BT Sloppiness

Friday the 13th - I awake to find my telephone line and broadband down.
After a £4 mobile call there is a fault in the exchange (I'd pretty much
established that anyway).

Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer working
overnight on overtime, managed to burn the insulation off pair as he
soldered the tags above - looping it out.

You know, when I start to think that I am a bit harsh to BT engineers, I
am reminded just why I feel the way I do.

> Friday the 13th
Just asking for trouble

>I awake to find my telephone line and broadband down.
> After a £4 mobile call there is a fault in the exchange (I'd pretty much
> established that anyway).
You should be able to claim that money back, if it is their fault
>
> Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer working
> overnight on overtime, managed to burn the insulation off pair as he
> soldered the tags above - looping it out.
>
> You know, when I start to think that I am a bit harsh to BT engineers, I
> am reminded just why I feel the way I do.

> > Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer working
> > overnight on overtime,

Had one of their corporate fibre circuits go down most nights, turned
out it was a loose connector disturbed by an engineer working overnight
probably on overtime. Never happened during the day, usual
allegations "Must be your equipment"..

On Fri, 13 Jun 2008 14:27:00 +0000, ato_zee wrote:

>> > Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer working
>> > overnight on overtime,
>
> Had one of their corporate fibre circuits go down most nights, turned
> out it was a loose connector disturbed by an engineer working overnight
> probably on overtime. Never happened during the day, usual allegations
> "Must be your equipment"..

I'm just wondering if I can charge *them* for *their* faulty equipment.
If it were my fault they would do it sharper than a kittens claws. I may
just have a go at and see.

"Klunk" <(E-Mail Removed)> wrote in message
news:48522f64$0$10638$(E-Mail Removed)...
> Friday the 13th - I awake to find my telephone line and broadband down.
> After a £4 mobile call there is a fault in the exchange (I'd pretty much
> established that anyway).
>
> Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer working
> overnight on overtime, managed to burn the insulation off pair as he
> soldered the tags above - looping it out.
>
> You know, when I start to think that I am a bit harsh to BT engineers, I
> am reminded just why I feel the way I do.

What stands out to me in your post is BTs honesty in telling you
what happened.
I take it this is one off event?
Haven't you ever made an error in your chosen trade or profession?

Incidentally, I do not work for BT.
--
Graham

%Profound_observation%

On Fri, 13 Jun 2008 16:34:07 +0100, Graham. passed an empty day by
writing:

> "Klunk" <(E-Mail Removed)> wrote in message
> news:48522f64$0$10638$(E-Mail Removed)...
>> Friday the 13th - I awake to find my telephone line and broadband down.
>> After a 4 mobile call there is a fault in the exchange (I'd pretty much
>> established that anyway).
>>
>> Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer working
>> overnight on overtime, managed to burn the insulation off pair as he
>> soldered the tags above - looping it out.
>>
>> You know, when I start to think that I am a bit harsh to BT engineers,
>> I am reminded just why I feel the way I do.
>
> What stands out to me in your post is BTs honesty in telling you what
> happened.
> I take it this is one off event?
> Haven't you ever made an error in your chosen trade or profession?
>
> Incidentally, I do not work for BT.

Yes, I've made plenty of mistakes - for example leaving a different sock
on in my above follow up. I tend to learn from them and try not to repeat
them.

No, it's not a one off event. It's about the fourth time in 12 months.
Always in the exchange, always as a result of something someone has done.
If I made a mistake and the fault was mine, I would be charged £99 + VAT.
If this was a level playing field I would be able to charge them for
their mistake.

Klunk <(E-Mail Removed)> wrote:
> If this was a level playing field I would be able to charge them for
> their mistake.

IIRC business lines do have compensation payments built-in.
Chris

"Klunk" <(E-Mail Removed)> wrote in message
news:485294e7$0$2489$(E-Mail Removed)...
> On Fri, 13 Jun 2008 16:34:07 +0100, Graham. passed an empty day by
> writing:
>
>> "Klunk" <(E-Mail Removed)> wrote in message
>> news:48522f64$0$10638$(E-Mail Removed)...
>>> Friday the 13th - I awake to find my telephone line and broadband down.
>>> After a 4 mobile call there is a fault in the exchange (I'd pretty much
>>> established that anyway).
>>>
>>> Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer working
>>> overnight on overtime, managed to burn the insulation off pair as he
>>> soldered the tags above - looping it out.
>>>
>>> You know, when I start to think that I am a bit harsh to BT engineers,
>>> I am reminded just why I feel the way I do.
>>
>> What stands out to me in your post is BTs honesty in telling you what
>> happened.
>> I take it this is one off event?
>> Haven't you ever made an error in your chosen trade or profession?
>>
>> Incidentally, I do not work for BT.
>
> Yes, I've made plenty of mistakes - for example leaving a different sock
> on in my above follow up. I tend to learn from them and try not to repeat
> them.
>
> No, it's not a one off event. It's about the fourth time in 12 months.
> Always in the exchange, always as a result of something someone has done.
> If I made a mistake and the fault was mine, I would be charged £99 + VAT.
> If this was a level playing field I would be able to charge them for
> their mistake.
>



critcher said............................
absolutely correct, you should be able to charge for their incompetence.

Klunk wrote:
> On Fri, 13 Jun 2008 16:34:07 +0100, Graham. passed an empty day by
> writing:
>
>> "Klunk" <(E-Mail Removed)> wrote in message
>> news:48522f64$0$10638$(E-Mail Removed)...
>>> Friday the 13th - I awake to find my telephone line and broadband
>>> down. After a 4 mobile call there is a fault in the exchange (I'd
>>> pretty much established that anyway).
>>>
>>> Why? Was it overload? Rats? Sheer strain? Nope. A BT engineer
>>> working overnight on overtime, managed to burn the insulation off
>>> pair as he soldered the tags above - looping it out.
>>>
>>> You know, when I start to think that I am a bit harsh to BT
>>> engineers, I am reminded just why I feel the way I do.
>>
>> What stands out to me in your post is BTs honesty in telling you
>> what happened.
>> I take it this is one off event?
>> Haven't you ever made an error in your chosen trade or profession?
>>
>> Incidentally, I do not work for BT.
>
> Yes, I've made plenty of mistakes - for example leaving a different
> sock on in my above follow up. I tend to learn from them and try
> not to repeat them.
>
> No, it's not a one off event. It's about the fourth time in 12
> months. Always in the exchange, always as a result of something
> someone has done. If I made a mistake and the fault was mine, I
> would be charged £99 + VAT. If this was a level playing field I
> would be able to charge them for their mistake.

Just wait until the 12 hour shifts start 19:00 to 07:00, yep that's what
they're planning to start.....

In news:(E-Mail Removed),
Chris Davies <chris-(E-Mail Removed)> typed, for some strange,
unexplained reason:
: Klunk <(E-Mail Removed)> wrote:
: > If this was a level playing field I would be able to charge them for
: > their mistake.
:
: IIRC business lines do have compensation payments built-in.
: Chris

Not at the same rates though.

Ivor