BT Major Service Outages

My broadband connection failed at about 14:30 on Sat.(also several of
my neighbour's) I sent an incident report to my ISP at about 18:30 but
as their support dosen't seem to work over the weekend it obviously
wasn't passed on to BT.
The connection was down until 20:32 on Sunday. According to the BT
major outages log they only detected the problem at 17:50 on Sunday.
Are there any suggestions as to speeding up this process?

"Skokiaan" <caliban51-(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> My broadband connection failed at about 14:30 on Sat.(also several of
> my neighbour's) I sent an incident report to my ISP at about 18:30 but
> as their support dosen't seem to work over the weekend it obviously
> wasn't passed on to BT.
> The connection was down until 20:32 on Sunday. According to the BT
> major outages log they only detected the problem at 17:50 on Sunday.
> Are there any suggestions as to speeding up this process?
>


Surely in your case, the solution would be to convince your ISP to work
weekends ? I'm sure that BT will be blamed, but they cannot fix something
when they are not made aware that its broken.

On 10-Jul-2006, "Christopher" <(E-Mail Removed)> wrote:

> Surely in your case, the solution would be to convince your ISP to work
> weekends ?

That doesn't always work, corporate website server down
for weekend, asked ISP about why they don't have an
SNMP management console and 24/7/365 coverage.
Reply "We do" but the on call engineers cellphone was
down.
How very convenient for a peaceful weekend.