BT providing the wrong web pages??????

Hi all.

I have two clients using BT Broadband and when they go to
www.theirdomain.co.uk it returns the wrong website. (i.e - not their,
BUT something that appears to have the same domain name)

Is this a BT problem? I'd imagine it's something to do with DNS but
getting through to BT Broadband help is proving no fun.

Thoughts anyone?

Well sounds like a DNS problem, might be down BT' End. But first I
would test the local side. Fire up command prompt and type:

ipconfig /flushdns

then open your browser and try the domain, do Ctrl+F5 as well just to
make sure. If the problem is still there then it is probally BT's DNS
servers that have got a fault. Try using OpenDNS's servers for name
lookup, the IP's are:

208.67.222.222
208.67.220.220

Just enter that into your router and repair the network connection or
enter in TCP/IP properties for the network adapter. If it still don't
work then maybe there is a problem with where the domain is linked to
so check with the domain provider.

I presume you've tried "ping" to see what the domain resolves to on a
"working" machine and on your clients machines? You can also use "nslookup"
on Windows to figure out who returns the IP addresses.

Paul DS

On Tue, 01 Apr 2008 08:36:52 +0100, Steve Olive
<steve_@_steveolive_dot_co_dot_uk> wrote:

>I have two clients using BT Broadband and when they go to
>www.theirdomain.co.uk it returns the wrong website. (i.e - not their,
>BUT something that appears to have the same domain name)
>
>Is this a BT problem? I'd imagine it's something to do with DNS but
>getting through to BT Broadband help is proving no fun.
>
>Thoughts anyone?

Another secret Phorm trial?

<http://www.theregister.co.uk/2008/04/01/bt_phorm_2006_trial/>
--
Martin Jay

Steve Olive wrote:
> Hi all.
>
> I have two clients using BT Broadband and when they go to
> www.theirdomain.co.uk it returns the wrong website. (i.e - not their,
> BUT something that appears to have the same domain name)
>
> Is this a BT problem? I'd imagine it's something to do with DNS but
> getting through to BT Broadband help is proving no fun.
>
> Thoughts anyone?

Sorted now.
Someone changed one of the Nameservers at Fasthosts. It wasn't me and
nobody else has access to my account, or so I thought.
Password changed so fingers crossed.

Thanks all.