OK,
So I goes online to regrade from BT Business 2000 premium to the 8Mbit
"Network" service - but I don't want 'premium' for £100/mo, I want
'standard' at £65 on the basis that we have only had one outage in the
last 2 years and even with the premium service it took BT over 5 days to
fix it!
The online system happily gives me ONE option to upgrade to 'Premium'
and informs me that other services are available BUT WON'T LIST THEM!!!
6 calls later to the BT business broadband and I have a stack of 0800
numbers and have discovered that I must put the order through online
otherwise I get new IP addresses. which would severely screw up soooo
many services that it's a non-starter.
Anyone from BT reading this - care to assist or at least slap whoever
designed your online ordering system?
L3K
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