BT national fault

On behalf of a BT Business broadband customer, I've just tried ringing
0845 600 7020 in order to try to report a fault. (Good ADSL sync, no
PPPoA connection.)

It rings indefinitely.

So I rang my tame "BT Local Business" (much derided in this ng recently)
contact - he says that BT has a national fault, and the helpline is
overloaded and has crashed.

Time to migrate, I feel.

--
Graham J

Graham J wrote:
> On behalf of a BT Business broadband customer, I've just tried ringing
> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no
> PPPoA connection.)
>
> It rings indefinitely.
>
> So I rang my tame "BT Local Business" (much derided in this ng recently)
> contact - he says that BT has a national fault, and the helpline is
> overloaded and has crashed.
>
> Time to migrate, I feel.
>
heard it on radio 2 - birmingham down or summat.

Graham J wrote...

> Time to migrate, I feel.

No ISP can guarantee a fault free service, BT serves me fine and has
done for years, the current outage appears to be regional.

No problems here in Northants and my Home Hub reports:
ADSL line status
Connection information
Line state Connected
Connection time 31 days, 14:30:39
Downstream 10,144 Kbps
Upstream 888 Kbps



--
Ken O'Meara
http://www.btinternet.com/~unsteadyken/

"Graham J" <graham@invalid> wrote in message
news:4e89be78$0$2537$(E-Mail Removed)...
> On behalf of a BT Business broadband customer, I've just tried ringing
> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
> connection.)
>
> It rings indefinitely.
>
> So I rang my tame "BT Local Business" (much derided in this ng recently)
> contact - he says that BT has a national fault, and the helpline is
> overloaded and has crashed.
>
> Time to migrate, I feel.


The BBC is reporting that BT has a major fault affect many customers
nationwide. Details here

http://www.bbc.co.uk/news/technology-15154020

The BBC page states that the story was updated at 1400.

No telecoms system is entirely fault free and no telecoms company can
economically provide a call handling facility that can handle the load that
a widespread fault can cause. Changing to another provider will not give any
guarantee that it will avoid a similar problem in future. To do so would be
a gross over-reaction.

Peter Crosland

Peter Crosland wrote:
> "Graham J" <graham@invalid> wrote in message
> news:4e89be78$0$2537$(E-Mail Removed)...
>> On behalf of a BT Business broadband customer, I've just tried ringing
>> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
>> connection.)
>>
>> It rings indefinitely.
>>
>> So I rang my tame "BT Local Business" (much derided in this ng recently)
>> contact - he says that BT has a national fault, and the helpline is
>> overloaded and has crashed.
>>
>> Time to migrate, I feel.
>
>
> The BBC is reporting that BT has a major fault affect many customers
> nationwide. Details here
>
> http://www.bbc.co.uk/news/technology-15154020
>
> The BBC page states that the story was updated at 1400.
>
> No telecoms system is entirely fault free and no telecoms company can
> economically provide a call handling facility that can handle the load that
> a widespread fault can cause. Changing to another provider will not give any
> guarantee that it will avoid a similar problem in future. To do so would be
> a gross over-reaction.
>

But a correct one in the opinion of most people who bothered to answer
the questionnaire at kitz.co.uk where BT are consistently near the
bottom of the charts.


> Peter Crosland
>
>

On 03/10/2011 16:37, Peter Crosland wrote:
> "Graham J" <graham@invalid> wrote in message
> news:4e89be78$0$2537$(E-Mail Removed)...
>> On behalf of a BT Business broadband customer, I've just tried ringing
>> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
>> connection.)
>>
>> It rings indefinitely.
>>
>> So I rang my tame "BT Local Business" (much derided in this ng recently)
>> contact - he says that BT has a national fault, and the helpline is
>> overloaded and has crashed.
>>
>> Time to migrate, I feel.
>
>
> The BBC is reporting that BT has a major fault affect many customers
> nationwide. Details here
>
> http://www.bbc.co.uk/news/technology-15154020
>
> The BBC page states that the story was updated at 1400.

Not particularly news worthy IMO. ISP's have widespread faults from time
to time - such is life!

> No telecoms system is entirely fault free and no telecoms company can
> economically provide a call handling facility that can handle the load that
> a widespread fault can cause. Changing to another provider will not give any
> guarantee that it will avoid a similar problem in future. To do so would be
> a gross over-reaction.

+1

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------

On Mon, 3 Oct 2011 15:43:19 +0100, UnsteadyKen wrote:

> Graham J wrote...
>
>> Time to migrate, I feel.
>
> No ISP can guarantee a fault free service, BT serves me fine and has
> done for years, the current outage appears to be regional.
>
> No problems here in Northants and my Home Hub reports:
> ADSL line status
> Connection information
> Line state Connected
> Connection time 31 days, 14:30:39
> Downstream 10,144 Kbps
> Upstream 888 Kbps

Also in Northants, about 3.2km from Roade exchange, 2.9 Mbps connection.
--
Peter.
The gods will stay away
whilst religions hold sway

Plusnet Support Team wrote:
> On 03/10/2011 16:37, Peter Crosland wrote:
>> "Graham J"<graham@invalid> wrote in message
>> news:4e89be78$0$2537$(E-Mail Removed)...
>>> On behalf of a BT Business broadband customer, I've just tried ringing
>>> 0845 600 7020 in order to try to report a fault. (Good ADSL sync, no PPPoA
>>> connection.)
>>>
>>> It rings indefinitely.
>>>
>>> So I rang my tame "BT Local Business" (much derided in this ng recently)
>>> contact - he says that BT has a national fault, and the helpline is
>>> overloaded and has crashed.
>>>
>>> Time to migrate, I feel.
>>
>>
>> The BBC is reporting that BT has a major fault affect many customers
>> nationwide. Details here
>>
>> http://www.bbc.co.uk/news/technology-15154020
>>
>> The BBC page states that the story was updated at 1400.
>
> Not particularly news worthy IMO. ISP's have widespread faults from time
> to time - such is life!
>
>> No telecoms system is entirely fault free and no telecoms company can
>> economically provide a call handling facility that can handle the load that
>> a widespread fault can cause. Changing to another provider will not give any
>> guarantee that it will avoid a similar problem in future. To do so would be
>> a gross over-reaction.


