"BigBird" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "DeeBee" <(E-Mail Removed)> wrote in message
> news:VSe%d.1945$(E-Mail Removed). ..
>>
>> "NBT" <(E-Mail Removed)> wrote in message
>> news:d1js44$764$(E-Mail Removed)...
>>> DeeBee wrote:
>>>> "Alex Fraser" <(E-Mail Removed)> wrote in message
>>>> news:M_mdne-(E-Mail Removed)...
>>>>
>>>>>"DeeBee" <deebee21@(gee)gmail.com> wrote in message
>>>>>news:3Db%d.1766$(E-Mail Removed) o.uk...
>>>>>
>>>>>>Just a quick question to clarify a situation I have
>>>>>>
>>>>>>Bought a used BT Voyager 2000 from eBay for a mate on Virgin and it
>>>>>>connects but will not allow web pages to be viewed.
>>>>>>
>>>>>>But it works OK on a Pipex account. So I guess this is due to the fact
>>>>>>that the Voyager has a fixed MTU of 1500 - Virgin specify 1450 as a
>>>>>>max
>>>>>>MTU.
>>>>>
>>>>>That's unusual on two counts - that Virgin specify a MTU of 1450 and
>>>>>that it
>>>>>doesn't work regardless. IOW, I suspect your guess is wrong.
>>>>>
>>>>>Alex
>>>>>
>>>>>
>>>>
>>>>
>>>> Thanks Alex
>>>>
>>>> Virgin definately specified an MTU of much less than 1500. Just checked
>>>> my notes and it was 1458.
>>>>
>>>> I can get a connection using a Samsung modem no problem, but using the
>>>> same setting the Voyager reports a connection but cannot connect to
>>>> google bbc virgon.net etc etc
>>>>
>>>> I can only see that this is an MTU issue as BT told me the Voyager has
>>>> a fixed MTU of 1500, inless you can tell me different. I can only base
>>>> my view on what I get told and practical experience.
>>>>
>>>> Cheers
>>>>
>>>> DeeBee
>>> Just had a look at their web-site
>>> http://www.virgin.net/customers/broa...ation/routers/
>>> There is no mention of MTU and they are still saying they do not provide
>>> technical assistance for routers so you must have caught them on a good
>>> day to get someone to talk to you.
>>> Stupid question Have you done a "Reset" and started from scratch? I
>>> would also check for f/ware upgrade in case of bugs
>>> http://www.voyager.bt.com/2000/downloads.htm
>>> A friend used to have a BT Voyager 2000 on BT Broadband and had no
>>> problems are an initial hiccup.When on dial-up he used a freebie program
>>> to alter the MTU setting in XP (default is 1500) to 576 and after
>>> installing broadband on some web pages he was getting timeouts so he had
>>> to change the XP setting back to something more workable (somewhere
>>> between 1480 and 1500 but can't remember).
>>
>> I guess I must have caught them on a good day, but then again there was
>> also a BT line fault so I think threatening them with leaving if they did
>> not sort things out did help.
>>
>> Router has been hard reset and has the latest firmware on it. It connects
>> to Virgin as reported by the router but cannot open any web pages. Works
>> perfectly with Pipex on anoth line.
>>
>
> Does the BT2000 not have a diagnostics/troubleshooting option. Does this
> give no clues or info that may help. Is it ALL passes?
>
> You mention testing the router on another line but haven't confirmed that
> you can use the virgin account with another router or modem even.
>
> Is the modem set to automatic DNS. Might be worth sticking it on manual
> and putting in the pipex or other DNS.
>
> Simple suggestions but they may trigger a thought.
He does mention that he can get a connection (presumably on the Virgin
account) using a Samsung modem.
Tests to try:
- nslookup news.bbc.co.uk
- browse to
http://212.58.226.53 (IP address of news.bbc.co.uk)
- ipconfig /all, then ping aaa.bbb.ccc.ddd where aaa.bbb.ccc.ddd is the DNS
address quoted by ipconfig
- does a POP/SMTP client (eg Outlook Express) work: is it all TCP traffic
that fails or is it confined to web browsing?
If the ping command works, it might be worth running ping -t news.bbc.co.uk
and/or ping -t 212.58.226.53 for a few minutes to check whether packets are
being lost or delayed. Terminate the ping -t by pressing Ctrl-C and look for
the value of Lost.
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