear enough????
>> Which bit don't you understand?
>
> This is what I can understand.
>
> I don't understand why they said that speeds up to 2.5Mb are
> available on my line when I was ordering broadband.
> Also, that I had speeds of over 1mb just after installations.

You need to understand that on a standard BT line i.e. not one that has been
unbundled to another provider there two main forms of service that are
offered through ISPs. Firstly there is the fixed line speed service that is
usually available at 512K 1MB or 2MB dependant on the line conditions. If
the line is long and BT think the speed the line will support they will say
what speed they think it will support. They may also say that an engineer
visit may be required to set it up. Not too difficult to understand is it?

BT also offer a service called MAXDSL that has the potential to offer a
speed of up to 8M though in fact the maximum achievable is just over 7MB.
The actual speed depends on various factors and if you read the various
articles on ADSL guide you will find out more. Amongst other things it is
explained that there is a learning period of ten days or so whilst the BT
system establishes what the maximum stable speed the line will support.

So which kind of service has your ISP supplied? Is it a fixed rate or
variable? Once you tell us that maybe we can help you more. But please make
a little effort and READ the references referred to first.

Peter Crosland