BT Order status - can you get more information - which department on 150

Hi,

As you know I've got an order for ADSL.

My exchange went live on the 6th August. My isp expect my connection to be
live by the 13th August 2003.

I've just tried to ring bt to get some more information and went to the bt
broadband order status department on 150.

The reason I decided to try and ring is that on the bt website i can see an
order which was placed on the 23rd. Is there any department which I can go
through to get more information than what my isp can tell me or is it the
case that bt wholesale will only talk to isps about order status even though
I can see the order on my bt account on the bt website ????.

According to the guy at plusnet he thought that I had passed the line test.
My order was submitted on the 23rd and apparently you get a rejection
straight away on this instance though I thought they could only do a line
test once the exchange was active.

Any suggestions on who to speak to at bt would be appreciated.

Many thanks


Craig Henry

Why do you want to contact BT ?

You have no relationship for Broadband with BT - do not confuse matters by
contacting BT - go through your ISP.

Why on earth do you want to talk to BT - if your order is in and are
awaiting installation, there is no more information to be had.

On 8/8/03 8:16 pm, in article bh0svf$tqu5p$(E-Mail Removed),
"Craig Henry" <(E-Mail Removed)> wrote:

> Hi,
>
> As you know I've got an order for ADSL.
>
> My exchange went live on the 6th August. My isp expect my connection to be
> live by the 13th August 2003.
>
> I've just tried to ring bt to get some more information and went to the bt
> broadband order status department on 150.
>
> The reason I decided to try and ring is that on the bt website i can see an
> order which was placed on the 23rd. Is there any department which I can go
> through to get more information than what my isp can tell me or is it the
> case that bt wholesale will only talk to isps about order status even though
> I can see the order on my bt account on the bt website ????.
>
> According to the guy at plusnet he thought that I had passed the line test.
> My order was submitted on the 23rd and apparently you get a rejection
> straight away on this instance though I thought they could only do a line
> test once the exchange was active.
>
> Any suggestions on who to speak to at bt would be appreciated.
>
> Many thanks
>
>
> Craig Henry
>
>

I'd just be happier if the bt order status page actually showed things like
expected date of completion. At the minute it shows ipstrem 500 and adsl
self install. Is that normal ???. Its just bugging me to know if I've 100%
definitely passed the line test.

Craig Henry
"Graham in Melton" <(E-Mail Removed)> wrote in message
news:BB59BA4C.122D1%(E-Mail Removed)...
> Why do you want to contact BT ?
>
> You have no relationship for Broadband with BT - do not confuse matters by
> contacting BT - go through your ISP.
>
> Why on earth do you want to talk to BT - if your order is in and are
> awaiting installation, there is no more information to be had.
>
> On 8/8/03 8:16 pm, in article bh0svf$tqu5p$(E-Mail Removed),
> "Craig Henry" <(E-Mail Removed)> wrote:
>
> > Hi,
> >
> > As you know I've got an order for ADSL.
> >
> > My exchange went live on the 6th August. My isp expect my connection to
be
> > live by the 13th August 2003.
> >
> > I've just tried to ring bt to get some more information and went to the
bt
> > broadband order status department on 150.
> >
> > The reason I decided to try and ring is that on the bt website i can see
an
> > order which was placed on the 23rd. Is there any department which I can
go
> > through to get more information than what my isp can tell me or is it
the
> > case that bt wholesale will only talk to isps about order status even
though
> > I can see the order on my bt account on the bt website ????.
> >
> > According to the guy at plusnet he thought that I had passed the line
test.
> > My order was submitted on the 23rd and apparently you get a rejection
> > straight away on this instance though I thought they could only do a
line
> > test once the exchange was active.
> >
> > Any suggestions on who to speak to at bt would be appreciated.
> >
> > Many thanks
> >
> >
> > Craig Henry
> >
> >
>

"Craig Henry" <(E-Mail Removed)> wrote in message
news:bh0u65$r81oa$(E-Mail Removed)...
> I'd just be happier if the bt order status page actually showed things
like
> expected date of completion. At the minute it shows ipstrem 500 and adsl
> self install. Is that normal ???. Its just bugging me to know if I've 100%
> definitely passed the line test.

The BT order status page does not give any more information - in situations
like yours "no news is good news" - just wait and you will be enabled..

Regards
Sunil

Craig Henry wrote:
> I'd just be happier if the bt order status page actually showed
> things like expected date of completion. At the minute it shows
> ipstrem 500 and adsl self install. Is that normal ???. Its just
> bugging me to know if I've 100% definitely passed the line test.

Where is this order status page. Can you post a link ?

Yes my order does have a plus net tracker page on their portal though if you
log in to the bt website you can see the order placed by the isp with bt as
its associated with your telephone number. Heres a copy of the text
************************************************** ***********************
Order Number: ******
Date Order Placed: *******
Requirement: Add, remove or update a product or service
Completion date:





Action Quantity Description
PROVIDE 1 (ADSL) BT IPSTREAM HOME 500
PROVIDE 1 Broadband - IP Self Install

************************************************** *************************
I would'nt be bothered if I could'nt see that.

Though probably as another poster says no news is good news .

Craig Henry

"Graham in Melton" <(E-Mail Removed)> wrote in message
news:BB59DA3E.122EB%(E-Mail Removed)...
> And are you sure that its the right order ?
>
> As you haven't placed an order with BT there isn't any reason why it
should
> appear is there ?
>
> It would probably appear on the Plusnet Order page, or whomever ...
>
> On 8/8/03 9:36 pm, in article bh11jh$slr9h$(E-Mail Removed),
> "Mark" <(E-Mail Removed)> wrote:
>
> > Where is this order status page. Can you post a link ?
>