A note on the BT website - at:

http://btbusiness.custhelp.com/app/c...JtX3N0YXRlPTAi

.... would be useful.

Professional ISPs (not sure about Plusnet) usually do this, and show a
call queue wait time.

Only luck in this case that it's sufficiently newsworthy to get on the BBC

--
Graham J

"Graham J" <graham@invalid> wrote in message
news:4e89ea91$0$2548$(E-Mail Removed)...
> Plusnet Support Team wrote:
>> On 03/10/2011 16:37, Peter Crosland wrote:
>>> "Graham J"<graham@invalid> wrote in message
>>> news:4e89be78$0$2537$(E-Mail Removed)...
>>>> On behalf of a BT Business broadband customer, I've just
>>>> tried ringing
>>>> 0845 600 7020 in order to try to report a fault. (Good ADSL
>>>> sync, no PPPoA
>>>> connection.)
>>>>
>>>> It rings indefinitely.
>>>>
>>>> So I rang my tame "BT Local Business" (much derided in this
>>>> ng recently)
>>>> contact - he says that BT has a national fault, and the
>>>> helpline is
>>>> overloaded and has crashed.
>>>>
>>>> Time to migrate, I feel.
>>>
>>>
>>> The BBC is reporting that BT has a major fault affect many
>>> customers
>>> nationwide. Details here
>>>
>>> http://www.bbc.co.uk/news/technology-15154020
>>>
>>> The BBC page states that the story was updated at 1400.
>>
>> Not particularly news worthy IMO. ISP's have widespread faults
>> from time
>> to time - such is life!
>>
>>> No telecoms system is entirely fault free and no telecoms
>>> company can
>>> economically provide a call handling facility that can handle
>>> the load that
>>> a widespread fault can cause. Changing to another provider
>>> will not give any
>>> guarantee that it will avoid a similar problem in future. To
>>> do so would be
>>> a gross over-reaction.
>
>
> A note on the BT website - at:
>
> http://btbusiness.custhelp.com/app/c...JtX3N0YXRlPTAi
>
> ... would be useful.
>
> Professional ISPs (not sure about Plusnet) usually do this, and
> show a call queue wait time.
>
> Only luck in this case that it's sufficiently newsworthy to get
> on the BBC
>
> --



Nah. Slow news day - post Conservative Party Conference
headliner.



--
Woody

harrogate three at ntlworld dot com

On Mon, 3 Oct 2011 19:11:01 +0100, "Woody"
<(E-Mail Removed)> wrote:

>"Graham J" <graham@invalid> wrote in message
>news:4e89ea91$0$2548$(E-Mail Removed)...
>> Plusnet Support Team wrote:
>>> On 03/10/2011 16:37, Peter Crosland wrote:
>>>> "Graham J"<graham@invalid> wrote in message
>>>> news:4e89be78$0$2537$(E-Mail Removed)...
>>>>> On behalf of a BT Business broadband customer, I've just
>>>>> tried ringing
>>>>> 0845 600 7020 in order to try to report a fault. (Good ADSL
>>>>> sync, no PPPoA
>>>>> connection.)
>>>>>
>>>>> It rings indefinitely.
>>>>>
>>>>> So I rang my tame "BT Local Business" (much derided in this
>>>>> ng recently)
>>>>> contact - he says that BT has a national fault, and the
>>>>> helpline is
>>>>> overloaded and has crashed.
>>>>>
>>>>> Time to migrate, I feel.
>>>>
>>>>
>>>> The BBC is reporting that BT has a major fault affect many
>>>> customers
>>>> nationwide. Details here
>>>>
>>>> http://www.bbc.co.uk/news/technology-15154020
>>>>
>>>> The BBC page states that the story was updated at 1400.
>>>
>>> Not particularly news worthy IMO. ISP's have widespread faults
>>> from time
>>> to time - such is life!
>>>
>>>> No telecoms system is entirely fault free and no telecoms
>>>> company can
>>>> economically provide a call handling facility that can handle
>>>> the load that
>>>> a widespread fault can cause. Changing to another provider
>>>> will not give any
>>>> guarantee that it will avoid a similar problem in future. To
>>>> do so would be
>>>> a gross over-reaction.
>>
>>
>> A note on the BT website - at:
>>
>> http://btbusiness.custhelp.com/app/c...JtX3N0YXRlPTAi
>>
>> ... would be useful.
>>
>> Professional ISPs (not sure about Plusnet) usually do this, and
>> show a call queue wait time.
>>
>> Only luck in this case that it's sufficiently newsworthy to get
>> on the BBC
>>
>> --
>
>
>
>Nah. Slow news day - post Conservative Party Conference
>headliner.

Or possibly some BBC journos affected and the editor saw the
excuse.....
--
Regards

(E-Mail Removed) - replace xyz with ntl