BT ISDN Conversion charge assistance

I know this has been covered in the past and at that time I thought BT
had dropped the ISDN conversion charges but I have received a bill
which has two worrying elements.

There is a charge of £42.55 for a one off PSTN conversion and a charge
of £66.38 for the second line up to the 29th of February. We had ADSL
from the 21st of December. Obviously now we are ADSL this second
"isdn" line is not available.

Anyone else had the same and any hints on resolution with BT/ISP

Rgds

On Sat, 3 Jan 2004 13:31:22 UTC, erpkid_noodles@tiscali_rice.co.uk
(Erpkid) wrote:

> I know this has been covered in the past and at that time I thought BT
> had dropped the ISDN conversion charges but I have received a bill
> which has two worrying elements.

They haven't dropped the charge - but with a managed conversion it's
refunded if the line is unsuitable for ADSL.

> There is a charge of œ42.55 for a one off PSTN conversion and a charge
> of œ66.38 for the second line up to the 29th of February. We had ADSL
> from the 21st of December. Obviously now we are ADSL this second
> "isdn" line is not available.

The minimum contract period for HH is one year. When did you originally
have it installed - was it last February?

--
Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70...

On Sat, 3 Jan 2004 13:31:22 +0000 (UTC),
erpkid_noodles@tiscali_rice.co.uk (Erpkid) wrote:

>There is a charge of £42.55 for a one off PSTN conversion and a charge
>of £66.38 for the second line up to the 29th of February. We had ADSL
>from the 21st of December. Obviously now we are ADSL this second
>"isdn" line is not available.
>
>Anyone else had the same and any hints on resolution with BT/ISP

which ISP ? only the BT ISPs BTYahoo and BTBroadband were absorbing
the £50 (42.55 + VAT) conversion charge so that is probably legit
unless your ISP said they would pay it.

You confuse me by refering to a second line. Did you have a single
ISDN line that was converted to analogue ? If so and if it wasn't
sitill in its 1st 12 months like Bob suggests then call the number on
the BT bill asking them why you have been charged the ISDN rate for
the line and not the analogue rate. Also check there isn't a credit
further down the bill.

Phil

On Sat, 03 Jan 2004 15:17:14 +0000, Phil Thompson
<(E-Mail Removed)> wrote:

>On Sat, 3 Jan 2004 13:31:22 +0000 (UTC),
>erpkid_noodles@tiscali_rice.co.uk (Erpkid) wrote:
>
>>There is a charge of £42.55 for a one off PSTN conversion and a charge
>>of £66.38 for the second line up to the 29th of February. We had ADSL
>>from the 21st of December. Obviously now we are ADSL this second
>>"isdn" line is not available.
>>
>>Anyone else had the same and any hints on resolution with BT/ISP
>
>which ISP ? only the BT ISPs BTYahoo and BTBroadband were absorbing
>the £50 (42.55 + VAT) conversion charge so that is probably legit
>unless your ISP said they would pay it.
>
>You confuse me by refering to a second line. Did you have a single
>ISDN line that was converted to analogue ? If so and if it wasn't
>sitill in its 1st 12 months like Bob suggests then call the number on
>the BT bill asking them why you have been charged the ISDN rate for
>the line and not the analogue rate. Also check there isn't a credit
>further down the bill.
>
>Phil


Cheers guys. I am actually with BT/Yahoo so expected no charge as they
did not indicate one. I have had ISDN for 4 years now so there should
be no penalty element. The second line is the number ( 1 of the 2
"isdn" numbers ) that we did not convert to ADSL. I had assumed that
this would be disconnected as part of the conversion. It seems like I
have a decent case based on this. There is no credit on the bill 8^(

On 3/1/04 1:31 pm, in article 3ff6c375.498096484@192.168.6.100, "Erpkid"
<erpkid_noodles@tiscali_rice.co.uk> wrote:

> I know this has been covered in the past and at that time I thought BT
> had dropped the ISDN conversion charges

Incorrect - its £50 inc VAT and has never been free

but I have received a bill
> which has two worrying elements.
>
> There is a charge of £42.55 for a one off PSTN conversion

Which is £50 inc VAT

and a charge
> of £66.38 for the second line up to the 29th of February.

BT cockup - they did the same to me. Unless 29th Feb is 12 months from your
start date with HH ?

We had ADSL
> from the 21st of December. Obviously now we are ADSL this second
> "isdn" line is not available.
>
> Anyone else had the same and any hints on resolution with BT/ISP
>
Don¹t ring your isp, ring BT and explain. Their system "split the order" and
left the second line allocated to you, even though it isn't there. IMO its
because there is no specific disconnection order for the second line.

They sorted it out in a couple of days ..

On Sat, 03 Jan 2004 16:59:50 +0000, Graham in Melton
<(E-Mail Removed)> wrote:

>
>
>
>On 3/1/04 1:31 pm, in article 3ff6c375.498096484@192.168.6.100, "Erpkid"
><erpkid_noodles@tiscali_rice.co.uk> wrote:
>
>> I know this has been covered in the past and at that time I thought BT
>> had dropped the ISDN conversion charges
>
>Incorrect - its £50 inc VAT and has never been free
>
>but I have received a bill
>> which has two worrying elements.
>>
>> There is a charge of £42.55 for a one off PSTN conversion
>
>Which is £50 inc VAT
>
>and a charge
>> of £66.38 for the second line up to the 29th of February.
>
>BT cockup - they did the same to me. Unless 29th Feb is 12 months from your
>start date with HH ?
>
>We had ADSL
>> from the 21st of December. Obviously now we are ADSL this second
>> "isdn" line is not available.
>>
>> Anyone else had the same and any hints on resolution with BT/ISP
>>
>Don¹t ring your isp, ring BT and explain. Their system "split the order" and
>left the second line allocated to you, even though it isn't there. IMO its
>because there is no specific disconnection order for the second line.
>
>They sorted it out in a couple of days ..


Cheers Graham.

This does make sense. I will give them a call Monday. As I have had HH
for 4 years there should not be a problem.

On Sat, 03 Jan 2004 16:59:50 +0000, Graham in Melton
<(E-Mail Removed)> wrote:

>Incorrect - its £50 inc VAT and has never been free

although it has been rendered so by BT Broadband as a promotion, don't
know the mechanics of how they bill that though - presumably just a
credit as its all the same supplier. BT Yahoo may be more complex.

Phil