BT problems, web traffic

Anyone else having problems with traffic over port 80 this morning with
BT? Have a customer who can't connect out over the web, but everything
else is working.

I can remote into their DC, ping/tracert addresses fine. DNS works;
names are resolving to IP's.. Connecting to web servers on non-standard
ports (e.g. 8080) works.. Connecting to other services (POP3, IMAP) works..

...but anything over port 80 does not. I've tried connecting to a POP3
server on a remote host running on ports 80 and 110.. The 80 connection
fails while the 110 goes through.

Anyone else suffering from this?

BT demand I visit the site to carry out tests, Remote Desktop via VPN
isn't good enough for them it seems.

Simon Dobson wrote:
> Anyone else having problems with traffic over port 80 this morning with
> BT? Have a customer who can't connect out over the web, but everything
> else is working.
>
> I can remote into their DC, ping/tracert addresses fine. DNS works;
> names are resolving to IP's.. Connecting to web servers on non-standard
> ports (e.g. 8080) works.. Connecting to other services (POP3, IMAP) works..
>
> ..but anything over port 80 does not. I've tried connecting to a POP3
> server on a remote host running on ports 80 and 110.. The 80 connection
> fails while the 110 goes through.
>
> Anyone else suffering from this?
>
> BT demand I visit the site to carry out tests, Remote Desktop via VPN
> isn't good enough for them it seems.

Hi Simon,

Having exactly the same problem here at the moment. Everything else
(RDP, USenet, ftp, pcanywhere, skype etc) is working fine, just Web
Access. What is very strange though is that one of the pcs plugged into
our bt business router is working fine and the other (using ISA Server
for the lan) is not. Haven't had chance to swap things over yet to
investigate.

David Gouge wrote:
> Simon Dobson wrote:
>> Anyone else having problems with traffic over port 80 this morning with
>> BT? Have a customer who can't connect out over the web, but everything
>> else is working.
>>
>> I can remote into their DC, ping/tracert addresses fine. DNS works;
>> names are resolving to IP's.. Connecting to web servers on non-standard
>> ports (e.g. 8080) works.. Connecting to other services (POP3, IMAP)
>> works..
>>
>> ..but anything over port 80 does not. I've tried connecting to a POP3
>> server on a remote host running on ports 80 and 110.. The 80 connection
>> fails while the 110 goes through.
>>
>> Anyone else suffering from this?
>>
>> BT demand I visit the site to carry out tests, Remote Desktop via VPN
>> isn't good enough for them it seems.
>
> Hi Simon,
>
> Having exactly the same problem here at the moment. Everything else
> (RDP, USenet, ftp, pcanywhere, skype etc) is working fine, just Web
> Access. What is very strange though is that one of the pcs plugged into
> our bt business router is working fine and the other (using ISA Server
> for the lan) is not. Haven't had chance to swap things over yet to
> investigate.

Update: We have a block of 5 ips. Our first IP has the problem with
the web access not working. The other 4 are working fine! Called BT
and the helpdesk chappy said that he's had 4 similar calls today and
that the engineers are working on the problem.

So now we play the waiting game.

> Update: We have a block of 5 ips. Our first IP has the problem with
> the web access not working. The other 4 are working fine! Called BT and
> the helpdesk chappy said that he's had 4 similar calls today and that the
> engineers are working on the problem.
>
> So now we play the waiting game.

Why don't you just change IP and see if you can find a working one?

Just change the part of your login name in front of the @ sign and it should
change it.

Or disconnect for a while and see if it picks up another IP on reconnection.
I used to do that when I was with BT to get a better speed. Not all servers
are made equal.

It's Me wrote:

> Just change the part of your login name in front of the @ sign and it should
> change it.

No, that'll just mean that he doesn't authenticate and will then have
no connection...

(E-Mail Removed), on 13 Jul 2006 11:49:07 -0700, said

>It's Me wrote:
>
>> Just change the part of your login name in front of the @ sign and it should
>> change it.
>
>No, that'll just mean that he doesn't authenticate and will then have
>no connection...

Actually, "It's Me" is correct. See my shortcuts option 0d/a and 0d/b

--
Andy
----
[ http://www.andyweb.co.uk/pictures/ ] - almost 800 pictures
[ http://www.andyweb.co.uk/shortcuts ] - BTYahoo!/BTow shortcuts

>>It's Me wrote:
>>
>>> Just change the part of your login name in front of the @ sign and it
>>> should
>>> change it.
>>
>>No, that'll just mean that he doesn't authenticate and will then have
>>no connection...
>
> Actually, "It's Me" is correct. See my shortcuts option 0d/a and 0d/b
>
> --
> Andy
> ----
> [ http://www.andyweb.co.uk/pictures/ ] - almost 800 pictures
> [ http://www.andyweb.co.uk/shortcuts ] - BTYahoo!/BTow shortcuts
>
>

Thanks for the support Andy, I know it works I used to change mine every day
when I was with BT, its the only thing I miss now that I am with Zen and a
fixed IP.

Andy wrote:
> (E-Mail Removed), on 13 Jul 2006 11:49:07 -0700, said
>
>> It's Me wrote:
>>
>>> Just change the part of your login name in front of the @ sign and it should
>>> change it.
>> No, that'll just mean that he doesn't authenticate and will then have
>> no connection...
>
> Actually, "It's Me" is correct. See my shortcuts option 0d/a and 0d/b
>
Heh heh, actually "It's Me" isn't correct. We have 5 fixed ip addresses
of which only the first one in the block wasn't working. Now yeah, we
could have just switched to one of the other four, but we run an
Exchange mail server and the MX records for our email domain point to
our first IP. So we would have gained web access but lost email.

#Anyway, it's all back up and running now, looks like the bt chappies
have plugged the cable marked 'Web Access, do not unplug' back in again.

Andy wrote:

> Actually, "It's Me" is correct. See my shortcuts option 0d/a and 0d/b

Sorry, I am correct. With 5 static IP addresses we are talking about a
business customer - username is going to be A******@hg**.btclick.com,
you cannot randomly choose which hg you use and you definately aren't
going to be able to authenticate successfully choosing random network
IDs. Your site info in this regard is only applicable to residential
customers.

Regards

WIllie MacLeod

(E-Mail Removed) wrote:
> Andy wrote:
>
>> Actually, "It's Me" is correct. See my shortcuts option 0d/a and 0d/b
>
> Sorry, I am correct. With 5 static IP addresses we are talking about a
> business customer - username is going to be A******@hg**.btclick.com,
> you cannot randomly choose which hg you use and you definately aren't
> going to be able to authenticate successfully choosing random network
> IDs. Your site info in this regard is only applicable to residential
> customers.
>
> Regards
>
> WIllie MacLeod
>
Hit the nail on the head.