On 12/11/2004 A W MacFadyen wrote:
> I migrated from BT Yahoo on 29th July I was well out of minium
> contract. When migrated I emailed BT Yahoo saying I was migrating
> asking to switch my account to PaY as You Go, I also recieved an
> email questionaire asking why I was leaving ;-)
>
> When the follwing month I didn't get any advance notification of
> billing from BT in my BT Yahoo mail box and checking the BT Yahoo
> account on line showed the grand sum of £4.16 I thought I was safe
> and dry well clear of BT Yahoo :-) BUT you guessed it !!!! they
> have continued to deduct £27.99 every month from my creditcard.
> Today will I post another recorded delivery letter to BT Yahoo!
> Broadband this time somewhat more strongly worded and copied to the
> CEO.
>
> Those are my experiences draw your own conclusions.
>
> Andrew W MacFadyen
BT were bad enough before Yahoo, they are a joke now.
If you used a long word like 'migrating' then your email will be
circulating round their building while they try to find somebody who
understands it.
I will be leaving them in January when we get broadband here, in the
meantime I changed my payment to DD because I can cancel that. You have
very little control over debits to your credit card, in fact if you
have o/s authorisations you can't even cancel your credit card. I won't
pay for anything by credit card DD now.
--
Jeff Gaines Damerham Hampshire UK
Posted with XanaNews 1.16.4.6
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