Bt home hub how to check connectivty

Hi,
A friend has been kitted out with a BT home hub and lives right out in
the sticks. She has problems with flaky internet connection and the
broadband phone service failing every evening. Is there anyway of
checking the statistics on the hub?

Thanks

"James Salisbury" <(E-Mail Removed)> wrote in
message news:(E-Mail Removed)...
> Hi,
> A friend has been kitted out with a BT home hub and lives right out in the
> sticks. She has problems with flaky internet connection and the broadband
> phone service failing every evening. Is there anyway of checking the
> statistics on the hub?
>
> Thanks

http://bthomehub.home/

On Mon, 04 Feb 2008 20:07:34 +0000, James Salisbury
<(E-Mail Removed)> wrote:

>Hi,
>A friend has been kitted out with a BT home hub and lives right out in
>the sticks. She has problems with flaky internet connection and the
>broadband phone service failing every evening. Is there anyway of
>checking the statistics on the hub?
>
>Thanks

She should have a BT Helpdesk Icon on her screen which will have lots
of stuff on it.
However, her best would be to bin the thing. Its pretty useless.
I had one when I changed to BT and had no end of problems with it in
the first month. I then went to ADSL Guide and took note of what was
being said and consequently got onto BT and demanded a Voyager 2500V
wireless Modem/router. This unit was brilliant, faster and more stable
connection and still with BT Talk.
Im also out in the sticks.

James Salisbury wrote:
> Hi,
> A friend has been kitted out with a BT home hub and lives right out in
> the sticks. She has problems with flaky internet connection and the
> broadband phone service failing every evening. Is there anyway of
> checking the statistics on the hub?
>
Yes, but this will happen anyway on a new install (flakiness)and speeds
do drop in the evening (MW transmissions interfere moer etc.)

> Thanks

Custard wrote:
> On Mon, 04 Feb 2008 20:07:34 +0000, James Salisbury
> <(E-Mail Removed)> wrote:
>
>> Hi,
>> A friend has been kitted out with a BT home hub and lives right
>> out in the sticks. She has problems with flaky internet connection
>> and the broadband phone service failing every evening. Is there
>> anyway of checking the statistics on the hub?
>>
>> Thanks
>
> She should have a BT Helpdesk Icon on her screen which will have
> lots of stuff on it.
> However, her best would be to bin the thing. Its pretty useless.
> I had one when I changed to BT and had no end of problems with it in
> the first month. I then went to ADSL Guide and took note of what was
> being said and consequently got onto BT and demanded a Voyager 2500V
> wireless Modem/router. This unit was brilliant, faster and more
> stable connection and still with BT Talk.
> Im also out in the sticks.

The other option is to push for the newer v1.5 unit. It's a lot less
flakey & for some reason now I'm running 2Mbps faster than they said I
would be able to, now watch it dive :-(

On Tue, 5 Feb 2008 21:21:10 -0000, "kraftee"
<Kraftee@b&e-cottee.me.uk> wrote:

>The other option is to push for the newer v1.5 unit. It's a lot less
>flakey & for some reason now I'm running 2Mbps faster than they said I
>would be able to, now watch it dive :-(
>
Cool.
When did this newer version come out?

Custard wrote:
> On Tue, 5 Feb 2008 21:21:10 -0000, "kraftee"
> <Kraftee@b&e-cottee.me.uk> wrote:
>
>> The other option is to push for the newer v1.5 unit. It's a lot
>> less flakey & for some reason now I'm running 2Mbps faster than
>> they said I would be able to, now watch it dive :-(
>>
> Cool.
> When did this newer version come out?

Out now, for the last couple of months. Lets put it this way, long
enough for them to start turning up on Ebay, (where I bought my 'just
in case' spare). You may have to push, buite, wrestle & scratch to
get one from support though. Last time I spoke to them they didn't
have any idea about it. Didn't have the right number of LEDs etc &
as forsetting up the hub pnohe...not a chance they turned it off when
they were trying to sort it out....

On Wed, 6 Feb 2008 19:33:13 -0000, "kraftee"
<Kraftee@b&e-cottee.me.uk> wrote:

>Custard wrote:
>> On Tue, 5 Feb 2008 21:21:10 -0000, "kraftee"
>> <Kraftee@b&e-cottee.me.uk> wrote:
>>
>>> The other option is to push for the newer v1.5 unit. It's a lot
>>> less flakey & for some reason now I'm running 2Mbps faster than
>>> they said I would be able to, now watch it dive :-(
>>>
>> Cool.
>> When did this newer version come out?
>
>Out now, for the last couple of months. Lets put it this way, long
>enough for them to start turning up on Ebay, (where I bought my 'just
>in case' spare). You may have to push, buite, wrestle & scratch to
>get one from support though. Last time I spoke to them they didn't
>have any idea about it. Didn't have the right number of LEDs etc &
>as forsetting up the hub pnohe...not a chance they turned it off when
>they were trying to sort it out....
>
Nahh I wont bother. I had to harass them enough for them to send me
the Voyager and Im pretty happy with that now
Thanks for the info